Quote:
Originally Posted by fusey
When will you realise that we are paying VM for their services and these upgrades are a part of that???
Its not free whatsoever.
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I don't think there is anything in the terms and conditions of the service which says we are entitled to upgrades.
The way I see it is that we are paying £25 a month for a 4Mb connection. Virgin Media are upgrading that to a 10Mb connection, but still charging us the same £25 a month.
As it is not costing us any more (we'd be paying the £25 a month anyway), in my eyes it is a free upgrade for the consumer (it's not free for Virgin Media however, who have probably spent a fair bit on this... if not on upgraded equipment, then the staff to carry out the changes!)