Quote:
Originally Posted by shnookumshnum
Well yes that must be part of the "small print", as I have never seen a bill for my BB (taken DD every month 9.99) I did not know what the original price was or if there was any credit for a certain period. I was paying 40.00 for all 3 services and was very pleased with the value, now all of a sudden the 2MB BB is 17.99pm and the family TV pack and phone line (321) are now 30.50pm. this is like £50pm!! ! and now the year is up I have also lost the talk unlimited package too (free for a year). Surely I can get a better deal out there? I really cant afford 50.00 a month this is crazy! I cannot take any "deals" again as they say they are for "NEW" customers only. So it seems that NTL respect their NEW customers and crap on the people who have been paying them every month without any problems. Does anyone have any experience with NTL retentions? If I call and have a moan will they drop the price or at least give me talk unlimited free again for another year??
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Phone them up, tell them you want to cancel and explain why, then i'm pretty sure they will offer you some sort of a deal to stay.
P.S Should always read the small print.