Cable Forum - View Single Post

Nor · 27-01-2007, 08:16

It's a bit hit and miss which programmes actually record. Went to watch a movie I'd recorded the other week and it gave me the "error with this programme, try resetting the box". So I reset the box (as I've done more times than I care to remember) and this time when it came back every single programme was called 'recovered content'.

Called NTL there and got the 'someone will call you back within 4 days' answer. It's maybe because I have a Glaswegian accent, but the people at the call centre in India have real trouble understanding what I'm saying. Took me about 10 minutes before the guy understand that every programme was called 'recovered content', and even after that he's still asking if the power lead is secure, cause maybe that's the problem.

I really don't want to wait 4 days to find out an answer to this problem. TV Drive is pretty unusable at the moment because of it.

Any advice? Is it possible for me to phone a department which would be able to help me straight away rather than getting someone who might know something to call me back within a week.

Thanks.

27-01-2007, 08:16	#1
Nor Inactive Join Date: Jun 2003 Location: Scotland Age: 50 Posts: 1,028	Recovered Content problem It's a bit hit and miss which programmes actually record. Went to watch a movie I'd recorded the other week and it gave me the "error with this programme, try resetting the box". So I reset the box (as I've done more times than I care to remember) and this time when it came back every single programme was called 'recovered content'. Called NTL there and got the 'someone will call you back within 4 days' answer. It's maybe because I have a Glaswegian accent, but the people at the call centre in India have real trouble understanding what I'm saying. Took me about 10 minutes before the guy understand that every programme was called 'recovered content', and even after that he's still asking if the power lead is secure, cause maybe that's the problem. I really don't want to wait 4 days to find out an answer to this problem. TV Drive is pretty unusable at the moment because of it. Any advice? Is it possible for me to phone a department which would be able to help me straight away rather than getting someone who might know something to call me back within a week. Thanks.