Quote:
Originally Posted by lsainsbury
I'd be saying a bit more than that if it was me!
I think you need to give them a bit more detail as to what happend with ****tyLink - even though it's beyond their control. You should also send a letter to SL as well...
I don't think you need the kisses at the end either! 
---------- Post added at 11:43 ---------- Previous post was at 11:42 ----------
Edit - have you phoned the local trading standards and reported it?
Might be worth a call and to tell Ebuyer you have a case ref number from them - that might get things moving a bit quicker for you - good luck and keep as informed as to what happens! |
Dear Sir/Madam,
Re: Microsoft Optical Wheel Mouse USB/PS/2 - Black 106194
I am writing regarding the above item which is missing from my order.
On the last delivery i received a box that only contained my keyboard. This is besides the point that my order came well late of the stated delivery date.
I was informed by City Link that upon delivery, they were informed that i do not live at the address anymore. They tried again and received the same response.
A customer advisor at Ebuyer assured me that my item would be delivered on Monday. Another said it should happen on Tuesday. Upon calling on Tuesday they told me that i should receive the item on Wednesday.
I finally received it on Thursday. Since Saturday is also a working day, City Link had four days to deliver the item.
I would like a refund of my delivery charges and of the missing mouse as i believe Ebuyer in conjunction with City Link have been lacking in professionalism in dealing with my order.
Combined errors by Ebuyer and City Link should in no way be borne by the customer.
I should leave you to deal with any further issues. I have had reports of people waiting for weeks for an appropriate decision. Should this be the case with my enquiry, i will be forced to contact the appropriate authorites as i have spent enough time and money chasing the above item.
I hope to hear from you very soon.
Rergards,
MY NAME
Ok, thats a revised letter, what do u think?
I will wait for a response from them before contacting the authorites. Should they seem reluctant or should they take more time than appropriate for an initial contact, i will contact Trading Standards.