Quote:
Originally Posted by BenMcr
Virgin don't have to justify any other charge so why the the Late Fee/Direct Debit Failed Fee. Everyone knows they are there and how much they are. As with any other price Virgin have, if you don't like it, go elsewhere
I agree that it doesn't, but at the same it also doesn't absolve you of paying for the rest of the account. So even if you don't like a £5/£10 charge you can't not pay £30/£40 service charges or usage charges
Because at this stage, no-one has taken Virgin to court to challenge the charges. Until they do, you cannot say Virgin's charges are unfair. Even the banks charges have not yet been classed as unfair, just that they MAY be unfair and that whether they are or not can be investigated.
The £10 late fee is only added to an account the day the next bill is printed. Which is about 10-14 days after the due date of an account. So even if you don't pay the bill on time, you have to be very late to get the late fee. Which is reasonable.
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Ben, who said anything about not paying a bill? certainly not me.
I like many others think any fee is unfair, that is my entitlement, as I say if vm can put in black and white how they arrive at the figure that may be a different matter,but can they? do they ? no they do not.
It does not cost what they charge imo, it costs a lot less than that, and the champagne guzzling branson knows that.
---------- Post added at 15:04 ---------- Previous post was at 15:01 ----------
Quote:
Originally Posted by Chrysalis
the £5 charge is the cost of bad debts, what VM and other companies have done is figured the average charge per customer evened out to service the unpaid bills is £5 and passed it onto customers who dont pay by DD.
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So people who cannot pay by DD pay more than those who can?
Totally unfair imho.