Quote:
Originally Posted by willas00
Every time your ring VM about a fault the 1st thing your told is: If your expierencing problems with your services one thing you can do is unplug your set top box or modem if internet for 30 seconds then plug it back in. This often resolves problems as it reboots the equipment.
To me that tells me they expect the problems!
They need some decent equipment!!!
|
In order just to be able to use my VM DTV service since the VM EPG update I find I HAVE to reboot my STB every day. I am disabled so this is a great chore. I use a mechanical plug in timer to do the job for me.
Yes they do need some decent equipment but the root of the trouble is their DTV platform is pants. I heard the problem is compounded by the Liberate middleware software they use.
As for the Retentions Dept, next time you ring up to get your dose of FOB, instead of ending the call and getting all stressed out, ask to be transferred to Retentions. Explain the problems you are having with your DTV and CS to the Agent. Mention that you feel it is unacceptable, that you are at the end of your tether and see what he can do or suggest. Hopefully he will take steps to resolve your issues or arrange for a mutually acceptable discount to be applied that will last untill your services are brought to an acceptable level.
Hitting arrogant companies who deliver sub standard products or services in the
pocket by demanding discounts or walking is the only way to get them to take any notice.