Random loss of connection
 

Hi, my son plays online gaming and for a while he's been complaining of intermittent loss of connection to his games ruining them. This happens to all the devices in the house at the same time. It only lasts for a few seconds but is enough to ruin an hours work. Can someone enlighten me to what might be causing it? We are on 100mg BB with Superhub 1.

Re: Random loss of connection
 

I didn't even need to read your post, as soon as I saw the thread title I said "shub1"; it is famous for it dude. I need to get ready for work so on this occasion I am not even going to bother checking your power levels etc to make sure everything is ok. If I were you I would ring tech support and ask for a shub2. You might find it a bit frustrating because they'll want to check your power levels and change some settings which won't make any difference at all and with it being an intermittent fault they'll say everything is ok. You might end up having to wait till it happens again and then ring up retentions and complain and they'll send you a shub2 (which is far more stable) for free.

The other option is to buy your own proper router and put shub1 into modem mode (which I highly recommend).

Re: Random loss of connection
 

Cheers for that will do