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Originally Posted by Nemesis
I think this is fairly common .... Most of NTL's users are perfectly happy with the services that they receive.
The problems start when there is something out of the ordinary that goes wrong. NTL, like others of the same ilk, struggle to satisfy the customer.
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I agree, broadband is still relatively new and people are still ignorant of what it is capable off. People are happy as long it works and when it stops they probably think it's their fault, wait a day and find it working again. Unless people have been between BB services (at this early stage is unlikely) they can't really compare experiences with each company and probably dismiss NTLs faults as standard problems.