Quote:
Originally Posted by Russ D
So what would you say if I guaranteed a resolution to anyone who has an issue and asks us to intervene?
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I'd say you were being well-meaning, but unable to provide a valid assurance that the matter could be resolved to your complainant's satisfaction, or for that matter, that the route taken to such resolution was viewed as anything other than a 'back door' to existing proceedures. As noted earlier, if Responsetek was meant to provide this on a public basis - it failed.
Here's an issue I'd like you ro resolve. If I attrempt to raise a CS or Faults issue, the NTL website disregards my approach and asks me to make a phone call. Since I can deal with BT on all these matters by email, I fail to see why ntl is still dragging its heels. I remember we even had a View My Bill function that was eventually removed, yet promises that a similar but better interface would replace it - nothing ever happened.