Virgin sending new terms emails for some
 

I just received an email from virgin informing me they are changing my contract terms from April and I have until the end of October to leave without penalty. i haven't changed my package since late 2022.

It's great timing because I was going to pay the 288 early termination fee to leave anyway.

Re: virgin sending new terms emails for some
 

So what are the changes?

Re: virgin sending new terms emails for some
 

It's to align all customers that haven't joined or had a price increase this year to the current terms that include the RPI price increases from next year.

Re: virgin sending new terms emails for some
 

Or is it to cover their backs for Ofcoms investigation? Too little, too late. The Grim Reaper is coming for VM...

Re: virgin sending new terms emails for some
 

So not content with ripping off new customers, they want to rip off all the current ones as well.

Re: virgin sending new terms emails for some
 

We have just got the email and we are not happy with these changes.

Re: virgin sending new terms emails for some
 

Take up their kind offer to leave then Den, assuming you can get the services from elsewhere. If nothing else it will force VM to give you a deal. However under these under these terms you still haven't a clue what you'll be agreeing to pay in future whatever price they offer.

Re: Virgin sending new terms emails for some
 

I should imagine everyone will be getting one before end of September. Will be watching to see if there is a mass exodus by October 31st.

You going Mr K? Don't forget there are still may be deals to be made. I'll ring in to find out if not City Fibre for a 2 year deal sounds good.

Re: virgin sending new terms emails for some
 

Hardly a suprise, thought l read about it earlier this year. As Mr k says are you going to opt out? My thought is the other man's grass is always greener. For what they charge wish they would sort out the epg :shocked: lam easily pleased:D

Re: Virgin sending new terms emails for some
 

I want the email. Would love to negotiate early

Re: Virgin sending new terms emails for some
 

I'm confused what this is all about. Is it another update to the T&Cs? I thought all existing customers had received this earlier in the year?

Re: Virgin sending new terms emails for some
 

I have it and will be seeking to do the same next month. I do have City Fibre available with a 2 year contract. A good offer could be pending!

Re: Virgin sending new terms emails for some
 

i got the email but had a deal for another year so dont know why i got it?

Re: Virgin sending new terms emails for some
 

I got put into another contract recently after accepting a deal to be upgraded back to Maxit TV with TNT Sports in return for paying £3 a month less. They said that there wouldn't be a price increase for the full 18 months.

I'm now beginning to wonder if this was one of their lies or if they will renage on this promise, but give me the option to cancel.

Re: Virgin sending new terms emails for some
 

So did I :erm:

Re: Virgin sending new terms emails for some
 

You will still be subject to the new price rise system from April, which is why they've sent it.

With this new system, I can't see much less than an 8% rise.

Re: Virgin sending new terms emails for some
 

is it not still RPI + 3% which equals a lot more than 8% and they screw you by calculating it on pre discount prices

Re: Virgin sending new terms emails for some
 

Customers who were subject to the price rise earlier in the year also had the T&C change notification at the same time as have new customers who joined after the new terms came in.

This is for anyone else who hasn't previously had notification.

Re: Virgin sending new terms emails for some
 

Thanks Ben.
Out of curiosity, on what basis were some customers excluded from price rises this year? My rise wasn't due to kick in until my discounts ended last month, but I still got the T&Cs notification in March.

Re: Virgin sending new terms emails for some
 

I'm guessing those whose contracts expired before a certain date, mine expired at the end of July, and I didnt get any rise.

Re: Virgin sending new terms emails for some
 

I never knew this, I assumed that the inflation busting rises would be based on the price a customer pays. This makes it even worse.

At one time you negotiated a price and that was it for 18 months. Now it's something that customers keep having to return to attend to for various reasons. They're a bloody nuisance.

Re: Virgin sending new terms emails for some
 

They are not just a nuisance they are, in IMO "on line muggers".

Re: Virgin sending new terms emails for some
 

Indeed. Most companies exist to make a profit, but these days they just seem to keep dreaming up new ways of hiking up bills.

Must cost them a fortune in lost income due to downgrades & cancellations and the cost of staff time as customers ring in to negotiate an acceptable price.

Re: Virgin sending new terms emails for some
 

Ah, okay yes that could be it.


When I renewed last month I specifically asked about this and was informed the rise would apply to the discounted price.

The T&Cs also suggest this, but are somewhat vague, so I'm still uncertain! But if it is the case, we could actually see smaller increases than previously as a result of this change.

Re: Virgin sending new terms emails for some
 

I was going off calculations I made in April with the figure they were trying to charge me then. They wanted to increase my discounted price of £28 by £7 which is 25% a hell of a lot more than the RPI + figure at the time. I called and took the £7 discount (which they applied early giving me an extra £7 off for a couple of months)

When I renegotiate in December (contract ends January) I will be factoring in the first Aprils at least increase so will need a deal around the £22 mark. I am on 350 Volt at present so would be happy to drop down a package to achieve that price

I should only have to see 1 more 18 month contract out before FTTP is in my area so then I will be offsky like a shotsky

Re: Virgin sending new terms emails for some
 

Had the letter called to negotiate and as usual they could not offer me anything so I put my 30 days notice in. Maybe this is the time they let me go maybe it isnt. We shall see

Re: Virgin sending new terms emails for some
 

TalkTalk are geniuses...
Had my VM letter today, in the same delivery TalkTalk offering their fibre services. It's all in the timing... ;)

Re: Virgin sending new terms emails for some
 

Left Virgin last month and have been bombarded with spam calls ever since. They even try to use fake mobile numbers to trick you into picking up.
Took 24hrs to initiate a cancel via their whatsapp system too as the phone line kept disconnecting after an hour of hold time....

Absolutely awful company.

Re: Virgin sending new terms emails for some
 

Same with my son, a CableFibre letter came at the exact time as VMs letter. There's a mole in VM towers. I blame BenMcr ;)

Re: Virgin sending new terms emails for some
 

Just signed up to BT Essentials social Tariff 59meg speed promise which is plenty with a 17 to 19 meg upload for £20. There is a 12 month contract but it is not enforced so if VM do not make me a good offer in the next month I will leave then sign back up in 3 months as a new customer

Re: Virgin sending new terms emails for some
 

Stuck my 30 days in today.

Re: Virgin sending new terms emails for some
 

They normally call me the day after in the AM but no call today hahaha they have time still but my anxiety condition is triggered hence why I took on the BT package (that I can get out of) just to relax my anxiety

Re: Virgin sending new terms emails for some
 

Retentions rang me about a week before the end of my notice period, by that time I had already signed up with another ISP

Re: Virgin sending new terms emails for some
 

I have 5G from 3 and a mifi device I can connect to my own router. It’s not perfect but would do for a couple of weeks if Virgin don’t come through with an offer.

Re: Virgin sending new terms emails for some
 

HaHa Just had the call. As expected next day but a bit later than normal. Explained I know the score he said I have 2 offers for you.
Bare in mind I am on Volt

Offer 1 first offer 350 meg for £26 18 months obviously subject to Aprils increase likely £4ish so in real terms a £2 increase

He said offer 2 if you reject offer 1 ( I did not even say anything) was 500meg for £26 for 18 months with Aprils price increase so 150meg for an extra £2 a month snapped his hands off

Gonna have the BT install and just end the contract within 14 days of joining so I can test it and see for future reference and it gets me a BT line installed. It will only cost a tenner plus a little service

Re: Virgin sending new terms emails for some
 

Many thanks, Jaymoss. Something in that ballpark would be nice.

Re: Virgin sending new terms emails for some
 

I could have had Gig1 for £32

Re: Virgin sending new terms emails for some
 

We have just negotiated a new 18 month contract with Virgin Media but without Netflix on it.

Do we have to sign up to Netflix again with the same details they still have or do we have to sign up as new subscribers again?

Re: Virgin sending new terms emails for some
 

I imagine your log ins will still work and when your term ends it will just prompt you to set up a new payment method. Worth waiting and see if that happens first so if it does you get to keep all your settings

Re: Virgin sending new terms emails for some
 

On top of the new terms, those on the top pack agreeing a new contract now get less but pay the same.

Virgin Media O2 Significantly Downgrades Ultimate Volt Bundle

https://www.ispreview.co.uk/index.ph...lt-bundle.html

Re: Virgin sending new terms emails for some
 

Thanks for your advice.

Re: Virgin sending new terms emails for some
 

Virgin Media Website is giving me the option of getting a free wifi pod and upgrading my Volt 500 to Gig1 for an extra £3.55 making it £29.55 till April and likely less than £34 after

This is really what I think its about!

Why change thier terms for no apparent reason??

Re: Virgin sending new terms emails for some
 

Yep, TNT sports no longer included in the TV package. Called today to negotiate end of contract I had Volt with three boxes. I ended up agreeing to an £8 increase from my old contract to get back TNT, increase to Gig1 and UHD for Sky Sport/Cinema and Netflix.
Just had an email from Netflix asking for a new payment method as the Virgin one has been cancelled. Why can't it just be straightforward.

Re: Virgin sending new terms emails for some
 

Nothing's straightforward with this outfit these days, they have to make a meal out of everything.

Re: Virgin sending new terms emails for some
 

My Netflix is paid directly to them, have no problems viewing via virgin.

Re: virgin sending new terms emails for some
 

This change suggests to me Ofcom have either already brushed it under the carpet or are going to rule in their favour. :(

If a change was coming from Ofcom that would require contracts to be two sided (no increases during terms of contract), then providers would be making changes pretending they doing it voluntary to get marketing gains I think.

Luckily my contract ends in April, and any renewals I will push hard to be on 12 month intervals so I am in the driving seat, already have the same on EE with 12 month April renewals.

Re: virgin sending new terms emails for some
 

You're probably right in which case the Grim Reaper might be coming for Ofcom. If they can't protect consumers against this type of one sided contract then they are as much use as a chocolate fireguard ( as we knew already).