Quote:
Originally Posted by downquark1
Since moved to a non-cable area having to get sky TV and an ADSL. Any reason to avoid sky BB? What do people recommend?
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I moved to a non-cable area a year ago, & went with
Firefly ADSL. Pricey compared to Sky & others with subsidised deals, but the service & the customer service were top notch.
Switched to Sky Broadband a couple of weeks ago, when my Firefly contract ran out.
No problems so far (apart from some
noise/speed issues I'd have had with any ADSL ISP offering more than 2mbps via ADSL Max or LLU).
It's insanely cheap. £10/month for "up to" 16mbps download, 768kbps upload, & "unlimited" usage (subject to FUP).
Only able to stretch about 8-9mbps out of my line, 'cos of noise & attenuation, but still happy to pay the tenner for the "Max" service. Could've gone with the "Mid" service (up to 8mbps) for £5/month, but the upload is lower (400ish kbps IIRC) & it's capped at 40GB/month.
The free Sky branded router is pretty good...it's a Netgear DG834GT (I was previously using a DG834G with Firefly).
I have heard that the Sky Broadband customer service is pretty pants, although I haven't had to deal with them yet. Still, I had ntl Broadband for over 5 years, & although the service itself was almost always rock solid, the CS/TS was often poor (hence getting help via here when I needed it).
Have a read around
http://www.ispreview.co.uk/,
http://www.thinkbroadband.com/ (formerly ADSLGuide UK), &
http://www.skyuser.co.uk/forum/ (kind of a Sky equivalent to CF).