[Chrysalis]

Originally Posted by arcamalpha2004

So people who cannot pay by DD pay more than those who can?
Totally unfair imho.

agreed, I posted why I believe they doing it but I defenitly dont agree with it.

VM eg. could make a online billing page where people can pay with debit/credit card over the internet, that method of payment has no costs then as they not ringing a operator.

---------- Post added at 16:15 ---------- Previous post was at 16:14 ----------

Originally Posted by Arthurgray50@blu

I have several things to say on this subject, firstly, l think that VM is second rate, and always will be for a company, they do NOT put the customer first, it is all about money with them, they waste so much, the reason that, l am still with them is that they are cheap, over the last THREE months, l have had lots of problems, with DD, with them, they have taken MORE money out of our account, then they should have done, when we spoke to CS, they say, we will take it off NEXT months bill, which by then, they make another mistake, they can't sort that one out, for example, we bought a V+box for £75.00, with no strings attached, they charged us £200.00, we spoke to CS, and they told us this was an admin error, and would take it off, the following month, they didn't, need l say more. it put us in an overdaft situation (which we got charged for).

I think its fair to say without the generous retention deals handed out over the years VMs customer count would be abysmal.