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Originally Posted by BootBlock
Unfortunately I'm not the account holder, and getting the actual account holder to phone up is a nightmare. He doesn't like talking on the phone.. oh, wait - neither do I. But I said I'd explain the situation to tech support as he doesn't have a clue about it (he just views sites and thinks the stalls are a general NTL thing; I on the other hand do all sorts of stuff..). Gagh.
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Could you get him to phone up, & then get him to ask Tech Support to speak to you instead once he gets through? [or get him to give you the account information so you can phone up?]
As for your question about whether anyone else has been put on the wrong speed....Here's one I remember:
NormCash was put on the 150/300k service instead of having his 600k service upgraded to 700k (see
here & earlier posts). A phonecall to Tech Support sorted him out.