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assistance required please
story so far:
my wife's friend has brought her laptop to me as she is 'unable to get on the internet' os is vista home prem 32bit sp2, device manager says no issues with the wireless adapter or the wired adapter. when i connect to my router using wired or wireless network & sharing centre shows me connected to router and internet. i can do a tracert to bbc.co.uk using cmd window, 8 hops, via cosh-core, glfd-bb, glfd-tmr, redb-ic to 212.58.224.138. So i guess i am connected. launch IE,FF or chrome and i get 'unable to display', AV (Zonealarm) is unable to update. I have run malwarebytes in safemode - picked up 4 items - worm.p2p, and removed them. run ccleaner inc registry scan. disabled Zonealarm completely and windows firewall but still no joy. restore not switched on so no restore point to go back to! Any ideas please??:confused: |
Re: assistance required please
Checked proxy settings?
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Re: assistance required please
may need some assistance - set to obtain IP auto and DNS auto
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Re: assistance required please
Start, Control Panel, Internet Options, Connections, then LAN settings.
Make sure all boxes are unticked. If any are ticked, untick them. If there's blank or junk in any of the boxes, take a note what it is, and then delete it. |
Re: assistance required please
no ticks, nothing in the boxes
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Re: assistance required please
Can you browse in safe mode with networking? Could be security program blocking access via browser(s)
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Re: assistance required please
Hmm, see if you can get Telnet to install (http://www.tech-recipes.com/rx/1793/...telnet_client/) on Vista (annoying it isn't installed by default like on XP), and then open a CMD window and type:
telnet www.google.com 80 and press enter The command prompt should go blank, if it does type any random junk and press enter twice. Do you get any messages, errors or otherwise? If so, what? |
Re: assistance required please
I'd suggest you uninstall zonealarm completely as it can't be fully disabled any other way and may be part of the problem.
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Re: assistance required please
This is true. I'd have wanted to be sure of the symptoms before removing the firewall, but it's a simpler thing to try I suppose. Definitely sounds like a firewall related problem though.
You might also want to run the ZA cleanup utility: http://download.zonealarm.com/bin/fr...cpes_clean.exe |
Re: assistance required please
taking forever to install telnet client!! 14 mins so far!!!! will clean up then uninstall if this doesn't work as it is not my pc.
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Re: assistance required please
Actually I'd follow DaiNasty's advice and try uninstall and clean-up now. Even if Telnet works, it'll only tell us we have a problem and where, but won't fix it. Removing ZA would be your best bet at actually fixing it.
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Re: assistance required please
ok after typing that into cmd i got could not open connection to host on port 80: connect failed
---------- Post added at 01:15 ---------- Previous post was at 00:27 ---------- uninstalled ZA and ran the clean up, but still no joy with browsing! tried safe mode with networking still no joy :( i will let you wonderful people sleep om it and hope you can crack it. thx for your help so far. |
Re: assistance required please
Well I'm not going to sleep too soon, so I'll keep helping :)
Has the machine had any other antivirus or security software on it in the past? Norton in particular is a common culprit. If so, you may want to run the cleanup tool for that. In either case, the next thing to try would be a winsock reset:
If that fails, try resetting the entirity of TCP/IP: http://www.mydigitallife.info/2007/0...a-2003-and-xp/ |
Re: assistance required please
morning, tried both those, no joy. looks like a new install on the cards. just found a toshiba utility and got a log file off it, it may help someone that knows about these things. i know it is not connected by wireless at the moment, but it is wired.
Code:
ConfigFree Diagnostic LOG |
Re: assistance required please
At a quick glance the wired connection appears to be working as it should. It has a valid IP and a correct gateway address so really should be working.
Clutching at straws really but 2 things I'd try: 1: Disable wireless so the system only has the wired connection available. (reboot) 2: Try starting a browser in safe mode. (Not system safe mode but the browser safe mode where no add-ons are running) See if that allows a 'net connection. |
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