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-   -   100M : Thank You Virgin Media. (https://www.cableforum.uk/board/showthread.php?t=33678046)

mindblown 26-05-2011 12:42
Thank You Virgin Media.
 
I'm not sure where to start, but I felt it was important I made this post, purely because there aren't many of these threads on here. Bare with, as it's long. But well worth a read.

I signed up to CableForum (which has been an excellent resource) to use as a research tool as I was pondering whether or not to switch from Sky to Virgin Media. As much as my experience with Sky has been excellent, their broadband offering leaves much to be desired [but that's the limitations of the technology, as I was getting the full 20Mb].

Needless to say, I read with dread post after post with regards to the Superhub. As I was opting for the 100Mb I was concerned that this was going to cause problems for me - between us as a family we have several internet enabled devices that need to be connected up. 2 desktop PCs (one wired, one wireless), 4 notebook PCs (all wireless), an Xbox 360 (wireless), a PS3 (wired), a Wii (wired) and a handful of mobile phones. But I overcome this dread with the belief that even if the 100Mb operated at ~50Mb at peak times, that would be an extra 30Mb bandwidth there available. So off I ordered and with the £150 quidco and £50 back on first bill, I couldn't resist. :cool:

Installation options were amazing. I ordered on the Friday and install was available on the Wednesday. The installer came well prepared. I opted for the morning slot (8:30am+) and he was there at 8:15am - all ready the minute it turned 8:30am. He was clear, concise and addressed all our concerns [I had read on here about pipe bursts, random holes and unsightly cables]. He wired our TV boxes and modem exactly where we asked and set about connecting it all up. I was expecting him to set up our TV boxes with SCART cables (which a lot of individuals have posted about as being the norm), but nope, he used HDMI cables and spent a good ~5 mins per TV/box in making sure he used the best setting per TV and box combination.

Then came the dreaded Superhub. He explained the 'well known' problems with it, but reassured that out of several 100Mb installs he'd performed, he'd not encountered any problems and the one that was reported was more down to a misconfiguration with the CPE. He installed it, performed all the basic checks on his own netbook, checked the wifi signal around the house on both his netbook and phone and then asked if I wanted advice or support on hooking up my other equipment - at which point I let him leave as he was done.

He left his mobile phone number with me to contact him on directly if there were any problems before 6pm (as he was still in the area till then) - which actually concerned me a little, as if he expected me to have problems.

But, to my surprise, no problems whatsoever. In fact, I get the full 100Mb throughout the day and night, WiFi has never dropped out [with most devices getting near enough the same as the hardwired PC]. The pings are excellent in gaming sessions, BBC iPlayer HD doesn't have buffering issues and I've not rebooted the Superhub once - it's just over a week now.

Plus, I can't say I've experienced a detrimental service during the throttling period either. We get the full ~1.2MB/s upload 24/7 and the same with the downstream. The only time I noticed the throttling was during a download from Usenet [in the evening] but even that was coming down at 2.2MB/s - and the best bit was it didn't interfere with the others in the house who were on their consoles and computers.

It's for the reasons I've outlined above that I would like to thank Virgin Media. I know I shouldn't need to thank them, I'm paying them at the end of the day, but it's been a pleasurable experience. I get exactly what I pay for.

Ignitionnet 26-05-2011 13:08
Re: Thank You Virgin Media.
 
Always good to give credit where due, especially as they seem to have gone to pains to ensure everything went well and you are getting just what you are paying for. I am sure anyone from VM who might read this will appreciate your kind words. :tu:

Nopanic 26-05-2011 21:15
Re: Thank You Virgin Media.
 
100Mb is the flag ship BBI service so the techs need to be 100% on the ball.

Sounds like this one was and as said above it is good to hear positive feedback.

Thank you for taking the time out to post :)

7031 27-05-2011 16:36
Re: Thank You Virgin Media.
 
Good to hear that there are still some good engineers working for VM. From what I can gather, the main problem is just that engineers are quite limited on time, so I'm not really surprise that there can be issues.

I plan on upgrading to 100Mbit soon, so hopefully I'll have the same good experience. Currently on 50Mbit, and even on torrents I manage to achieve this.

Bullstein 27-05-2011 17:37
Re: Thank You Virgin Media.
 
Could you initiate a thinkbroadband ping monitor m8?

http://www.thinkbroadband.com/ping/monitors.html

I gotta see these great gaming pings you are getting

Hugh 27-05-2011 18:09
Re: Thank You Virgin Media.
 
I play COD:BO online most nights, and get a ping range of 35-55ms.

Nopanic 28-05-2011 10:57
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Bullstein (Post 35245953)
Could you initiate a thinkbroadband ping monitor m8?

http://www.thinkbroadband.com/ping/monitors.html

I gotta see these great gaming pings you are getting
[img]Download Failed (1)[/img]

Welshchris 28-05-2011 11:10
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Nopanic (Post 35245481)
100Mb is the flag ship BBI service so the techs need to be 100% on the ball.

Sounds like this one was and as said above it is good to hear positive feedback.

Thank you for taking the time out to post :)
shouldnt they be "On the ball" as u put it with all installs or calls.

At the end of the day thats what customers pay their money to Virgin for to get issues fixed or installations done correctly and thats what the techs are paid to do.

Nopanic 28-05-2011 11:57
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Welshchris (Post 35246394)
shouldnt they be "On the ball" as u put it with all installs or calls.

At the end of the day thats what customers pay their money to Virgin for to get issues fixed or installations done correctly and thats what the techs are paid to do.
Of course, but we're talking about real life here.

You've got thousands of people working for VM, its impossible to keep them all motivated and all doing their job perfect 100% of the time.

There are plenty of hoops that staff have to jump through to confirm they are doing things right, but with certain areas these hoops and expectation are increased and focused on.

pip08456 28-05-2011 15:43
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Nopanic (Post 35246447)
Of course, but we're talking about real life here.

You've got thousands of people working for VM, its impossible to keep them all motivated and all doing their job perfect 100% of the time.

There are plenty of hoops that staff have to jump through to confirm they are doing things right, but with certain areas these hoops and expectation are increased and focused on.
Any company the size of VM will have a certain number of bad staff!

Bullstein 28-05-2011 16:19
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Nopanic (Post 35246386)


Nopanic

I was asking the topic starter to initiate a thinkbroadband ping monitor to see the quality of his pings over a period NOT just a pingtest result which is only a snapshot

I get decent results from pingtest too, but as you can see from my graph, the ping and jitter fluctuate. I have yet to see one single VM ping graph without jitter


https://www.cableforum.co.uk/images/...011/06/132.png


Do you have a ping graph running by any chance? Or am I being cynical in thinking you would not publish one as it would highlight VM's deficiencies in steady latency ;)

kalleh 28-05-2011 16:25
Re: Thank You Virgin Media.
 
I don't trust these graphs. As my graph shows the high spikes which i know for a fact is not happening as i never get above 1 or 2 jitter all day with other testing tools to different websites like bbc.co.uk

greitaskreditas 28-05-2011 17:04
Re: Thank You Virgin Media.
 
I love the ping, cheers guys!

pip08456 28-05-2011 17:13
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by kalleh (Post 35246618)
I don't trust these graphs. As my graph shows the high spikes which i know for a fact is not happening as i never get above 1 or 2 jitter all day with other testing tools to different websites like bbc.co.uk
Believe what you want to believe, if you are happy with your connection there's no problem.

Bullstein 28-05-2011 17:25
Re: Thank You Virgin Media.
 
If you dont believe the graphs, then from your PC

Go to CMD and type

Ping BBC.co.uk -n 1000

Leave it running and then go over it and you will see exactly how spiky you pings are m8


My pings can be steady for a few hours, then jump around the 60 mark, then drop again

This happens even when I'm at work all day and nothing is connected to my Broadband service

VM can't explain this to me but someone said here it's other users activity that affects my pings. That's annoying tbh that I have to suffer because of my neighbours. I don't download much, no torrents or big stuff, simple browsing and PS3 gaming for me but I still get affected by others who do :(


[img]Download Failed (1)[/img]


If you look at between 2pm and 6pm, the service is top class, the single spike was a speedtest. I was gaming online without any lag whatsoever, totally smooth.
But it always changes to what you can see earlier in the day with the spiking.

craigj2k12 28-05-2011 18:10
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by Bullstein (Post 35246662)
If you dont believe the graphs, then from your PC

Go to CMD and type

Ping BBC.co.uk -n 1000

Leave it running and then go over it and you will see exactly how spiky you pings are m8
or do ping bbc.co.uk -t

leaves it running forever

---------- Post added at 19:10 ---------- Previous post was at 19:08 ----------

Quote:
Originally Posted by Bullstein (Post 35246662)
VM can't explain this to me but someone said here it's other users activity that affects my pings. That's annoying tbh that I have to suffer because of my neighbours. I don't download much, no torrents or big stuff, simple browsing and PS3 gaming for me but I still get affected by others who do :(
and that justifies 100mb broadband? :D

Bullstein 28-05-2011 18:21
Re: Thank You Virgin Media.
 
Lol yeah m8

I figure that if I haven't got the "flagship" service then I'll be suffering. 100MB has been better for me than 50MB

The funny thing is that 50MB with 1.6MB upload was fine, then my line was upgraded to 5MB upload and things got worse. Since going to 100MB with 10MB it has improved.

But tbh, if I was closer to my BT Exchange I would go for BE Broadband ADSL as it's far far better for gaming if u aren't too far away (like me)

Nopanic 28-05-2011 21:27
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246584)
Any company the size of VM will have a certain number of bad staff!
Sadly

Quote:
Originally Posted by Bullstein (Post 35246614)
Nopanic

I was asking the topic starter to initiate a thinkbroadband ping monitor to see the quality of his pings over a period NOT just a pingtest result which is only a snapshot

I get decent results from pingtest too, but as you can see from my graph, the ping and jitter fluctuate. I have yet to see one single VM ping graph without jitter


https://www.cableforum.co.uk/images/...011/06/132.png


Do you have a ping graph running by any chance? Or am I being cynical in thinking you would not publish one as it would highlight VM's deficiencies in steady latency ;)
No, I'd be happy to post it, but I don't have it running.

Quote:
Originally Posted by Bullstein (Post 35246662)
If you dont believe the graphs, then from your PC

Go to CMD and type

Ping BBC.co.uk -n 1000

Leave it running and then go over it and you will see exactly how spiky you pings are m8


My pings can be steady for a few hours, then jump around the 60 mark, then drop again

This happens even when I'm at work all day and nothing is connected to my Broadband service

VM can't explain this to me but someone said here it's other users activity that affects my pings. That's annoying tbh that I have to suffer because of my neighbours. I don't download much, no torrents or big stuff, simple browsing and PS3 gaming for me but I still get affected by others who do :(


http://www.thinkbroadband.com/ping/s...28-05-2011.png


If you look at between 2pm and 6pm, the service is top class, the single spike was a speedtest. I was gaming online without any lag whatsoever, totally smooth.
But it always changes to what you can see earlier in the day with the spiking.
Here's some pings, but the problem is I have two massager clients, firefox and several other programs randomly accessing the web ..


Pinging bbc.co.uk [212.58.254.251] with 32 bytes of data:
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=15ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=21ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=36ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=15ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=29ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=31ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=15ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=25ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=31ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=21ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=29ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=46ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=39ms TTL=246
Reply from 212.58.254.251: bytes=32 time=15ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246

Ping statistics for 212.58.254.251:
Packets: Sent = 85, Received = 85, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 46ms, Average = 18ms


Pinging bbc.co.uk [212.58.254.251] with 32 bytes of data:
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=28ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=20ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=56ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=29ms TTL=246
Reply from 212.58.254.251: bytes=32 time=15ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=21ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=38ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=38ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=30ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=40ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=24ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=37ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=53ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=28ms TTL=246
Reply from 212.58.254.251: bytes=32 time=16ms TTL=246
Reply from 212.58.254.251: bytes=32 time=18ms TTL=246
Reply from 212.58.254.251: bytes=32 time=17ms TTL=246
Reply from 212.58.254.251: bytes=32 time=19ms TTL=246

Ping statistics for 212.58.254.251:
Packets: Sent = 87, Received = 87, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 56ms, Average = 19ms

pip08456 28-05-2011 21:31
Re: Thank You Virgin Media.
 
What's a massager client?

Nopanic 28-05-2011 21:34
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246896)
What's a massager client?
Gives you back rubs whilst you work ..

Bullstein 28-05-2011 21:53
Re: Thank You Virgin Media.
 
Pretty good pings nopanic, a bit like mine tbh with the occasional jumps from 17 to 30-40

Not bad tho

ScottSilver 28-05-2011 22:04
Re: Thank You Virgin Media.
 
Back in the day everyone used to envy me for having cable due to the low latency. Has something changed over the past year or so I don't know about? Latency still looks good to me - on ADSL the lowest ping I ever got on fast path was 35ish.

pip08456 28-05-2011 22:12
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by ScottSilver (Post 35246928)
Back in the day everyone used to envy me for having cable due to the low latency. Has something changed over the past year or so I don't know about? Latency still looks good to me - on ADSL the lowest ping I ever got on fast path was 35ish.
Ah but I'm on Infinity which is FTTC-same as VM!

craigj2k12 28-05-2011 22:15
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by ScottSilver (Post 35246928)
Back in the day everyone used to envy me for having cable due to the low latency. Has something changed over the past year or so I don't know about? Latency still looks good to me - on ADSL the lowest ping I ever got on fast path was 35ish.
yes the cable companies got taken over by virgin media and oversubscribed

pip08456 28-05-2011 22:21
Re: Thank You Virgin Media.
 
Virgin media took over no one!

ScottSilver 28-05-2011 22:23
Re: Thank You Virgin Media.
 
Right so is Virgin Media's pings still under 30 now-a-days?

pip08456 28-05-2011 22:25
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by ScottSilver (Post 35246954)
Right so is Virgin Media's pings still under 30 now-a-days?
So test it to find out yourself.

Here's a BT Infinity one.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.254.251]
over a maximum of 30 hops:

1 <1 ms 10 ms 10 ms router.pips [192.168.2.1]
2 16 ms 6 ms 16 ms 217.32.141.35
3 17 ms 18 ms 16 ms 217.32.141.62
4 19 ms 9 ms 25 ms 213.120.161.50
5 18 ms 18 ms 18 ms 217.32.26.58
6 19 ms 18 ms 19 ms 217.32.26.182
7 9 ms 8 ms 8 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
248.206]
8 16 ms 24 ms 25 ms core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.2
48.144]
9 23 ms 27 ms 23 ms core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.1
18]
10 22 ms 22 ms 28 ms 194.74.65.42
11 23 ms 33 ms 22 ms 212.58.238.153
12 23 ms 22 ms 22 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
13 23 ms 23 ms 22 ms virtual2.thdo.bbc.co.uk [212.58.254.251]

Trace complete.

C:\Documents and Settings\Administrator>

craigj2k12 28-05-2011 22:30
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246951)
Virgin media took over no one!
come again?

pip08456 28-05-2011 22:32
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by craigj2k11 (Post 35246962)
come again?
Virgin Media have not bought any company! (NTL or TW)

NTL bought out TW and paid Virgin to use the name Virgin Media. Branson had a lot of shares originally but has sold the majority off.

Branson has never had anything to do with Virgin Media as far as running it!

craigj2k12 28-05-2011 22:33
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246964)
Virgin Media have not bought any company!
i never said bought, but "took over"

do you care to expand, im a bit lost still

pip08456 28-05-2011 22:52
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by craigj2k11 (Post 35246966)
i never said bought, but "took over"

do you care to expand, im a bit lost still
Virgin Media did not buy anything nor took over anything. It did not exist until NTL took over Telewest.

Once the takeover of TW by NTL happened they then approached Virgin to use their name under the title Viirgin Media, part of the agreement was that Virgin group and indeed Richard Branson got some shares in the new company and it also allowed an injection of much needed cash.

Richard Branson sold a majority of his shares within 2 years but still retains some purely due to the deal allowing NTL to use the name Virgin Media.

If anyone can supply more info-feel free!

ScottSilver 28-05-2011 23:07
Re: Thank You Virgin Media.
 
Virgin isn't installing my services until June 2nd for me, so I can't test it myself yet.

pip08456 28-05-2011 23:10
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by ScottSilver (Post 35246971)
Virgin isn't installing my services until June 2nd for me, so I can't test it myself yet.
Hey, no problem.

Let us know how it goes for you.

Broken Hope 29-05-2011 09:43
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246958)
So test it to find out yourself.

Here's a BT Infinity one.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.254.251]
over a maximum of 30 hops:

1 <1 ms 10 ms 10 ms router.pips [192.168.2.1]
2 16 ms 6 ms 16 ms 217.32.141.35
3 17 ms 18 ms 16 ms 217.32.141.62
4 19 ms 9 ms 25 ms 213.120.161.50
5 18 ms 18 ms 18 ms 217.32.26.58
6 19 ms 18 ms 19 ms 217.32.26.182
7 9 ms 8 ms 8 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
248.206]
8 16 ms 24 ms 25 ms core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.2
48.144]
9 23 ms 27 ms 23 ms core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.1
18]
10 22 ms 22 ms 28 ms 194.74.65.42
11 23 ms 33 ms 22 ms 212.58.238.153
12 23 ms 22 ms 22 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
13 23 ms 23 ms 22 ms virtual2.thdo.bbc.co.uk [212.58.254.251]

Trace complete.

C:\Documents and Settings\Administrator>
This is a Virgin Media one.

Tracing route to bbc.co.uk [212.58.254.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 10 ms xxxxx-xxxxx-x-x-xx.xx-x.cable.virginmedia.com [xx.xx.xx.x]
3 8 ms 7 ms 9 ms nott-core-1a-ge-310-2115.network.virginmedia.net
[62.255.214.133]
4 10 ms 12 ms 10 ms leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169]
5 11 ms 11 ms 11 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
6 12 ms 12 ms 27 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
7 18 ms 14 ms 15 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
8 13 ms 15 ms 15 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 15 ms 15 ms 17 ms 212.58.238.153
10 16 ms 15 ms 15 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
11 17 ms 15 ms 17 ms virtual3.rbsov.bbc.co.uk [212.58.254.252]

Trace complete.

craigj2k12 29-05-2011 10:01
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by pip08456 (Post 35246958)
So test it to find out yourself.

Here's a BT Infinity one.

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.254.251]
over a maximum of 30 hops:

1 <1 ms 10 ms 10 ms router.pips [192.168.2.1]
2 16 ms 6 ms 16 ms 217.32.141.35
3 17 ms 18 ms 16 ms 217.32.141.62
4 19 ms 9 ms 25 ms 213.120.161.50
5 18 ms 18 ms 18 ms 217.32.26.58
6 19 ms 18 ms 19 ms 217.32.26.182
7 9 ms 8 ms 8 ms acc2-10GigE-0-7-0-5.bm.21cn-ipp.bt.net [109.159.
248.206]
8 16 ms 24 ms 25 ms core1-te0-10-0-7.ilford.ukcore.bt.net [109.159.2
48.144]
9 23 ms 27 ms 23 ms core1-pos9-0.telehouse.ukcore.bt.net [62.6.201.1
18]
10 22 ms 22 ms 28 ms 194.74.65.42
11 23 ms 33 ms 22 ms 212.58.238.153
12 23 ms 22 ms 22 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
13 23 ms 23 ms 22 ms virtual2.thdo.bbc.co.uk [212.58.254.251]

Trace complete.

C:\Documents and Settings\Administrator>
you on wireless there? 10ms ping to your router is bad if your etherneted

---------- Post added at 10:58 ---------- Previous post was at 10:57 ----------

Quote:
Originally Posted by pip08456 (Post 35246967)
Virgin Media did not buy anything nor took over anything. It did not exist until NTL took over Telewest.

Once the takeover of TW by NTL happened they then approached Virgin to use their name under the title Viirgin Media, part of the agreement was that Virgin group and indeed Richard Branson got some shares in the new company and it also allowed an injection of much needed cash.

Richard Branson sold a majority of his shares within 2 years but still retains some purely due to the deal allowing NTL to use the name Virgin Media.

If anyone can supply more info-feel free!
im sure "taken over" is appropriate terminology for the non business minded folk like myself

---------- Post added at 11:00 ---------- Previous post was at 10:58 ----------

Quote:
Originally Posted by Broken Hope (Post 35247100)
This is a Virgin Media one.

Tracing route to bbc.co.uk [212.58.254.252]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 9 ms 10 ms xxxxx-xxxxx-x-x-xx.xx-x.cable.virginmedia.com [xx.xx.xx.x]
3 8 ms 7 ms 9 ms nott-core-1a-ge-310-2115.network.virginmedia.net
[62.255.214.133]
4 10 ms 12 ms 10 ms leed-bb-1a-as0-0.network.virginmedia.net [213.105.174.169]
5 11 ms 11 ms 11 ms nrth-bb-1b-as2-0.network.virginmedia.net [62.253.185.101]
6 12 ms 12 ms 27 ms nrth-tmr-2-ae6-0.network.virginmedia.net [213.105.159.34]
7 18 ms 14 ms 15 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
8 13 ms 15 ms 15 ms pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
9 15 ms 15 ms 17 ms 212.58.238.153
10 16 ms 15 ms 15 ms rdirslb0.thdo.bbc.co.uk [212.58.224.136]
11 17 ms 15 ms 17 ms virtual3.rbsov.bbc.co.uk [212.58.254.252]

Trace complete.
your connection has a very small amounts of jitter ~2ms, although there was a bit of a spike on the highlighted bold hop above, which is usual on VMs equipment anyway

---------- Post added at 11:01 ---------- Previous post was at 11:00 ----------

Code:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Craig>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.244.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  betterthanasuperhub.com [192.168.1.1]
  2    8 ms    7 ms    7 ms  cpc2-know12-2-0-gw.know.cable.virginmedia.com [9
2.239.248.1]
  3    11 ms    11 ms    7 ms  know-core-1a-ge318.network.virginmedia.net [81.9
7.114.89]
  4    9 ms    11 ms    11 ms  leed-bb-1a-ae1-0.network.virginmedia.net [195.18
2.178.145]
  5    16 ms    15 ms    15 ms  nrth-bb-1b-as2-0.network.virginmedia.net [62.253
.185.101]
  6    13 ms    14 ms    16 ms  nrth-tmr-2-ae6-0.network.virginmedia.net [213.10
5.159.34]
  7    15 ms    32 ms    16 ms  tele-ic-1-as0-0.network.virginmedia.net [62.253.
184.2]
  8    16 ms    15 ms    17 ms  pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
  9    17 ms    15 ms    16 ms  212.58.238.129
 10    18 ms    19 ms    17 ms  212.58.239.58
 11    17 ms    16 ms    15 ms  212.58.251.44
 12    18 ms    15 ms    15 ms  bbc-vip115.telhc.bbc.co.uk [212.58.244.70]

Trace complete.

C:\Users\Craig>

Chrysalis 29-05-2011 10:04
Re: Thank You Virgin Media.
 
Quote:
Originally Posted by kalleh (Post 35246618)
I don't trust these graphs. As my graph shows the high spikes which i know for a fact is not happening as i never get above 1 or 2 jitter all day with other testing tools to different websites like bbc.co.uk
Its worth mentioning it only takes one single ping to generate the yellow on the graph, the blue and green is more important. So if you did 100 pings and 99 were at 10ms and 1 at 100ms, the yellow would be high at 100ms. Given that tbb pinging is 24/7 its more likely to get any kind of fluctuations on latency.

With that said tho on the vmng3000 I have noticed that anomaly in that the tbb graph jumps up and down on the yellow but actual jitter doesnt change with it. Based on what I have read and what a few VM staff have told me the vmng300 has a smaller upload queue depth so gets more frequent slots causing lower jitter. In effect it has higher priority than other modems. On the varying max pings tho I have no plausible reason, just that it is something unique to the vmng300. The tbb graphs on every other VM modem I have used seemed accurate enough, eg. on the superhub I get a ping spike roughly every 4 to 5 pings on average.


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