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da_vone · 06-10-2008, 19:40

i just had a look at my bill and it seems that i am paying Ã‚Â£18 for 2mb internet whereas i had a quick browse on the VM site and found that new customers are getting 20mb for Ã‚Â£10 pound for 6 months and then Ã‚Â£20 after that.

i really want the 20mb but to add to insult "already with us"-then you can pay us Ã‚Â£37 per month. Where is the incentive and its certainly not what the recorded VM telephone message is saying "we always try to give you the best service"

Now i dont mind paying an extra Ã‚Â£2 more to get 20mb. does anyone here have the same sort of issue. what can i do?

06-10-2008, 19:40	#1
da_vone Inactive Join Date: Jan 2007 Posts: 56	Does VM care about existing customers i just had a look at my bill and it seems that i am paying Ã‚Â£18 for 2mb internet whereas i had a quick browse on the VM site and found that new customers are getting 20mb for Ã‚Â£10 pound for 6 months and then Ã‚Â£20 after that. i really want the 20mb but to add to insult "already with us"-then you can pay us Ã‚Â£37 per month. Where is the incentive and its certainly not what the recorded VM telephone message is saying "we always try to give you the best service" Now i dont mind paying an extra Ã‚Â£2 more to get 20mb. does anyone here have the same sort of issue. what can i do?