Cable Forum - Upgrading online

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poolking

12-12-2003 21:50

Upgrading online

Is there a problem with upgrading on-line?

I tried to upgrade from 150k back to 1Mb, first time around it said it was successful and my SACM would be rebooted, nothing happened, so I tried twice more and now I'm getting page cannot be displayed errors after clicking on Upgrade Now.

Nikko

12-12-2003 22:01

Re: Upgrading online

Have you tried a manual reboot?

Power off PC & modem, power up modem, wait for steady lights, power up PC.

poolking

12-12-2003 22:11

Re: Upgrading online

Nope

Nikko

12-12-2003 22:20

Re: Upgrading online

Right

deedee

12-12-2003 22:20

Re: Upgrading online

Do you think you might? :D

poolking

12-12-2003 22:25

Re: Upgrading online

might what?

deedee

12-12-2003 22:28

Re: Upgrading online

errrmm.... :cry:
allow me to expand
do you think you might..try manually rebooting your modem.

poolking

12-12-2003 22:30

Re: Upgrading online

Already done that, when it failed the first time, my answer "Nope" meant that it didn't work.

deedee

12-12-2003 22:36

Re: Upgrading online

ah!! :romance:

poolking

12-12-2003 22:40

Re: Upgrading online

I guess it'll be a call to CS in the morning.

Nikko

12-12-2003 22:43

Re: Upgrading online

There have been problems with the registration server in recent days, so it may have failed :( Try CMS on 0845 6500121 they should still be there

poolking

12-12-2003 22:47

Re: Upgrading online

I'll try in the morning, too tired to try now.

Nikko

12-12-2003 22:50

Re: Upgrading online

/ closes help file//goes to pub

poolking

13-12-2003 11:08

Re: Upgrading online

Been off the phone with CS nearly 1 hour ago, their system still showed that I was 150k, so they upgraded me to 1Mb and they confirmed that it had gone through and the upgrade should happen within 15 mins.

Nothing has happened, download speeds still very low.

Would my firewall prevent them sending the config file for the modem?

mmm	13-12-2003 11:29

Re: Upgrading online

Quote:

Originally Posted by poolking

Would my firewall prevent them sending the config file for the modem?

No the config file only goes to the cable modem, your firewall will be between the modem and PC applications.

Power cycling the modem forces it to reload the config file so should pick up whatever speed you are registered for.

poolking

13-12-2003 11:34

Re: Upgrading online

How long should I leave the modem switched off for? The reason for asking, I powered it off for about 10 - 20 secs and it is still showing download at 150000 bps.

poolking

13-12-2003 12:29

Re: Upgrading online

Update: Got an update after calling CS a further 2 times, it could take up to 24 hours for it to go through.

poolking

13-12-2003 16:11

Re: Upgrading online

Finally got upgraded just over an hour ago. You can close this now, if you like. :tu:

deedee

14-12-2003 11:55

Re: Upgrading online

there is also a page where you can check which tier you're subscribed to online, but it escapes me right now!
maybe someone will remember it??

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