Andre said
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The main asset of any company or business is it's customers
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That is true, but a company selling what's at the end of the day a technical product like ntl, will not retain customers if there are not the employees in place to service those products to the customers satisfaction.
ntl have used the old method of cutting back, and cutting back on staff until the business is affected. This will then show the minimum level of staff that they can get away with.
Unfortunately for the infrastructure and the efficient running and maintenance of these, the problems caused by these sort of decisions in departments looking after them take a long time to show.
It's a bit like not bothering to service your car, performance gradually drops until one day it dies. the garage then hands you a very large bill and says
"Well sir the engine wouldn't be wrecked if you had changed the oil and the cambelt, the tyres wouldn't be worn uneven if you had the traking done, the discs wouldn't be scored if you changed the brake pads, and the driveshaft wouldn't be worn if you had changed the leaking gaitor"
It really is very similar
