Thread: Virgin 4Mb to upgrade to 10Mb February - Summer
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Old 14-08-2008, 07:46   #1511
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Virgin 4Mb to upgrade to 10Mb February - Summer
Quote:
Originally Posted by aflowers001 View Post
I've just got the 10mb upgrade last night, but it just doesn't seem that much faster than 4mb, speed testing topping out at 5mb, and when I take a look at the modem configuration pages it says

Software Upgrade File Name : ntlhm120_ntl0004.cpr
Software Upgrade AdminStatus : allowProvisioningUpgrade
Software Upgrade OperStatus : failed

Is this some indication the the new firmware/speed has failed or is my modem on the way out?, which it could be as I've probably had it for over 9 years.
Call in and see about getting a new modem as that NTL120 will struggle with 10meg especially as it is 9 years old.

Tech Support on 151 option 3
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