Just Upgraded To 50MB Broadband As A VIP User
 

Hi guys,

Ive just upgraded my broadband to 50MB as a ViP user. The lady on the phone said it will cost just £5 a month more and that my v box gets changed for another V+ box. Engineer coming Monday.

I didn't realise that when upgrading your broadband as a VIP customer they give you another V+ in exchange for the V box...

Re: Just Upgraded To 50MB Broadband As A VIP User
 

A nice bonus yes?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes a very nice bonus, just hope it is correct :)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

You cynic - fancy doubting VM customer service. You haven't been reading posts on this forum, have you?

;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

And she took the £20 activation fee off aswell :)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Im a VIP member and got quoted £35.00 to upgrade my 20MB to 50MB

:erm:

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So wait let me understand this!

You paid £5 extra a month for an upgrade to 50 Meg plus to swap out your Normal V box for another V+ one!?!

Epic deal! Is this a one off?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

VIP is the V+ box, and the HD that goes with it.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes that is correct. I dont know if it was a one off or not, but the lady i spoke to was very friendly.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I am on 20mb and considering 50mb I have been quotes £20 and £55 to upgrade which is right

I thought we were all VIP customer where is the different and what am I

I have a V+ box already but understand they swap the modem to go to 50mb anyhow. I am having wireless issues despite having a "super N Router" my office down the hall gets 1 bar signal.....

Re: Just Upgraded To 50MB Broadband As A VIP User
 

If I cancel my account and put it in a different name at the same address would it be classed as a new customer? As I'm very tempted to go for the 50Mb if so, since I no longer get TV from Virgin and we are paying a stupid amount for XL phone and broadband.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

If you cancel yor account then no one at that property can sign up for 90 days, this was put in place to stop this kind of thing happening.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So even if you have just moved in to property with previous owners who have had virgin you have to wait 90 days?????

Re: Just Upgraded To 50MB Broadband As A VIP User
 

But that means VM are being proactive :LOL:

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I might cancel mine.Then put the account in my partners name

Re: Just Upgraded To 50MB Broadband As A VIP User
 

No that is different and they will check.;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Check what???

Re: Just Upgraded To 50MB Broadband As A VIP User
 

That is an old trick no longer allowed as they do check the address, something they never used to do in the old days.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

And checking the address is going to prove?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

The funny thing is I ask this because that's what a VM person actually told me to do on the phone when I was enquiring about a deal on the 50Mb broadband ;)

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I presume your partner will pass the credit check.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Had it installed today, i was at work when the chap came, my misses was in.

Everything ok but no free wireless router? Just the new modem.

Am i right in thinking i should have got a free wireless router with the installation aswell?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

The twitter team told me new router + new dongle when I moaned about the £35 + £20 they want for non-VIP upgrades. See part of their email in my "Decided not to upgrade" thread.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

have you already got a virgin router?

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Did you get a new installation today, if so it should come with a free router and you will need to them for one to be sent out.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

I have my own wireless router, NOT a virgin media one.. My router is an old D Link router which only gives me a download speed of 5MB, when im surfing wireless...

Yes Masque had 50mb installed today, was on 20mb..

Re: Just Upgraded To 50MB Broadband As A VIP User
 

You should've got a new router and dongle.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

So do i just call up CS tomorrow and say he didnt leave me the router?

Thanks for the help guys.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Yes ring them up and don't forget to mention the wirless dongle either.

"Wireless "N" Router

The nippy wireless 'N' router gives you all the same great benefits as our Virgin Media Hub, like blazing fast data transfers, fantastic range and the latest wireless encryption technology.

You'll get a super-advanced modem too.

New and existing customers: Free when you add or upgrade to Broadband XXL (includes a free USB adapter)"

Wireless "N" Adapter
If your computer doesn't have a built-in wireless "N" adapter, you'll need this adapter to get all the benefits of your wireless "N" router. Suitable for desktops and laptops.

New and existing customers: £30 with Broadband L or XL, free with Broadband XXL

http://allyours.virginmedia.com/html.../wireless.html

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Just rang customer services and told them that the engineer didn't give me the router and he said that he will put a claim in or something and that an engineer will bring it round within 7 days? Does that sound about right? Also I was told the Sky Premium HD channels are NOT free on VIP50??

Re: Just Upgraded To 50MB Broadband As A VIP User
 

They should have just sent one out by courier as I will be surprised if a engineer delivers it.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

It has happened in the past, 6mths ago my dongle gave up and I was mistakenly sent a replacement router instead, An engieer called to do a swap a few days later.

Good service IMO

Re: Just Upgraded To 50MB Broadband As A VIP User
 

That is quite rare as engineers tend not to deliver equipment.

Re: Just Upgraded To 50MB Broadband As A VIP User
 

Admitedly but it can happen.