Quote:
Originally Posted by Chrysalis
if its a loss of 150k loss making customers then its not a bad thing.
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No customer is a " loss making " customer unless the mathematics have been seriously flawed in the first place, cost of manpower and equipment to install the package from the start against loss of revenue?
Even if a customer has all three services to start with, then over a period ends up with just the telephone service, are NTL still not making money on this?
So it seems logic to offer an incentive to keep customers on board.
It would be interesting to know the breakdown of figures in what the 150k " loss making " customers were taking from NTL in terms of service.