Quote:
Originally Posted by scrotnig
I only called them once, they said it was an area fault.
I am not calling them again as they don't know what they are talking about and I refuse to pay a premium rate phone charge to tell my ISP their service doesn't work.
As soon as I can be bothered deciding on who to go with, I'll be moving on. I already have a BT line. But it means changing TV services to Sky as well, so it's a big jump that I don't have the time to mess about with just yet.
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Unfortunately with any call centre, it does depend on who you get through to
For area faults id check
http://status-cable.virginmedia.com and prove tech support wrong, i hate them mate, but id recommend u badger them to get a tech out to you, if a problem is found in the connection you get refunded for the calls.
---------- Post added at 00:40 ---------- Previous post was at 00:36 ----------
Quote:
Originally Posted by BenMcr
Don't worry you are not the only one 
Both vnunet.com and trustedreviews.com both thought the same (and I'm sure there are others)
It would be nice, but if it was an upgrade, I doubt they would have charged £10 extra in the trial areas for it.
Also, anyone on the 50Mb service is going to definately need a new modem (DOCSIS 3.0) |
Virgins still using EuroDOCSIS1.1 on the network just now, all the 250 series are capable of E Docsis 2 and 1 so theyre fine for upto 55.6meg downstream and 30meg upstream.
EuroDOCSIS 1.1 is capable of 55.62Mbit/s D/S and 10.24Mbit/s U/S
So the only thing they really need to do is sort out oversubscription on ubrs in key areas along with upgrading some network equipment.
DOCSIS 3 would mean some FTTH implementations, virgin are cheapos theyd never spend that kind of money on ftth installs!! lol