Quote:
Originally Posted by PriteshVarsani
Called up virgin today....
"NOTHING IS WRONG WITH MY MODEM" said them customer service idiots.
|
If you believe CS to all be idiots (and I hope it was TS that you phoned and not CS?), why don't you try following some of the advice that's been offered here instead?
In particular, as suggested by Mick, you could try "Using the newsgroup at virginmedia.support.broadband.cable". It's free, relatively pain-free and posts usually get dealt with fast.
However one of the first things they'll ask you to do is connect directly to the newer modem (yes, I know you don't believe it'll make a difference), go into the config page and make a note of the values that'll be described something like:
Maximum Downstream Data Rate
Maximum Upstream Data Rate
Signal to Noise Ratio
Downstream Power Level
Upstream Power Level
If you do that and post the values here, you might get further suggestions.
I'm not sure it's wise to ask but how come you've got to pay Virgin extra to call them using voip?