Downgrading from 30mb to 10mb
 

I am paying £37 for 30mb broadband mainly because my son was using this for online gaming etc.

My son has left home and as I am only interested in surfing the net (I dont download anything) if I was to go back to the basic 10mb would I notice a difference in the average internet speed (ie opening pages etc) rather than downloading or online games.

I could do with not having to pay so much for the internet to be honest.

In addition does anyone have any idea of the price of the lowest speed package for an existing customer?

I also have the superhub...am I contracted to that thing? (it keeps crashing)

cheers

Re: Downgrading from 30mb to 10mb
 

I'm on 50 and want to go back to 10, the super? hub is rubbish and yup crashes all the time :rolleyes:
As for your first question, 10 is far more than what you need and TBH more than is needed for gaming ;)

Re: Downgrading from 30mb to 10mb
 

cheers, have just rang customer services and have been told I would only save £5.99 a month. Have also been told I am contracted in with the broadband until next February.

I have been advised to call back tomorrow to speak with some other customer services.

Re: Downgrading from 30mb to 10mb
 

I'm sure I pay £35 for 50mbps ?
Then again they have loads of charges on top :dozey:

Re: Downgrading from 30mb to 10mb
 

Your not paying £37, re-read the bill including discounts

Re: Downgrading from 30mb to 10mb
 

You should be paying £28.50 for 30mb broadband without a phone line or £18.50 with a phone line
10mb broadband is £21 without a phone line or £13.50 with a phone line

Re: Downgrading from 30mb to 10mb
 

+ charges if its not DD

Re: Downgrading from 30mb to 10mb
 

Can you translate ?? Its all Greek to me . How much is my broadband and what exactly does the discount apply to? Can you blame people for being confused?

Telephone Line Rental 25 May - 24 June £12.99
Talk International 25 May - 24 June £1.75
Talk Mobile 25 May - 24 June £1.75
Talk Unlimited 25 May - 24 June £8.00
Phone, Broadband XL & TV Saving 25 May - 24 June -£18.50
M+ (Starter) 25 May - 24 June £6.50
1 Additional V Box 25 May - 24 June £15.00
V+ HD Monthly Fee 25 May - 24 June £5.00
Add Set Box(es) Discount 25 May - 24 June -£8.50
Broadband XL(30) 25 May - 24 June £37.00

Re: Downgrading from 30mb to 10mb
 

I'll pass :erm:

Re: Downgrading from 30mb to 10mb
 

Why dont they just say the internet is £18.50 instead of £37 without clarifying the £18.50 discount ?

so we have

Phone plus extras = £24.49
TV £6.50
V Boxes £11.50
Broadband £18.50

That sounds more reasonable but I still need to make cuts, freeview plus a basic internet and phone package from BT I think may be the route.

thanks chaps

Re: Downgrading from 30mb to 10mb
 

Its like a Tesco shopping list, they charge in full then take the savings off so you think you are saving money, I would prefer honest charges.

Re: Downgrading from 30mb to 10mb
 

Not about being honest, different packages get different discounts.

As for 10Mb, I don't believe we provision this any more.

Re: Downgrading from 30mb to 10mb
 

I install 10meg all the time, you can get broadband with no tv or phone line for £21. Good if you have mobile contract

Re: Downgrading from 30mb to 10mb
 

That'll be news for the ~ 90% of VM customers on 10Mbps and the website designers who offer it as an option on the VM website.

£21 for 10Mbps broadband is a good proposition as ADSL requires a BT phone line too so any saving would be quite small. If you need a landline it's only a little more but the call charges are high so if you actually use it to make many calls VOIP offers lower charges.

I pay £35 for 50Mbps with no phone and until recently when congestion srewed up my area considered that a good deal too.

Re: Downgrading from 30mb to 10mb
 

Why would the people on it care?

I thought 20 was the lowest ..I never see anyone on 10 these days ..

Re: Downgrading from 30mb to 10mb
 

The are more people on 10Mb than on any other tier at present, both 10Mb M and 10Mb L customers.

Re: Downgrading from 30mb to 10mb
 

I only see faults .. so 10Mb must be a good service :p:

Or you lot fix them before they reach me :)

Re: Downgrading from 30mb to 10mb
 

Why should I complain on 10Mb L, 9.8Mb down with 1Mb up.
Don't require anything faster as not a gamer.

Re: Downgrading from 30mb to 10mb
 

10 Mb def. the best consistent package. Just gone back to it from 30Mb and getting full download speed now whereas 30 Mb was hopeless.

Re: Downgrading from 30mb to 10mb
 

according to jb66 the vast majority of your customers are on it, and I would be surprised otherwise seeing as most people price is the most important.

Re: Downgrading from 30mb to 10mb
 

I enquired about dropping down to 10 from 20 and was advised that my bill would go up approx 5.00 because I would lose some of my discount.

Re: Downgrading from 30mb to 10mb
 

Doesn't change my reply .. I'm not a sales guys and I don't speak to customers ..

I officially (as a poster not someone from VM ) apologise for making a mistake about the 10Mb customer base of Virgin Media lol ..

May I burn in hell for my sins :cool: