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Originally Posted by ianathuth
Hang on a minute. It may just be poor advice in your eyes, but what if someone did follow that advice and lost everything they had on the computer. NTL are well known to believe that its customers are not tech enough to understand anything remotely technical so one of these could not only lose everything on their system but also may have to pay someone that knows what they are doing to get their system back running. 
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Yes but how many times do people have to go off the deep end on this kind of issue and then end up insulting NTL employees? Driving away the NTL employees that do visit this site isn't going to help.
Its all been said before, so let's just change the record. Why does everyone have to loose their composure??
Members of this site constantly blowing their top isn't going to help.
These TS employees who clearly don't know what they are doing should be removed from the role until they have been trained properly in how to deal with these issues.