its customer service vm aiming for really! nice to win service awards like best ISP and such tho. you cant tell the future of traffic management, give it time to pan out and see how consumers find it.
i work in CS, worst part is no-one has informed us - infact no-one in CS has yet been informed as far as i know - which is bad.
but ive yet to have 1 person phone up regarding traffic management, so if u all want something done about it, pick up your phone