[v0id]

Originally Posted by boddyr

well my Terayon can hardly handle 10mb, and I'm not paying £25 to get a new modem.

from news.virginmedia.feedback

Hi all,

Seen a few posts I could have replied to, but thought better to
highlight in a separate thread.

I'm aware that there's a few things on the site about speed uplifts
that need to be better worded and clarified, and I'll be asking one of
my colleagues to sort this out.

A few of you have commented on the £25 upgrade charge should your
cable modem not be able to hit the headline 20Mb speeds.

For clarity this is only going to apply should a truck roll (i.e. an
engineer visiting your house) be needed to replace your cable modem if
it's not one of the ones that can get at least 90% of the advertised
headline speed (our standard success criteria).

As long as you're able to replace the cable modem yourself when we're
in a position to start sending them out (more information will follow
on the website) there will be no charge.

The website will be updated with what cable modems can and can't do at
least 90% of the new 20Mb tier, and more information will also go up
there about the swapout process.

Hence, please hold tight and wait for this to come on the site - the
support guys are quite busy, so please don't start asking them for
swapouts!

Hope this clarifies.



Alex


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Alex Brown
Senior Product Manager
Product Management, Virgin Media