Cable Forum - Faulty modem?

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Faulty modem? (https://www.cableforum.uk/board/showthread.php?t=33631)

Lately I've been getting quite a lot of packet loss on my connection when playing games, and tonight it's got very bad. I've ran Ping Plotter on multiple game servers and websites, and for some reason it reports packet loss of upto 5% on some of NTL's routers, and the routers of the ISP that the website/game server is hosted on (some times even the destination IP).

I have a router, but Ping Plotter shows no problem with it (constant 0 ping, no errors or packet loss, also no PL from the next hop after the router, but sometimes (rarely) it will show PL).

UK website/game servers, USA website/game servers and European website/game servers all show the same thing :(

My modem is about 2 and a half years old and is the ntl:100.

Any idea if this is a faulty modem or something else?

Thanks!

Re: Faulty modem?

generally packetloss can mean congestion on the NTL network or possibly an external problem outside the network, if you post your diagnostics im sure someone could have a look at them.

type

http://192.168.100.1/ in to the address bar and the username and password is root and root again, this might show if there is a problem with you power levels.

Re: Faulty modem?

Power levels seem find according to Ignition's thread on checking them.

Re: Faulty modem?

Quote:

Originally Posted by Electrolyte

Power levels seem find according to Ignition's thread on checking them.

ok have you tried a speed and ping test ?

http://www.broadbandspeedtest.net/

make sure nothing related to usage of internet is running when doing the test.

try pinging a few sites like bbc.co.uk and post back the log.

Re: Faulty modem?

Quote:

1)What, specifically, is your issue?

Packet loss.

Quote:

a) Is there a specific time that this issue is most prevalent?

No specific time. Always doing it.

Quote:

b) How long has this issue been going on? (days, weeks, months etc)

2-3 weeks.

Quote:

2) Do you have cable TV? If so, is there any reception degradation?

No.

Quote:

3) Have you contacted customer support about this problem? If so, what did they say?

No, as the last couple of times I have been on the phone for 30-45 minutes and got cut off. Also got cut off when using Broadband Medic's chat.

Quote:

4) What troubleshooting steps have you taken to resolve this problem? (aka: if you haven't tried to help yourself, why should *we* help you?)

Tried without router, tried restarting modem, tried closing all applications on system.

Quote:

5 Who you are and what you have
a) Where in the country are you?

Midlands, Staffordshire

Quote:

b) What is your operating system?

Windows 2000 Pro SP4

Quote:

c) What is your home network setup? Provide details.

4-port router with a laptop and desktop connected to the router.

Quote:

d) If you have more than one computer, is the problem occuring on all other machines?

Tried on my laptop, same thing.

Quote:

e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?

No software firewall, only the firewall in the router (which cannot be disabled).

Quote:

f) Please supply a traceroute from you to www.bbc.co.uk in text format

Tracing route to www.bbc.net.uk [212.58.224.88]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.1.1
2 7 ms 8 ms 7 ms 10.156.79.254
3 7 ms 8 ms 8 ms brhm-t2cam1-a-v111.inet.ntl.com [213.106.228.65]

4 23 ms 8 ms 10 ms brhm-t2cam1-b-v99.inet.ntl.com [213.106.229.10]

5 8 ms 13 ms 9 ms brhm-t2core-b-ge-wan63.inet.ntl.com [213.106.231
.193]
6 7 ms 7 ms 9 ms bir-bb-b-so-700-0.inet.ntl.com [213.105.174.109]

7 9 ms 10 ms 12 ms nth-bb-a-so-300-0.inet.ntl.com [62.253.185.105]

8 13 ms 13 ms 13 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
9 33 ms 15 ms 14 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]

10 14 ms 14 ms 15 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
11 15 ms 16 ms 16 ms 212.58.238.129
12 17 ms 14 ms 16 ms www51.thdo.bbc.co.uk [212.58.224.88]

Trace complete.

Quote:

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a
line test

http://www.broadbandreports.com/quality/nil/1820219