Hadn't meant for this to turn into an inter-forum insulting thread, just to let ntl's potential customers know what
can happen.
Anyway.
I thought I was all done with this but no.
It turns out I'm not.
ntl still have little surprises left for me.
Quote:
Originally Posted by NTL_Sux
They asked to collect the set-top box and wanted to arrange a time that a representative could call to complete the transaction. However, after I had explained how much time I had already donated to the ntl cause on the phone, or in days away from my office waiting on various ntl representatives, I was told that they would not need to collect the set top box after all.
Instead they would simply change the subscription requirement from their end, which effectively (apparently) turns the set-top box into a free-view box and it lives happily ever after.
Today I get home to find a note from a collection agency, on behalf of ntl. They've been trying to contact me to arrange to collect my set-top box. So I spent another hour explaining the previous arrangement to be assured that I was correct, nobody would need to collect any equipment.
|
So. Having 'sorted that out' I forget about it and assume it's died a death.
WRONG:-
Today I awoke to a letter threatening legal action and bailiff's if I hadn't handed their damned box back within 5 days of posting their letter.
I phoned them and told them to be here tomorrow morning. I do hope that whoever they send is of large enough physical dimensions to prevent me from shoving it up his....!
If I don't post for a while after tomorrow morning, you'll know they've stuffed that up as well! I just know I'm going to get cut off again,
and that they'll try and invoice me for it again!
T.V. and phone now gone elsewhere.
Only broadband left (though I have a feeling that will be disappearing by default in the morning).
If you're reading this and thinking of taking out any kind of contract with ntl, just read some of what I've been through in the last year. If there's even the slightest chance you might have to go through it as well, would you
really want to?