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Originally Posted by gary_580
Nice way to speak about NTL engineers!!! I wonder why NTL engineers havent responded to your post!!
Agreed you have a problem and it should not have happened. But that sort of attitude is not appropriate if you require help.
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hmm, to be fair printerman did only comment on the one chap that did his install - and I tend to agree that the engineer not knowing the box he was installing had 'pass-through' capability, doesn't inspire confidence.
So, while I take your point, I don't think he was inferring that
all ntl engineers are to be 'tarred with the same brush'.
This 'pass through' issue seems to be dismissed by Ntl as not very important - as an analogue customer it is, personally, one of the main reasons I will not change to digital. I recently phoned CS to enquire if our area provided the capability - the associate didn't know.
