Quote:
Originally Posted by Okonski
I'd say you were being well-meaning, but unable to provide a valid assurance that the matter could be resolved to your complainant's satisfaction, or for that matter, that the route taken to such resolution was viewed as anything other than a 'back door' to existing proceedures. As noted earlier, if Responsetek was meant to provide this on a public basis - it failed.
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OK then - I am guaranteeing a resolution to any issues where ntl have messed up. Approach me via PM and I'll pass on any issues.