Some people have prode in where they work and not all situations are like the one you described. Places like here only tend to hear about the bad situations.. after all who phones up to say they had a great night in front of the telly
In all big companies things go wrong, and yes ntl have had thier problems and I agree that canceling your service should be straightforward, and ntl should do what they can to kepp you as a customer while making a bit of money out of you (after all there is no point in them providing a service at a loss).
Anyone know when the harmony project is supposed to be finished. Wasnt this suppost to to deal with the whole CRM isuues?