Cable Forum - View Single Post - V+ Installed on Thursday

norrislover · 26-02-2007, 22:08

Hey guys

I'm a newbie to this forum and to V+ so forgive me if i'm posting old news but i'm really getting frustrated.

I'm an ex Homechoice customer who got sick of poor CS, poor hardware build quality and poor picture quality and now I fear I may have swapped one evil for another.

I had a V+ box installed on Thursday by an engineer who couldn't wait to leave. He split an existing cable on the side of the house and routed it into my flat and assured me this would be ok. He left without demonstrating ANYTHING but assured me that if I left it all for half an hour it will be ok. As with a lot of other people on here I have no Virgin central, no VOD and terrible picture an sound quality on all BBC channels and quite a few others. To top it all I lost my broadband connection on Friday, which then came back to life tonight (with speeds slower than dial-up) and I have no idea what to do.

I have an engineer coming on Saturday to "fix" something, but as I will be at work i'm scared that the tech will basically fob the wife off with some lame excuses and not do anything. Can I insist that I get my own cable from the street cabinet? How the heck do I make sure that this takes days to resolve instead of weeks? Can I get some kind of compensation for loss of service (I am still within my 30 day money back guarantee)?

I'm a positive guy but I expected this new install to last longer than a couple of days before I reached for the phone.

By the way, I am in the Ealing area of London.

26-02-2007, 22:08	#1
norrislover Inactive Join Date: Feb 2007 Posts: 2	V+ Installed on Thursday - Ready for Bin Monday??? Hey guys I'm a newbie to this forum and to V+ so forgive me if i'm posting old news but i'm really getting frustrated. I'm an ex Homechoice customer who got sick of poor CS, poor hardware build quality and poor picture quality and now I fear I may have swapped one evil for another. I had a V+ box installed on Thursday by an engineer who couldn't wait to leave. He split an existing cable on the side of the house and routed it into my flat and assured me this would be ok. He left without demonstrating ANYTHING but assured me that if I left it all for half an hour it will be ok. As with a lot of other people on here I have no Virgin central, no VOD and terrible picture an sound quality on all BBC channels and quite a few others. To top it all I lost my broadband connection on Friday, which then came back to life tonight (with speeds slower than dial-up) and I have no idea what to do. I have an engineer coming on Saturday to "fix" something, but as I will be at work i'm scared that the tech will basically fob the wife off with some lame excuses and not do anything. Can I insist that I get my own cable from the street cabinet? How the heck do I make sure that this takes days to resolve instead of weeks? Can I get some kind of compensation for loss of service (I am still within my 30 day money back guarantee)? I'm a positive guy but I expected this new install to last longer than a couple of days before I reached for the phone. By the way, I am in the Ealing area of London.