Quote:
Originally Posted by stewart28
Well here is a ggod one
V+ box developed a fault with sound 3 days before christmas, spoke to asian cc who advised earliest appointment 28/12/07(not a happy chappy).
Phoned uk cc who passed me through for tecnical assistance(LOL). I was asked if i had checked all connections and i proceeded to laugh as it is the first thing to always try and that was the end of the technical assistance.
After being put back through to cs I was then asked about setting the date for repair and then proceeded to lodge complaint and advised VM their "technical advisors required training".
After hanging up i moved the v box from my bedroom to living room and managed to fix it.
so no V+ for christmas  |
What sort of sound problem are you having with the box?
There is a possibility that a tech visit may not be required and perhaps a refresh "HIT" needs sending to the box to resolve the issue, might I suggest you post your fault on the Virgin Media Newsgroup at:
Virginmedia.support.tv and someone from VM Technical Support (in the UK which is manned 7 days a week till 10pm) will reply fairly quickly, its a much better route to report a fault tbh rather than speaking to someone in India.