[diddy1234]

Im so so fed up with Virgin Media.

After recieving a letter demand money for an account that I did not have I contacted customer support and they admitted a clerical error and cancelled that account.

however this deactivated my internet connection and therefore i lost services for over a week.
my correct account was still active and charging me for services i no longer had.

numerous calls to technical support and customer services and eventually had an engineer out on site and he reconnected me.

This has now fixed the issue of lack of internet and I have been re-emburssed the relevant call costs.

However now i have found out that my email addresses no longer work.

So back I go to technical support to reactivate these addresses and technical support are unwill ing to help me as my account has not been reactivated correctly.

So off i go again to customer services and they state that my account is correctly configured and working fine.

So there I am with a working internet account but no email and technical support are unwilling / unable to help me and customer support say that everything is fine.

So what can I do ?

I have sent a stinking email complaint and will see what happens.

any advise that anyone can provide or is this just 'unique' to me ?

so so fed up and jumped through so many hoops to get back up and running.

RD