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Originally Posted by Mark B
I'm concerned if someone told you 'the service was no good'...if they mean the service that you personally have received, then that's fine, but if they were saying 'the ntl service in general is no good' then that's extremely poor service in itself.
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Sadly, Mark, that's the risk management of any company takes when it decides to make its soon-to-be-redundant staff work their notice. IMO it's just too high a risk, making customer-facing staff get on with the job and expecting them to do it with a smile on their face (but good on you if you're managing it
). I'm a little puzzled as to why they've planned to do it this way - if they can't afford to lose you all for 90 days, how are they going to manage without you after that? Or is that a very silly question?