Originally Posted by Swipe

Glad your problem is solved Mike. I cancelled my engineeers appointment yesterday which proved one of the most unpleasant experiences of late. Even though I followed the correct instructions through the telephone menus to the option which was specifically to cancel or re-schedule an engineers appointment I was twice redircted by muppets back to the root menu who told me I had come through to the wrong department. Unbelievably, it took me 50 minutes of my employer's time to do them a favour by cancelling an unnecessary appointment. Furthermore, this was only finally achieved by calling the 0845 broadband support number. Lets hope I don't have to do that again in the near future