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Originally Posted by th'engineer
I think we need the cause sorting out not phone numbers for TS, its diabolical tonight
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I know that, but LostinNW was claiming that every number was closed, so i was providing the right numbers for him to try reduce his frustration.
None of the techs and ntl can sort this out, but we log each call, and it is report to the fault management team, so i am sure they will recognise the problem, and will do something about it when they want to (and no i don't know anything about when that will be).
The most tech support can do about it at the moment is give you proxies outside the area to specify, and that is the same advice that i will give on this site. It is not a solution, but merely a work around i know, but at the moment it is the best that i can do for you.
Sorry if this is not enough, but technical support do not deal with network management, we are doing our best for you given the circumstances, and believe me we don't particularly enjoy the situation either, but I am doing my best with that i have to work with!