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Originally Posted by thunder
NG17 - north Nottingham model d14001n (could be IN at the end?)
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Sorry thunder, should have welcomed you first. Welcome to the site.
The model number is Di4001N. However there are 5 variations on that box as well!!!
If you press help, and report what it says, it could point to the issue. I would only be worried about the STOPs if they are occuring more than a couple of times a month.