Can't connect to certain sites
 

As of this afternoon I am unable to connect to a number of sites (including cableforum.co.uk and the Virginmedia help forums) either by name or IP address.

I also seem to have acquired a new DNS suffix, or at least I don't remember seeing it before (croy.cable.virginmedia.com) I'm not sure if that's relevant (I live in Crawley).

Any works going on that might be causing this?

I've hooked up my 3G dongle to post this :)

Re: Can't connect to certain sites
 

Try using a proxy until the problem is sorted.

webcache.virginmedia.com on port 8080

Re: Can't connect to certain sites
 

I'm in Crawley too dude, same problems. I can't access the site you posted Mike, the loading just ends with error. I'm able to get onto the forum via anonymouse.org

loads of sites aren't appearing for me too. Tried VM 150, pointless phone call. Whats going on? My BB is maxing out on speedtests but fails to load up sites?

Re: Can't connect to certain sites
 

I'm getting something similar, can't access cableforum.co.uk, the VM forums or Wikipedia. Twitter and BBC News are having problems. DNS resolution seems to be OK.

Head end is Kempston (near Bedford). I'm on the 10Mb package.

Re: Can't connect to certain sites
 

I had a similar episode just a short while ago if you remember. I phoned India but they couldn't understand that my speeds were fine but browsing was like wading through treacle with lots of sites just timing out. The agent just wanted to remotely access my PC?? When I retorted "You must be joking" She hung up.

I then got an agent from Liverpool via Thinking of leaving us who, in just a couple of minutes, diagnosed a network problem and said it would be sorted in an hour, and it was. Brilliant service. :)

As for the proxy, you don't access it directly but indirectly via the proxy server option in whatever browser you use. Mind you while I was suffering from the issue it made no difference at all.

Re: Can't connect to certain sites
 

Getting exactly the same here, two calls to VM who deny there is an issue, and want to send an engineer out to replace my modem - arghhh!

Re: Can't connect to certain sites
 

Thanks for the tip.

I tried the proxy, but apart from much slower browsing, it didn't make any difference at all as far as the missing sites are concerned.

Strange that the Virginmedia help site is also inaccessible!

Re: Can't connect to certain sites
 

yeah i saw that thread, remote access ha! they didn't offer me that option when i called earlier although my systems disabled so its a no go area! i asked to be put through to the dedicated 50Mb support and still got put through aboard.. doesn't any UK agents work during the weekend?

i thought the webcache would of been a mask link :( retentions.. their at home drinking a cup of tea :(

Re: Can't connect to certain sites
 

Also had the lady in India want to take control of my PC. When did they start using remote access? I also said no way!

Re: Can't connect to certain sites
 

HA! theres going to be one heck of a lot of bookings made.. perfect opportunity to get SuperHubs running everywhere :erm:

edit: work around = webcache doesn't work. gonna have to stick with this proxy site

Re: Can't connect to certain sites
 

Using the webcache I can now get to VM's Help & Support Forums and there are a couple of threads on there re this issue. Interestingly I just called up asking for an ETA, and was told there's no routing issue at all, makes you smile doesn't it!

Re: Can't connect to certain sites
 

Happening here in warrington and additionally i cannot access giganews via my normal software

Re: Can't connect to certain sites
 

virus! what have you done!!!

---------- Post added at 18:14 ---------- Previous post was at 18:00 ----------

vm are asking for tracert results from all having issues. go onto the community and post..

a ref has also been issued > F001769980

Re: Can't connect to certain sites
 

Having to use a VPN at the moment to get here

Re: Can't connect to certain sites
 

Well it appears to be the 50mb and below services from Virgin Media as my 100mb is perfectly fine, no need for proxy or vpn to access websites or download.

Re: Can't connect to certain sites
 

I think it's more likely location than speed. All the posts I've seen complaining with identifiable locations are in the south. I'm OK in the midlands and it says you're warrington.

=== edit ===
I see Sirius says he has issues in Warington though. OK --- I've no idea.

Re: Can't connect to certain sites
 

Damien C is in the same house as me ;)

We have 2 modems in the house, 1 on 50 meg and 1 on 100. It has to do with work

Re: Can't connect to certain sites
 

It also appear's there is a few issues as well through out the UK as I am getting weird result's from Speedtest.net

https://www.cableforum.co.uk/images/...2011/10/26.png

https://www.cableforum.co.uk/images/...2011/10/27.png

https://www.cableforum.co.uk/images/...2011/10/28.png

https://www.cableforum.co.uk/images/...2011/10/29.png

https://www.cableforum.co.uk/images/...2011/10/30.png

https://www.cableforum.co.uk/images/...2011/10/31.png

https://www.cableforum.co.uk/images/...2011/10/32.png

That last 1 is my favourite :dozey:

Re: Can't connect to certain sites
 

My connection via the VPN

https://www.cableforum.co.uk/images/...2011/10/25.png


:LOL:

Re: Can't connect to certain sites
 

can't you access speedtest.net without a mask Sirius?

Re: Can't connect to certain sites
 

It ain't just down South.
I am in South Manchester on 10M BB. Symptoms exactly as described here. I had to connect to these forums via 3G on my iPhone to find a work around (webcache...) hence me being able to post this.

The VM status page says 'All good' - My arse.

Re: Can't connect to certain sites
 

Nope thats unreachable as well

Re: Can't connect to certain sites
 

Same here in derby (100mb) using 3G to post this. Also supernews is not working for me

Re: Can't connect to certain sites
 

More rats?

http://www.theregister.co.uk/2011/10..._downs_virgin/

Typical VM response though on the service status page. Denial, that is.

Re: Can't connect to certain sites
 

supernews and giganews are on the same servers, supernews is a reseller for Giganews.

My giganews is only working via VPN for me at the moment

Re: Can't connect to certain sites
 

Even using cable forum ip from tracert (87.106.245.143) doesn't work so might not be DNS. Saying that I use openDNS but still

Re: Can't connect to certain sites
 

I wonder what they have been testing or playing with :LOL:

Re: Can't connect to certain sites
 

VM Status page is now confirming that there are problems with BB.

Service Disruption
intermittent connection issues on your broadband internet service
Reported on: Sun 16 Oct 2011, 06:27 PM
Estimated fix time: Sun 16 Oct 2011, 10:26 PM
Fault reference: F001770031

Must be a bigger problem than first thought as they have updated there service status:
Service Disruption
intermittent connection issues on your broadband internet service
Reported on: Sun 16 Oct 2011, 06:27 PM
Estimated fix time: Mon 17 Oct 2011, 08:00 AM
Fault reference: F001770031

Re: Can't connect to certain sites
 

To add insult to injury, VM won't update me by e-mail (they don't allow e-mail addresses with hyphens in them!)

Mutter.

Re: Can't connect to certain sites
 

Been having problems all day in the Portsmouth area. Browsing using SOCKS through an SSH session. Can't get on here or tvrage and other random sites.

---------- Post added at 21:58 ---------- Previous post was at 21:57 ----------

I am also using OpenDNS (although set in Windows, because the pos 'super' hub is incapable of such advanced functionality).

Re: Can't connect to certain sites
 

Getting a tad miffed of with this, one problem after another, I spent the evening running scans ect.

Re: Can't connect to certain sites
 

ive not been able to get on here allday and a few orther sites allso. just hope its all sorted now

Re: Can't connect to certain sites
 

Its looking that way, I honestly thought I had issues my end :rolleyes:

Re: Can't connect to certain sites
 

nope from what i been reading on here looks like its been happening everywhere. just hope its all sorted

Re: Can't connect to certain sites
 

It seems sorted so its back to the usual hub problems now :D

Re: Can't connect to certain sites
 

I see VM have closed the fault too, however, it's still not working for me here in St Albans. For example, community.virginmedia.com just times out. Traceroute as follows:

traceroute to virgin.lithium.com (46.19.168.46), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 1.914 ms 1.062 ms 1.806 ms
2
3
4 nrth-bb-1b-as5-0.network.virginmedia.net (213.105.175.153) 8.833 ms 8.511 ms 21.219 ms
5 nrth-tmr-2-ae6-0.network.virginmedia.net (213.105.159.34) 6.791 ms 11.578 ms 13.123 ms
6 tele-ic-1-as0-0.network.virginmedia.net (62.253.184.2) 10.905 ms 13.408 ms 11.786 ms
7 te3-3.mpd01.lon02.atlas.cogentco.com (130.117.14.141) 12.648 ms 14.480 ms 9.094 ms
8 te4-7.ccr01.lon02.atlas.cogentco.com (130.117.50.117) 16.845 ms
te7-2.ccr01.lon02.atlas.cogentco.com (130.117.50.138) 12.456 ms
te4-7.ccr01.lon02.atlas.cogentco.com (130.117.50.117) 12.607 ms
9 te9-2.mpd02.lon01.atlas.cogentco.com (130.117.48.153) 11.009 ms 11.425 ms 13.202 ms
10 * te0-3-0-0.mpd22.ams03.atlas.cogentco.com (130.117.1.205) 21.724 ms *
11 * * *
12 te2-1.ccr01.ams07.atlas.cogentco.com (154.54.57.194) 21.588 ms
te1-1.ccr01.ams07.atlas.cogentco.com (154.54.57.230) 18.812 ms
te2-1.ccr01.ams07.atlas.cogentco.com (154.54.57.194) 23.528 ms
13 149.6.60.2 (149.6.60.2) 22.418 ms 21.492 ms 21.634 ms
14 95.172.79.1 (95.172.79.1) 23.891 ms 19.223 ms
95.172.79.33 (95.172.79.33) 20.193 ms
15 lithiumtechinc-1.mpr1.ams004.pnap.net (95.172.78.146) 22.062 ms 26.331 ms 23.017 ms
16 * * *
17 * * *
18 * * *
19 * * *

And cableforum.co.uk does the same:

traceroute to cableforum.co.uk (87.106.245.143), 64 hops max, 52 byte packets
1 10.0.1.1 (10.0.1.1) 1.361 ms 1.239 ms 0.813 ms
2
3
4 popl-bb-1a-as5-0.network.virginmedia.net (213.105.175.149) 10.435 ms 12.752 ms 9.055 ms
5 * * *
6 amst-ic-1-as0-0.network.virginmedia.net (213.105.175.6) 18.712 ms 18.231 ms 15.921 ms
7 amsix.bb-c.nkf.ams.nl.oneandone.net (195.69.144.220) 25.959 ms 23.679 ms 26.958 ms
8 te-4-1.bb-c.act.fra.de.oneandone.net (212.227.120.130) 25.256 ms 24.300 ms 23.823 ms
9 te-3-3.bb-c.tp.kae.de.oneandone.net (212.227.120.53) 28.275 ms
te-1-3.bb-c.tp.kae.de.oneandone.net (212.227.120.17) 28.352 ms 27.703 ms
10 ae-2.gw-distp-a.bs.ka.oneandone.net (212.227.121.210) 28.467 ms 28.992 ms 28.273 ms
11 ae-1.gw-prtr-r1-1a.fs.kae.de.oneandone.net (195.20.247.137) 29.745 ms 28.052 ms 27.088 ms
12 * * *
13 * * *
14 * * *
15 * * *

And a call to 150 results in the same issues as yesterday, it's your modem, etc. which is not the case, as if I load up a VPN then all sites work fine.



---------- Post added at 06:27 ---------- Previous post was at 05:48 ----------

I see they've closed the fault from yesterday and opened a new call. Priceless!

Service Disruption

intermittent connection issues on your broadband internet service

Reported on: Sun 16 Oct 2011, 09:20 PM
Estimated fix time: Mon 17 Oct 2011, 08:19 AM
Fault reference: F001770093

I guess that's one way to make the call resolution stats look good!

Re: Can't connect to certain sites
 

Still not working in Warrington. Comes to something when you have to use a VPN so you can surf to certain sites.

Re: Can't connect to certain sites
 

Just registered, having the same problem.

Seems to be affecting a number of sites including this one. Currently browsing through Tor.

Re: Can't connect to certain sites
 

I still can't get to it either... Since yesterday as you all say... Seems like some kind of routing/peering issue!??

Re: Can't connect to certain sites
 

I've not been able to access my sites since yesterday and still cant, and im from the nottingham area, But i can connect to this site no problem.

But i can access my webiste via my phone which is virgin mobile.

Hope they get it fixed soon :)

Re: Can't connect to certain sites
 

Not working in Macclesfield either, I am posting this via my TalkTalk connection

This is what on VM's site:

Service Disruption
intermittent connection issues on your broadband internet service
Reported on: Sun 16 Oct 2011, 09:20 PM
Estimated fix time: Tue 18 Oct 2011, 08:19 AM
Fault reference: F001770093

Re: Can't connect to certain sites
 

I suspect the only reason that the forums haven't melted down at VM is that customers can't even get to them!

Anybody has any experience with asking for a service credit?

Re: Can't connect to certain sites
 

I'm suddenly able to connect to this forum using my Virginmedia connection... let's hope it stays that way!

Re: Can't connect to certain sites
 

Not working on teesside either. Have to use my be or vpn to get access to almost everything.


edit: and now its working. let hopes it stays this way.

Re: Can't connect to certain sites
 

It was an issue with 1and1 hosted websites. The issue has apparently been resolved according the CSR I just spoke to on the phone. Makes sense since I can access this forum again and it is hosted by 1and1.

Re: Can't connect to certain sites
 

Looks like it is working now

Re: Can't connect to certain sites
 

Hmmm, not had to post on these forums in a wile :)

I am posting via my work VPN connection, This is the latest from the Virgin Media Status page, I am in herts:-

Broadband feature interruptions

The following issues may be affecting some aspects of your Virgin Media Broadband service.

• You will currently be experiencing intermittent connection issues on your broadband internet service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
  
  • Date Issue raised: October 16 2011, 22:20
  • Estimated repair time: October 18 2011, 09:19
  • Fault reference: F001770093
  
  

Re: Can't connect to certain sites
 

It wasn't just with 1and1, i couldnt access an Everquest server located in holland, wont know until I go home from work this afternoon whether that is fixed.

Re: Can't connect to certain sites
 

yay back for me now

Re: Can't connect to certain sites
 

It seems to be up and down for certain websites but from what I've read its affected everyone nationwide. Regardless of which Broadband package you are on.
Things seem to be working ok now.

Re: Can't connect to certain sites
 

it seems to be working in liverpool now

wen i phoned virgin there was a message that there was a national problem concerning opening of some websites and that they were working on it

have an engineer booked for tomorrow due to my power levels rocketing since yesterday, maybe somthing to do with another engineer messing about in the box yesterday after noon wen installing someone else, this usually happens lol

Juliex

Re: Can't connect to certain sites
 

Finally able to log on here without using a proxy although my wireless devices fail to get onto my SH network? my laptop has minimal windows services running, some of the stuff can be disabled such as dns server etc. anyway tried enabling with no luck.