Recent: Very Poor Service
 

Ok, i've been happy with my service from NTL, speeds were good on the 2MB service, i upgraded to 10MB, everything was going good, for a month now i had ben getting around 9Mbps on the 10MB service.

Now for a little over a week, the service has gone extreemly poor, getting around 2Mbps-5Mbps on speed tests, when surfing websites there is a small pause before it loads sites.

I have an NTL 120 Ambit modem

I'm in the HA8 9UB area.

Anyone getting anything simular lately?

Now, i'd be happy to get 6-8Mbps and even though i do pay less for the 10Mbps service compared to others, i still should be getting speeds better then 2-5Mbps

Re: Recent: Very Poor Service
 

Changed your Firewall settings lately? That sometimes can have a negative effect on network performance...

Re: Recent: Very Poor Service
 

The only thing i did i think was disable the Windows Firewall & installed ZoneAlarm Firewall (Free edition)

Know what to do at all please?

Re: Recent: Very Poor Service
 

Sounds like a call to CS then... :-(

Re: Recent: Very Poor Service
 

Zonealarm has been known to slow connections down, try disabling it and reenabling the windows firewall, in fact uninstall it and try a speedtest, you will be surprised.

Re: Recent: Very Poor Service
 

Saying that, i did a speed test on NTL Hell website, i disabled my ZoneAlarm (Shut down completly) with Windows firewall also disabled and got those results ... i was thinking it would have something to do with the 120 modem not being able to handle full 10MB speeds ...