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-   -   Virgin Lost My Number! (https://www.cableforum.uk/board/showthread.php?t=33615919)

akki007 13-06-2007 22:19
Virgin Lost My Number!
 
A few months back, I called Virgin with my situation...

I am moving out of my current house (with virgin phone) but will not be moving into my new house until June (now!). They told me my number would be held for 90 days (which I am still within) and I could have my number back when the engineers came to install at my new property.

So! Yesterday, they installed my phone at my new house....(and bear in mind that I have been PAYING for my phone constantly)...and they gave me a NEW number! Now CS are saying my old number is gone, forever!! The number of my business!

Does anybody have a useful phone number I can call that will get me through to somebody in the UK that can actually be of service to me??? Please please please, this is my livelihood! :mad:

Rhyming Obituary 13-06-2007 22:56
Re: Virgin Lost My Number!
 
What region are you in?

akki007 13-06-2007 23:22
Re: Virgin Lost My Number!
 
I'm in Cheshire.

Paul 14-06-2007 00:00
Re: Virgin Lost My Number!
 
Are you paying for a business line ?

nfs6600 14-06-2007 00:03
Re: Virgin Lost My Number!
 
Quote:
Originally Posted by akki007 (Post 34327864)
Now CS are saying my old number is gone, forever!! The number of my business!
Is this a business or residential account?

akki007 14-06-2007 00:05
Re: Virgin Lost My Number!
 
it's residential, office at home.

nfs6600 14-06-2007 00:14
Re: Virgin Lost My Number!
 
So your using VM residential services to make a profit?

On topic though, if you complain enough you should be able to get your number back. All depends on how willing the new customer is though. I would urge you to get a business account instead though. Ts&C's won't allow you to run a business on a residential line

dev 14-06-2007 00:41
Re: Virgin Lost My Number!
 
Quote:
Originally Posted by nfs6600 (Post 34327945)
So your using VM residential services to make a profit?

On topic though, if you complain enough you should be able to get your number back. All depends on how willing the new customer is though. I would urge you to get a business account instead though. Ts&C's won't allow you to run a business on a residential line
and i'm pretty sure a business line would come with official guarantees with compensation etc for downtime / problems

akki007 14-06-2007 07:53
Re: Virgin Lost My Number!
 
Quote:
Originally Posted by nfs6600 (Post 34327945)
So your using VM residential services to make a profit?

On topic though, if you complain enough you should be able to get your number back. All depends on how willing the new customer is though. I would urge you to get a business account instead though. Ts&C's won't allow you to run a business on a residential line
Ok, thanks. Does anybody have a uk number for me to try?


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