Why I regret joining virgin media
 

HI, I keep seeing this at the top of my screen and its bugging me so heres my first post :erm:...

Hello speedfreak and welcome back. Your account is now successfully verified, but our records indicate that you have never posted a message on our site before. Why not make your first post today by saying hello to our community in the New Member Introductions thread? Alternatively, if you have an urgent post to make, then please navigate into the relevant forum and click on the New Thread button.

full thread is here http://community.virginmedia.com/t5/...elp/td-p/23246 and I'd like to say a huge thanks to Seph for all his help and advice over there.

I'll try and keep it short so as not to bore you all :D

Install in Jan, guys that ran the new cable to the house were excellent,explained everything and did a top job, couldnt be happier, I even tipped them. 50meg installers (2 young lads) however trod mud in and left with me getting 1meg down on my laptop, said their job of connecting me was done and Id have to ring to report a fault. Welcome to Virgin :shocked:
Fed up of my problems I joined the VM forum which at first I thought would be great till I realised its no good whatsoever for getting help from VM. Thank god Seph was there to help.

Joined the newsgroup, posted my probs. At that time I had..

T3 Timeouts 22 0 0 0
T4 Timeouts 0 0 0 0

Power Level
(dBmV) 2.29 2.17 2.28 2.33
RxMER
(dB) 36.39 36.39 36.39 36.84
Correctable
Codewords 458319742 748513264 752623067 583404626
Uncorrectable
Codewords 275 267 271 252

Found a guy on the VM newsgroup on the same UBR as me and found that withinh a few days we both had 2 t4 timeouts at the same time.
They then said I had a fault relating to errors down to the modem (codewords). Sent a tech and he changed the cat5 cable from my modem to the router :o: . Still a fault. Another tech was sent, he moved my cable at the cab to give me (dropped the power)
T3 Timeouts 45 0 0 0
T4 Timeouts 0 0 0 0
Power Level
(dBmV) -1.36 -1.54 -1.26 -1.17
RxMER
(dB) 36.17 35.97 35.97 36.39
Correctable
Codewords 1263732466 2029696904 2042127919 1597329470
Uncorrectable
Codewords 295 253 263 255

Was told on the newsgroup they closed my ticket and networks couldnt see a fault. Though they did mention my UBR and a possible motorola issue (well known apparently)

Kept on at them at sephs advice and got this
Hi Speedfreak,

After checking your connection it does appear that we have an issue on the
UBR. This is due to the rising number of uncorrectable FEC errors. I have
raised this to networks and we will get it resolved as soon as possible.

Then they said I didnt have a fault.

Had this...
Power Level
(dBmV) 2.79 2.64 2.92 3.12
RxMER
(dB) 36.39 36.17 36.17 36.84
Correctable
Codewords 3440670308 1290009435 1440908821 289499778
Uncorrectable
Codewords 13511 32366 46496 17679

The tech rang 2nd line whilst at my house with the above stats and they told him I didnt have a fault, credit to the guys on the newsgroup they said they would have a word with the 2nd line guy that had said there wasnt a fault.

Went round in circles, promised a principle tech visit. Didnt get one but got a really helpful tech. He managed to get the fault refered up via networks to "headend". Was promised that they would be in touch and would let me know what was happening. That was monday, still no news.

On top of that, I should have had 2 months all services free, just pay £14 line rental. First bill.....£120!! Got in touch on 10th Feb and they said a manager would credit my account with £99. Today I got disconnected. They hadnt done it. They sorted it out this morning but now my connection seems even worse and my V+ box keeps pausing and stuttering and has rebooted itself 3 times today.

Problems are slow browsing, online gaming can be impossible at times, V+ box now got a mind of its own, no good with the live eastenders special coming up. just who killed archie? I probably wont find out :D speeds from 1meg upto 50 intermittently and whats worse is that nobody whatsoever has taken ownership of my problem at VM, nothing at all has gone right, not one thing and Im left in limbo. Rang support tonight and the guy told me Im better dealing with the newsgroup guys. Im at a point Im going to stop being all nice on the phone and demand something be done but I get the feeling nobody would give two hoots.

I wanted to be really positive about virgin as people had warned me away from them, now I look a fool for not listening. :td:


Im not always this miserable, infact I NEVER complain. VM have done this to me. Hi everybody, if you are still reading at this point, thanks :Peaceman: :p::D Ive not just posted to moan, it looks like a good forum so I think I'll stick around

oh and this was a brief summary believe it or not lol, for the full story and stats click the link up top if you are interested


Fri, 19 Feb 2010 01:10:32 GMT

Test 1: 2048K took 1864 ms = 1098.7 KB/sec, approx 8790 Kbps, 8.58 Mbps
Test 2: 2048K took 1516 ms = 1350.9 KB/sec, approx 10807 Kbps, 10.55 Mbps
Test 3: 2048K took 1307 ms = 1566.9 KB/sec, approx 12535 Kbps, 12.24 Mbps
Test 4: 4096K took 2637 ms = 1553.3 KB/sec, approx 12426 Kbps, 12.13 Mbps

Overall Average Speed = approx 11140 Kbps, 10.88 Mbps


Im on the preston UBR

Re: Why I regret joining virgin media
 

Hi. Welcome to the forum. Not sure if they monitor the official forum, but in case thy don't, I can refer your case to our contacts within VM.


If you want me to, just send me your real name, postal address, account number and a contact phone number.

Re: Why I regret joining virgin media
 

Hi,

Which Preston UBR are you on?

I have had similar problems on and off, lots of T3 timeouts etc. I'm in the PR2 area of Preston, UBR14

Also, when I reboot the modem it can take upto 24 hours to reconnect, it just cycles over and over incrementing the T4 timeouts..

Bri

Re: Why I regret joining virgin media
 

Hi mate Im on....cpc4-pres14-2-0-custxx.pres.cable.virginmedia.com

so the same as you I think and like I said there was another guy on the same UBR on the newsgroups getting the same T4 drops as me at the same time and we have the same problem with rapidly increasing codeword errors.


Stuart, very nice of you, that would be great I will PM you my details now. It wouldnt have been half as bad if one person from VM stepped up and said i wil deal with your problem and give you feedback, instead Im left in limbo.

2nd line have now said they are sending a tech out, that will be the 4th one but they just say theres nothing they can do :erm:

Sorry my first post on here has to be a long moan

Re: Why I regret joining virgin media
 

Stuart, you're a legend mate, thanks again. A nice chap from VM rang me this afternoon and promised to take ownership of my issues. Hes going to get back to me on monday.

I cant believe that Ive been posting about my problems for weeks on VM's forum, over 8 pages with no feedback whatsoever from anyone at VM on there, yet I post here and the same day someone high up at VM phones me. Things are looking up, think its time for a beer :D:D:D

Re: Why I regret joining virgin media
 

I think that says a lot about this forum.;)

Re: Why I regret joining virgin media
 

Also say's a lot about VM's help forum.

Speedfreak I think you owe Stuart a drink as well!

Re: Why I regret joining virgin media
 

Thats what I thought :erm:



More than one, more like several pints but as Im not some strange internet stalker type I doubt I'll ever meet him to repay the favour! :D

See VM, my fault isnt even fixed but Im so much happier now that I know someone is willing to come forward from VM and be a point of contact and deal with things.

Re: Why I regret joining virgin media
 

Hello again :) VM are still looking into this and trying to find the fault, in the meantime can anyone kindly tell me are these pathpings ok or do they indicate anything? Are they anything to worry about? Thanks

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 15ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 22ms 2/ 100 = 2% 2/ 100 = 2% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 14ms 1/ 100 = 1% 1/ 100 = 1% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 26ms 0/ 100 = 0% 0/ 100 = 0% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
1/ 100 = 1% |
5 25ms 1/ 100 = 1% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 24ms 2/ 100 = 2% 1/ 100 = 1% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 99/ 100 = 99% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 29ms 1/ 100 = 1% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 23ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
0/ 100 = 0% |
1 18ms 3/ 100 = 3% 3/ 100 = 3% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
0/ 100 = 0% |
2 18ms 3/ 100 = 3% 3/ 100 = 3% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 17ms 0/ 100 = 0% 0/ 100 = 0% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 23ms 2/ 100 = 2% 2/ 100 = 2% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 22ms 3/ 100 = 3% 3/ 100 = 3% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
0/ 100 = 0% |
6 25ms 2/ 100 = 2% 2/ 100 = 2% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 100/ 100 =100% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 31ms 0/ 100 = 0% 0/ 100 = 0% 212.58.238.129
1/ 100 = 1% |
9 28ms 1/ 100 = 1% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

edit. heres another


C:\Windows\system32>pathping bbc.co.uk

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
0 ste-PC [192.168.0.101]
1 cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]
2 osr01pres-ge329.network.virginmedia.net [80.0.161.37]
3 pres-core-1a-ge-010-0.network.virginmedia.net [80.0.160.69]
4 leed-bb-1a-xe-603-0.network.virginmedia.net [213.105.175.173]
5 nth-bb-b-as2-0.network.virginmedia.net [62.253.185.101]
6 tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2]
7 pos6-1.rt0.thdo.bbc.co.uk [212.58.239.237]
8 212.58.238.129
9 virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Computing statistics for 225 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 ste-PC [192.168.0.101]
9/ 100 = 9% |
1 37ms 9/ 100 = 9% 0/ 100 = 0% cpc4-pres14-2-0-gw.pres.cable.virg
inmedia.com [62.30.137.1]
1/ 100 = 1% |
2 32ms 11/ 100 = 11% 1/ 100 = 1% osr01pres-ge329.network.virginmedi
a.net [80.0.161.37]
0/ 100 = 0% |
3 25ms 13/ 100 = 13% 3/ 100 = 3% pres-core-1a-ge-010-0.network.virg
inmedia.net [80.0.160.69]
0/ 100 = 0% |
4 41ms 11/ 100 = 11% 1/ 100 = 1% leed-bb-1a-xe-603-0.network.virgin
media.net [213.105.175.173]
0/ 100 = 0% |
5 27ms 10/ 100 = 10% 0/ 100 = 0% nth-bb-b-as2-0.network.virginmedia
.net [62.253.185.101]
1/ 100 = 1% |
6 37ms 11/ 100 = 11% 0/ 100 = 0% tele-ic-1-as0-0.network.virginmedi
a.net [62.253.184.2]
0/ 100 = 0% |
7 --- 100/ 100 =100% 89/ 100 = 89% pos6-1.rt0.thdo.bbc.co.uk [212.58.
239.237]
0/ 100 = 0% |
8 46ms 11/ 100 = 11% 0/ 100 = 0% 212.58.238.129
0/ 100 = 0% |
9 37ms 11/ 100 = 11% 0/ 100 = 0% virtual-vip.thdo.bbc.co.uk [212.58
.224.138]

Trace complete.

C:\Windows\system32>

Re: Why I regret joining virgin media
 

I take it from the silence that they are ok :D:D :p:

Just to log whats happening on here so that the contact at VM can see it and incase networks come back and say I dont have a fault. I got up this morning to no internet for the second day in a row, tick light on CM flashing, all other lights were on. I logged into the modem and had this..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

I powercycled the CM and still no internet access, had to just leave it to do its thing, now back on. Only had downstream figures on ds1, nothing on 2,3,4. The DHCP is a new fault, dont normally have that issue, whatever it is

Oh and Im still getting random reboots on the V+ box

Re: Why I regret joining virgin media
 

The Pathpings were OK, bar the last. But if the TV is resetting, there's a line problem. Possibly in your house. Have we been down that route?

Re: Why I regret joining virgin media
 

Thanks for the reply seph, was wondering if everyone had me on "ignore" :(

When you say "been down that route", the only time we have discussed a potential problem inside was when you told me to move my equipment away from sources of interference, which I did a month ago but still got the problems. The TV isnt really bad, reboots once or twice a day though not every day, but does sometimes pause and cut in and out. Nothing has been changed here by a tech like the splitter or the connector block where the cable comes through to the inside wall, Id be seriously gutted if it was something as simple as that after all this but with 2nd line mentioning some FEC errors on my UBR I dont think its anything like that and Im not knowledgeable enough to know if that would even cause this problem :p:

Theres more to life than broadband so Ive remained calm and polite with VM, no point shouting at them I suppose and Im happier now I have someone at the ceo's office looking into it but I cant stay with VM if this is how it will always be, too much grief off the girlfriend over no internet (rings me at work to moan it isnt working lol) and it ruins my online gaming. Im not a heavy downloader, I just wanted an uncapped stable line with low pings

I mentioned the v+ as I think they are seperate but share some of the same frequencies? also with that cutting off and a BB fault I was wondering if it was a fault with my line from the cab but I dont have a clue, wish I knew as much as you did :D

Just had a thought though, when the techs come they quickly use a test modem to run a speed test but they dont check the CM stats to see if I still have the codeword problem with a different modem, do you think that would be worth mentioning? As soon as I plug mine in I have over 100000 on each channel and over 200 uncorrectables

Thanks

Re: Why I regret joining virgin media
 

Yes - the codewords, particularly uncorrectable, lie at the core of poor performance where they are growing from one day to the next.

The causes can only usually be found by Network Engineers unless it's a faulty modem.

The TV is in a common path with the broadband but on a different frequency. The V+ box glitching is evidence of something happening on the circuit in the common path. That's the line from your cabinet.

Any joy with someone at VM taking ownership? Real ownership, I mean.

Re: Why I regret joining virgin media
 

Yes mate someone in the ceo's office has been trying to track down some of the names of the guys that have replied to me on the newsgroup, hes getting back to me tomorrow. Just thought I'd post here for advice so Id have some more feedback to give him as Im worried they will come back and say no fault again. 2nd line emailed my local service manager and network manager last friday and were expectig a reply on monday but still no replies back from them, they have sent some chasers but still nothing, maybe they are all on holiday, who knows :D

I'll mention the modem to him when we next speak, IF it was a fault with my line to the cab or a modem fault would that explain why networks cant find a fault? I doubt its the modem as when they changed it to run a quick speedtest they only got 1meg down, 3meg tops but like i say they didnt check the codewords. To be honest the techs dont seem to know much about codewords, he even said he'd be checking his when he got home as we are on the same UBR

Re: Why I regret joining virgin media
 

Well I may aswell forget about potential issues with my equipment, theres a guy on the same UBR as me (in preston, mentioned him earlier) and look at our logs


mine..

Thu Feb 25 08:14:33 2010 Thu Feb 25 08:14:33 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:14:39 2010 Thu Feb 25 08:14:39 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Thu Feb 25 08:16:49 2010 Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

Time Not Established Thu Feb 25 11:00:40 2010 Critical (3) No Ranging Response received - T3 time-out;;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;



and his


Thu Feb 25 08:14:16 2010 Thu Feb 25 08:14:16 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:29 2010 Thu Feb 25 08:16:29 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:16:34 2010 Thu Feb 25 08:16:34 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:18:43 2010 Thu Feb 25 08:29:42 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:29:46 2010 Thu Feb 25 08:29:46 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:31:54 2010 Thu Feb 25 08:45:02 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:45:07 2010 Thu Feb 25 08:45:07 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 08:47:14 2010 Thu Feb 25 09:09:05 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:14 2010 Thu Feb 25 09:11:14 2010 Critical (3) SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:17 2010 Thu Feb 25 09:11:17 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:11:25 2010 Thu Feb 25 09:14:55 2010 Warning (5) MDD message timeout;CM-MAC=;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:15:08 2010 Thu Feb 25 09:15:08 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 09:17:16 2010 Thu Feb 25 09:19:24 2010 Critical (3) DHCP FAILED - Discover sent, no offer received;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

more than coincidence i think. Only thing thats throwing me are the issues i also have with the v+ box :confused:

Re: Why I regret joining virgin media
 

That's the point. You may have more than one problem viz. the V+ box. The two modem logs mean a common mode event occurred, I presume at your UBR or at a concentrating MUX in the street if your friend is nearby.

Re: Why I regret joining virgin media
 

hes not my "friend" though he seems a nice chap, who knows our relationship might blossom lol , its just someone i stumbled across when i was looking at the newsgroups. hes pr2 i think, im pr7, we arent nearby but are on the same ubr and thats at least 3 t4 timeouts we have shared . I think i might have 2 issues like you say as my v+ issues only started after they wrongfully disconnected me.

The guy at VM didnt ring as promised though he may have tried ringing the mob number on my account and not the one cf provided him with so I'll chase him tomorrow, he said hes working on saturday. 2nd line are still chasing networks, one of the techs said the trouble with networks is they finish at 5pm and if they dont see a fault inday they just close the ticket. very reassuring lol networks were apparently last seen riding shergar across lord lucans back garden :p: been over a week and no response from them

Re: Why I regret joining virgin media
 

Hi Speedfreak, remember me? ;)
For those who have not been following the post on the VM forum, I'm the "other guy".

I do believe Seph is spot on about having multiple issues. On one hand we are sharing the same dropouts on several occasions indicating an area event.
We share to some extent the same severity of codeword issues - again, potentially attributable to the UBR issue - and possibly related to the above mentioned dropouts.

On the other hand you are experiencing far more severe speed issues, V box issues (although mine isnt a v+ since I cannot yet justify the price), and several additional timeouts which I did not experience.

Looks like this needs to be flanked from both sides!

Re: Why I regret joining virgin media
 

Hmmm.:notme:

Re: Why I regret joining virgin media
 

Hello!

Fellow 50Mb-er here in Preston (PR2 area), UBR 14 (cpc1-pres14-2-0-cust***.pres.cable.virginmedia.com)

Here's my T3's and log since Thursday (last time I cleared it down):

T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 27 0 0 0
T4 Timeouts 1 0 0 0

Power Level
(dBmV) -1.68 -2.01 -2.26 -2.38
RxMER
(dB) 36.17 35.97 36.17 36.61
Correctable
Codewords 1199914841 2000987877 1990644762 1475875394
Uncorrectable
Codewords 276 264 283 275

Thu Feb 25 16:34:13 2010 Thu Feb 25 16:35:05 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:35:05 2010 Thu Feb 25 16:35:05 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:43:30 2010 Thu Feb 25 16:43:30 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:45:32 2010 Thu Feb 25 16:45:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 16:49:37 2010 Thu Feb 25 16:52:32 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 21:42:10 2010 Thu Feb 25 22:35:28 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Thu Feb 25 22:45:27 2010 Thu Feb 25 22:45:27 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 00:59:12 2010 Fri Feb 26 01:36:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:26:16 2010 Fri Feb 26 13:27:12 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:27:20 2010 Fri Feb 26 13:27:20 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:27:24 2010 Fri Feb 26 13:27:45 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:28:56 2010 Fri Feb 26 13:28:56 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:29:18 2010 Fri Feb 26 13:29:18 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:30:21 2010 Fri Feb 26 13:30:21 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 13:30:31 2010 Fri Feb 26 15:00:25 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:05:57 2010 Fri Feb 26 15:05:57 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:07:31 2010 Fri Feb 26 15:07:31 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Fri Feb 26 15:07:31 2010 Sat Feb 27 08:58:36 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 08:58:38 2010 Sat Feb 27 08:59:30 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:14 2010 Sat Feb 27 09:00:19 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:21 2010 Sat Feb 27 09:00:21 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:25 2010 Sat Feb 27 09:00:36 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:00:41 2010 Sat Feb 27 09:02:37 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:03:43 2010 Sat Feb 27 09:03:45 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:04:04 2010 Sat Feb 27 09:09:11 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:09:22 2010 Sat Feb 27 09:09:22 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
Sat Feb 27 09:09:26 2010 Sat Feb 27 09:09:26 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;

Hope that helps anyone in identifying any common themes....?

Bri

Re: Why I regret joining virgin media
 

My events for the 27th match yours - begining with:
Sat Feb 27 08:58:34 2010 Sat Feb 27 08:58:34 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=x;CMTS-MAC=x;CM-QOS=1.1;CM-VER=3.0;

Current codewords:
Correctable
Codewords 1622203695 2694956187 2687508951 1990312036

Uncorrectable
Codewords 416 434 1173 1145

(these reset a couple of days ago for some reason.. not sure why)

Also on the same UBR as you.

Re: Why I regret joining virgin media
 

Ive been chuckling about the way you quoted me all day :D :erm:

Im still no further, newsgroup guys are still chasing networks (no reply from networks in over a week) and VM contact is trying to find newsgroup guys to find whats happening with networks :D Are there any VM network guys on here? Ask your managers to read their emails lol

Re: Why I regret joining virgin media
 

Still no answers from VM and now Ive discovered I cant stream iplayer HD, never tried before. It keeps stuttering then I get a message saying insufficient bandwidth, 3.5mbps required. Seriously, if anyone reading this is planning on getting 50meg, I wouldnt bother. Reported all this at the end of January and still no answers :(:(:(

2nd line have been waiting nearly 2 weeks for a reply from networks, Im going grey with it all :td:

One thing i have noticed is that the more i use my connection, the more t3 timeouts I get

Re: Why I regret joining virgin media
 

It may be worth getting back on to the CEO's people (via email so you have a record) and cancelling and requesting you be reimbursed for the charges you have paid as they have been given ample opportunity to solve the problem but have been unable to do so.

Excuses like CEO's rep is trying to find out who in 2nd line is dealing with it and networks etc just do not wash.

Re: Why I regret joining virgin media
 

well i read i have to wait 8 weeks until i contact otelo so i think theres 2 weeks to go, disappointed though, i just dont need all this :( playing on the ps3 earlier and i heard "oh no laggy ste is the host", my ps3 profile now says "I hate VM 50Mb". I was with TalkTalK LLU before, 16meg+ sync speed but poor peak time throughput due to a congested exchange but it was still better than this, if it wasnt for the fact I despise the clown of a forum manager on TT's forum Id still be with them. For roughly the same price I had the full sky package (sports and movies), 16meg BB and a phoneline with TT

Day off work tomorrow so I shall be chasing it up,

replies on the newsgroup are now just like this..

>> Hi speedfreak,
>>
>> I am waiting to hear back from a network engineer today regarding
>> this issue. I will post again once I have spoken to them.
>>
>>
>> --
>>
>> Kind Regards
>>
>> Virgin Media Technical Support

Then the next day

Hi speedfreak,

We are still awaiting information from our support teams on the issue you
are having. Once received we will let you know.

Once again sorry for the inconvienience.


--
Kind Regards

VirginMedia Technical Support

Then today, nothing. No news whatsoever. :td: Been replies like this everyday for well over a week, I have no idea if they are even looking into it and running tests because Ive had no feedback. Just people chasing other people :confused: The contact at VM has been off for a few days and nobody else from VM has contacted me. Add to that my bill is still wrong (again) and I will no doubt get disconnected (again) before that gets sorted (again).

Id kill for a constant and reliable 8Mb at this moment in time. Ive been extremely patient and laidback about it all but enoughs enough :td:

Re: Why I regret joining virgin media
 

Heard from the CEO guy and things are now moving, hes now dealing with networks and a few other people directly to push things forward, happy days :D He even sorted out my bill for me :angel:

Re: Why I regret joining virgin media
 

well just had networks round, he tested everything. Id had several t3 timeouts just before he came,all through the day but he said he hadnt seen anything when testing at the cab. He cant find any fault, told me t3 timeouts are normal and wont affect anything and that t4 timeouts can be expected. Tried a test modem and the correctables still rapidly climb but no one at VM seems bothered about them. Has anyone got any advice? :(

As soon as the modem is plugged in i have this many codeword errors and they continually rise, rapidly. Surely this must be an indication of a fault

Power Level
(dBmV) 2.42 2.26 2.45 2.64
RxMER
(dB) 36.39 36.17 36.39 36.84
Correctable
Codewords 10016975 16114857 16095260 12784823
Uncorrectable
Codewords 287 935 275 274


Since 5pm when he left

Power Level
(dBmV) 40.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0

Re: Why I regret joining virgin media
 

I suppose you could:

1/
Copy your current event log to a safe place

2/
Clear it & get your modem stats + event log

3/
Do the downloads from the VM site and note the MBYTES/sec aggregate
Please also note the total number of bytes downloaded in the exercise. Very important.

4/
Get your modem stats + event log

This will tell us at a crude level what's going on during downloads. It depends what we see in the event log as to whether or not you have something to take back to the CEO's office in the face of the engineer's remarks.

We'll also calculate the % of data that is correctably corrupted. Anything above 3% corrupted packets is considered unacceptable in the network world. That would be something else to impress on the suit that's dealing with you.

Re: Why I regret joining virgin media
 

Thanks Seph, Im hoping I wont have to go to all that trouble yet. We have had some progress. Networks have found and fixed an issue! They have said that they have found a fault on one of my neighbours drop cables which was causing noise spikes on the upstream which could also affect others on the same BSR. I cant remember the exact details but it was something along the lines of 3.5MHz and they have filtered out the noise. Its still very early days but from yesterday I havent had a single T3 timeout :D :D

Had a manager and a tech round yesterday but they had trouble with my laptop so they are coming back with their own laptop to run some speedtests, only thing is my codewords are still climbing like they were before and speedtests on my ps3 are always between 2Mb and 20Mb wired, its always up and down. I will have to see what they say when they run tests from their laptop.

Re: Why I regret joining virgin media
 

what server are you using on speedtest.net on your PS3, just out of interest.

Ive noticed recently when using the PS3 to check speed from the above site, it no longer finds all the servers and just shows a couple in the UK.

Previously I used london which seemed to give good results, but its no longer visible.

Coupled to this the speed is now displayed in Kbps not Mbps, with some of the wording in German :confused:

Re: Why I regret joining virgin media
 

Glad you put that because mine has done the same! Amsterdam seems to give me the best results and with a ping of 30. Up until a couple of weeks ago I always used London, but my speeds have always been all over.

Theres also a speed test on the ps menu when you run a network test but I dont know how reliable that is, I tend to get 3Mbps one minute and 11 the next but I never get a decent result.


Only had 2 T3's today so things are definetely improving :)

Re: Why I regret joining virgin media
 

Woah thanks for that!
Amsterdam gives a perfect result. Actually more than perfect.
Had 23 Down, but the normal rate of 0.70 Up.
On a 20MB connection.

https://www.cableforum.co.uk/images/...2010/03/56.png

Compared to 10-12 Down on the speed tests located in the UK

Re: Why I regret joining virgin media
 

From what I have experienced in my tech support job the PS3 speedtest is very unreliable, it can give a high rating one minute followed by a low one soon after. My guess is their own speedtest servers are very congested.

Re: Why I regret joining virgin media
 

I wouldnt mind just one high reading ! :D

Had this today, got no idea what it means, anyone know what this means B-INIT-RNG Failure - Retries exceeded? Had to powercycle the CM to get a connection

Wed Mar 10 23:53:43 2010 Fri Mar 12 13:38:14 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Ranging Request Retries exausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:38:23 2010 Fri Mar 12 13:40:10 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:40:19 2010 Fri Mar 12 13:40:19 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:40:29 2010 Fri Mar 12 13:42:02 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:42:03 2010 Fri Mar 12 13:42:03 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:42:04 2010 Fri Mar 12 13:43:44 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:43:52 2010 Fri Mar 12 13:43:52 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:43:55 2010 Fri Mar 12 13:45:33 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:45:40 2010 Fri Mar 12 13:45:40 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:45:41 2010 Fri Mar 12 13:47:10 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:20 2010 Fri Mar 12 13:47:20 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:26 2010 Fri Mar 12 13:47:32 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Fri Mar 12 13:47:32 2010 Fri Mar 12 13:47:32 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;CM-MAC=xxxxx;CMTS-MAC=xxxxx;CM-VER=3.0;

Anyone else around Preston have the same today?

Re: Why I regret joining virgin media
 

Not me, I had one key error thats it.

Re: Why I regret joining virgin media
 

cheers for the quick reply :)

Just my lousy connection then :( I think Ive found a solution though, I could always move house :D

Re: Why I regret joining virgin media
 

sorry if I'm boring you all with constant updates but I have to log my evidence somewhere and they were about to close my fault down as now ok, but after the dropout yesterday I've got up this morning to no internet again and another T4 dropout, there must be something wrong :(

Needed another powercycle of the modem to get a connection back


Sat Mar 13 01:37:54 2010 Sat Mar 13 01:37:54 2010 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=xxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Mar 13 01:38:09 2010 Sat Mar 13 01:38:09 2010 Critical (3) No Ranging Response received - T3 time-out;CM-MAC=xxxxxxCMTS-MAC=xxxxx;CM-QOS=1.1;CM-VER=3.0;

Sat Mar 13 01:38:11 2010 Sat Mar 13 01:48:29 2010 Warning (5) TEK Invalid - Invalid Key Sequence Number;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

Re: Why I regret joining virgin media
 

Middle of the night stuff that happens just once could be maintenance work in your area.

It's a problem if you get loads of T3s and consequent T4s over a steasy normal period, IMO.

Re: Why I regret joining virgin media
 

Thanks Seph, but what do you make of this in the middle of the day

Fri Mar 12 13:38:16 2010 Fri Mar 12 13:38:16 2010 Critical (3) Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=xxxxxx;CMTS-MAC=xxxxxx;CM-QOS=1.1;CM-VER=3.0;

and the subsequent

Fri Mar 12 13:40:19 2010 Fri Mar 12 13:40:19 2010 Warning (5) B-INIT-RNG Failure - Retries exceeded;

Any idea what B-INIT-RNG failure means? Ive had a google but couldnt find much info

Also, what would you class as "loads" of T3's?

Re: Why I regret joining virgin media
 

Dear Diary :D :erm:

After losing connection friday and saturday, I lost connection again on Monday only this time powercycling the CM wouldnt resolve it. I rang the guy at VM and he could see noise on the line again, powercycled whilst on the phone to him, still no connection, I think he said he could see other drops in my area. I left it till after work, tried again and it worked. I thought Id only had those 3 drops but he could see Id had 6 which probably explains why I was randomly booted from an online game over the weekend. Just glad the guy this forum put me in touch with listens to what I have to say rather than just saying i have no fault, he seems as determined as I am to get it resolved. :clap:

Now they are monitoring my line again but it could be hard to track down the source. Im hoping I get more drops whilst they are monitoring it or this thread could go on forever :wavey:

Re: Why I regret joining virgin media
 

B-INIT-RNG is a bonded channel ranging request. You'll get lots of stuff on ranging requests on Google! The CM transmits this request to the CMTS which, if received, replies with a ranging response (RNG-RSP).

T3 requests in the absence of ppor SNR or high downstream power usually indicates an upstream problem with is consistent with the CMTS failure to see a b-INIT-RNG (or anything else for that matter).

Lots of T3s? a whole string of them in a short space of time, repeated several times within a few hours.

Hope that answers your questions.

Re: Why I regret joining virgin media
 

Thanks AGAIN lol I told you you should work for VM :D

looks like I need to google harder :p: I told the guy at VM that you had said right at the beginning that my problem looks like noise ingress on the line (with the codewords) and from what they've said, it looks like you were right from the start, give yourself a pat on the back ;)

I'll try and give you a break from the questions for a while, hopefully my next post will be with an update of them fixing it

Re: Why I regret joining virgin media
 

speedfreak tried to nominate Sephiroth in the Most Helpful Post Nomination thread for the help he gave in this thread.

However it is my decision to award Sephiroth this award instead.

http://incognitas.ghotihosted.com/BigSpecial.jpg

Very well done.:clap::clap::clap::clap::clap::clap::clap:

Re: Why I regret joining virgin media
 

Ooooooooooo Seph
It'll be a blue Peter badge next:D:D:D:D:D:D:D:D:D:D:D

Always found Seph to be most helpful and knowledgable.

Re: Why I regret joining virgin media
 

What's going on?

I go out for the day to meet my son who's just spent a month in the USA (playing poker in Vegas for the last 3 days - winning ! OMG!), I get back, make him a chicken sandwich like he never got in the USA (they don't understand bread, mayo, chicken, spring onions & salt) - and then this.

Wow.

Re: Why I regret joining virgin media
 

Stop winging and bask in the glory-it won't last!!!

Re: Why I regret joining virgin media
 

Enjoy it.not a lot of these get awarded.:)

Re: Why I regret joining virgin media
 

Excellent! thanks Maggy, I dont feel as guilty now for pestering Seph with questions every few days for over a month. First over on VM forum then I stalked him over here, poor bloke :D :angel:


Just an update, after my last post I had another couple of T4's and they could see noise on the line again. Ive been told that the lines now been recommissioned from the cab back up to headend and that the noise is now no more :D Not lost connection for 12days now so things are definitely looking rosy.

Still got the codewords climbing but I may not need to worry about those, just need to use another laptop to check my speeds to double check they arent affected. Looks like they have gotten to the bottom of it now :clap:

Re: Why I regret joining virgin media
 

Another update :D

The CEO guy chased up my codewords constantly climbing (hes like a dog with a bone,not for giving up :) ) and it turns out i do have a further fault which would cause my ongoing issues. I cant remember all the jargon but apparently I was originally on a CMTS that had constant FEC errors so I was moved off that one to another CMTS. Whenever they were checking my CMTS (the new one) for errors it was fine but it turns out Im still somehow routed through the CMTS thats got the FEC error problem. That probably explains why I still l have issues with the constantly climbing codewords and maybe explains why 2nd line on the newsgroups could originally see FEC errors but then couldnt and couldnt see any fault with my line.

They are carrying out some work on my cab and elsewhere to fix things and hopefully this will be done on 12th April. Big thumbs up to the guy in the CEO's office for not giving up with this one as its been a tricky one to get sorted. Without his help I doubt it would ever have got resolved :clap: I have a good feeling about this latest fault, it would explain everything thats been happening. Even better I might not have to leave VM, I love the on demand TV/Music :D

Re: Why I regret joining virgin media
 

Glad to see your problem will be fixed :)
Hope all is well

Re: Why I regret joining virgin media
 

Good to hear it's been resolved... there are some good people in the CEO's office.

Re: Why I regret joining virgin media
 

Thanks matey, only thing is if it does get fixed I'll have nothing to blame my poor kill to death ratio on on BFBC2 :erm: :D



Digi, yep everyones great, even the ones that answer the phones that aren't dealing directly with me!

Re: Why I regret joining virgin media
 

A traceroute will tell you what CMTS you're on. If you kept any records, you could see how you've been moved.

Re: Why I regret joining virgin media
 

I've not unless I posted traceroute results on VM's forum when it all started, I'll have a search later. One interesting thing is Ive just found this over there "Well, I had an engineer out very recently who admitted that there was a national reload on the Motorola kit that is due to take place on April 12th at 2am."

Which coincides with the date Ive been told and that thread is about the motorola issues and Im on the motorola kit and after having a brief read through my thread over there and the advice you gave me at the beginning of feb, you were right all along about these codewords, hope you're wearing the medal from maggy round your neck with pride lol :D edit- ahhh I see from your avatar you are :D:D:D

Re: Why I regret joining virgin media
 

well the 12th has pretty much come and gone and its still the same, was looking forward to some proper gaming tonight but its not meant to be. As much as I appreciate the CEO guys help and hes a good bloke I must admit Im beginning to wonder if it will ever be sorted :( maybe Im being a little rash in posting so soon but after having my install on 24th jan and complaining pretty much straight away Im sure anyone could understand Im a little peeved. Who knows, maybe the network guys are working late.

Re: Why I regret joining virgin media
 

I know how you feel speedy, it can get you like that and even the most positive of people can get really disheartened with it all. I feel like I've turned into a right moaning old goat since joining vm.

Something I never used to be

On a more positive note at least having a broadband connection not fit for purpose has got me off my backside and stuck into the gardening :D

But keep ya pecker up and keep plugging away, youve come this far so you might as well see it through to the bitter end :D

Or at least give it a few more weeks and if no resolution is found then look elsewhere.

FYI
I asked to be downgraded from the 50 Meg to 10Meg tier yesterday to see if it made a difference,,,,,,,,, and it did,,,,,,,,,,,,

It was much worse believe it or not, and although speedtest's indicated a full 10 Meg down and 500 Kbps up, by 9:30 last night (the first time I'd had chance to use it), my connection wouldn't allow me and the wife to use the internet at the same time :shocked:.

I tried to sign into PSN whilst the wife was trying to get onto facebook and neither of us could get online, so I turned of my ps3 and immediately the wife logged onto facebook.

But as soon as I switched my PS3 back on, it would sign in but I could'nt play on line due to the massive lag every 3 seconds or so. Yet according to TS utilisation never went over 80% so go figure :confused:

So I returned back to the 50 meg tier this morning and I will have to wait and hope if the scheduled maintenance due by the end of the week will improve things.


Keep us posted on your progress matey poops :)

Re: Why I regret joining virgin media
 

I know that feeling! My above post was just me after a few cans getting a bit frustrated with it all, I know they are sorting it I was just pinning my hopes on the 12th so I can get myself on MW2 and kick ya ass! :p: when it didnt happen I over reacted :o:

The work was started on the 12th but the fault ticket is on 3 cabs, not just mine and apparently Ive been saved till last, Im told work should be started on it tomorrow so I'll hopefully be able to join you on MW2 over the weekend and laugh at your lag as you bounce round the screen :p:

pabs have you tried running pingplotter so you can show him how bad it is? Id run a pathping and it would seem ok but running pingplotter i could see it spiking to 1700ms pings :confused:

Everyday I run downstairs like a kid on christmas morning to check my router to see if the nasty codewords have gone and if they have been working away through the night to fix it :D

Re: Why I regret joining virgin media
 

Ive done similar things in the past, the first thing I did this morning was to check my logs, and since the scheduled maintenance yesterday there has been far fewer T3's and much fewer correctables. Ive been told to see how it goes over the weekend and then get back to the CEO guy on Monday.

Ive also noticed my config file has changed, so maybe there was some update...... who knows.

Has anyone else noticed their config file has changed ?

Re: Why I regret joining virgin media
 

download it from here http://www.pingplotter.com/ run it, top left hand box where it says address to trace i put www.bbc.co.uk hit trace at the bottom left and it will continually run pings and show the graph. Get your graph and email it to him if needed.

MW2, right you've got me riled, you've thrown down the gauntlet, slapped me in the face with your glove etc :D prepare yourself mr pabs :D I can see I will have to tear myself off bfbc2 at some point

Re: Why I regret joining virgin media
 

Thanks for the info on pingplotter speedfreak, I will have a dabble later this evening, once Ive finished devouring my own body weight in tikka massala and magners :D

Oh and consider the gauntlet well and truly accepted sir:D,

prepare to meet thy maker :erm:

Your going down succa :sniper:

---------- Post added at 18:34 ---------- Previous post was at 18:28 ----------

Sorry it took a while to post this, just had 15 T3,s in the last few minutes Doh!!!!!!!!!!!!

Re: Why I regret joining virgin media
 

we had a good few games there mate, shame I couldnt find my mic, not had much use for it on bf2 as no one seems to use them! You sure you are 38 because you sound far too normal and on my level for an "oldie" LOL Ive attached a copy of my pingplotter graph, heard you moaning about bad lag spikes throughout, I think you were the host, prob why your mate thought I had lightening quick reactions :D yet you still managed to knife me a few times, snipers only was fun though maybe I cheated using the semi auto :D

Still the same here, just hoping the work that was meant to be started on friday is just taking longer than expected, maybe they are making a good job of it :) Im on again tonight if you're knockin about

Re: Why I regret joining virgin media
 

Always a sign of a good ISP when someone else on a different ISP and on a configuration set for stability and throughput rather than latency, adding an extra 8ms to the ping time, can hit your default gateway before you can.

10 24 ms 25 ms 24 ms cpc4-pres14-2-0-gw.pres.cable.virginmedia.com [62.30.137.1]

Re: Why I regret joining virgin media
 

Ive not bought the book you suggested to seph, can you explain that as if you were talking to a 5 yr old? Please :p: Did you mean you hit my default gateway quicker than I can when you are on Be/O2? Ive spent weeks trying to tempt you into this thread and here you are :)

Re: Why I regret joining virgin media
 

I haven't bought the book either (yet). I hate it whenn Igni accuses me of not understanding how the network is built! (I know how I'd like it to have been built).

Re: Why I regret joining virgin media
 

I will be on shortly me old muck button, I,m actually 39 now but I am slightly retarded because mentally I still think I,m 18 :D, or at least thats what the wife thinks.

Ive ran a few pingplotter test throughout today, pinging every 2.5 seconds shows regular 500+ ms ping spikes, and at times up to 80% packet loss, I dont actually know how to post it like you have so maybe if your mic is working tonight you could talk me through it.

Last night at 2am I even tried pinging to www.virginmedia.com and was getting quite regular spikes over 500ms along most of the hops.

I dont understand all the info but from what I can interpret from this its vm,s network that's shot to crap and cant cope with anything ping sensitive.

A bloody shame really because potentially it could be awesome, and it wont be long before a lot of gamers move away from vm after reaching the end of their patience thresh hold.

I,m gonna speak to our guy over at the CEO's office on Monday, and see if he offer any light at the end of the tunnel, but realistically I see only one alternative.

Catch ya in a mo ho :D

Re: Why I regret joining virgin media
 

lol i feel like a 2yr old compared to your understanding of it all :D Igni knows his stuff but its hard for us simple folk to to understand, think yourself lucky you know what hes on about :)

pabs will catch you with a mic now

p.s not that goood my ass :D

Re: Why I regret joining virgin media
 

hi Speedy, below should be my ping plotter results

Re: Why I regret joining virgin media
 

Go buy it and it'll clear things up. I know how I'd have built it too, sadly such things as CapEx, OpEx and other commercial considerations have to come into things. I'm sure you've done large projects and had to compromise with the money men at some point. :)
---------- Post added at 22:28 ---------- Previous post was at 22:27 ----------

Twitchy! J-i-T-T-t-t-T-e-R :)

---------- Post added at 22:29 ---------- Previous post was at 22:28 ----------

That's exactly what I mean. I get to your default gateway via my O2 line faster than you do ;)

Re: Why I regret joining virgin media
 

And this was one of the better ones :(

Just had a few games with speedfreak with me hosting on a private match and it played ok for both of us really but as soon as I go in a game with lots of other players its crapier than a crap in crapsville

Re: Why I regret joining virgin media
 

And another just for giggles, if Ive done it correctly that is.

Thanks a million speedy for your time tonight its much appreciated :D

Not bad for an olde with a cruddy connection hay ;);)

Re: Why I regret joining virgin media
 

I can see Im going to have to play when Im a bit more sober, those last couple of games were awful :o: dont think I can blame it all on my BB line :D

Well I might be being a bit premature in posting an update as we havent had official word from networks but the work that was being done on my cab has been done and my line is still exactly the same. Codewords keep climbing constantly and gaming can be a pain with an unstable line, Ive been told its looking like its all to do with the much talked about "motorola issue" and I might be getting put on that fault ticket now.

I was told what work they have been doing to try and resolve it and a resolution shouldnt be that far away, for now I'll try and remain optimistic :D

Good luck with yours pabs

Re: Why I regret joining virgin media
 

Looking back (quickly) over the thread, you had TV problems. Are thos still there?

If you have both TV and BB issues, then more often that not (but clearly not always), the problem lies between your modem and the street cabinet. Something physical-ish. Has that ever been looked at by the techs handling your case?

Or has the TV issue gone away with the change of card at the CMTS?

Re: Why I regret joining virgin media
 

TV issues stopped a while ago after they did some work, either the noise interference caused by someone elses drop cable or after they recommissioned it all. On top of that I've only had 1 t4 in about 3 weeks now so the work they have done up to now has definitely had an effect, just not resolved it all

When I speak to them again tomorrow Im going to ask if they can go to my cab and see if the correctables are at the cab before my line. I mentioned this before to see if it would rule out the line from the cab but as they had ongoing faults to fix he said he would wait to see if the work cured it. Obviously it hasnt so maybe this would be something they will try.

There was apparently a recent software update for the motorola kit, my UBR has got the update but its had no effect on me

Re: Why I regret joining virgin media
 

Basically I've been told the same thing this morning speedy, not too impressed if that's the case due to the length this ticket has been open already, and still no resolution, real feedback or proper acceptance of the issue from vm etc.

But at least we have a choice, we either live in hopes that its going to get sorted eventually and just put up with it for now, or move on to pastures new.

I'm on the verge of throwing the towel in anyway, but will give it a couple more days for see if any real information is forth coming.

If it isnt then I will start the ball rolling as they say.

ps went home today at lunch and my sweet Mrs Pabs has bought me BFBC2 :D :angel:

Re: Why I regret joining virgin media
 

Well for now Im living in hope, hes getting back to me tomorrow with some more feedback, it was mentioned a resolution could be weeks away but looking how long its gone on for, who knows. Neither of us WANTS to move but if it carries on then like you say the only option is to switch ISP. I did mention to him I couldnt see you sticking around with how bad your line is.

No matter how good hes been with handling my case, if it is down to the moto issue then I cant see him being able to push things through any quicker looking at how long its gone on for. He sounded hopeful though.

Re: mrs pabs, she sounds like a keeper lol I can see why you got married :D

Re: Why I regret joining virgin media
 

[QUOTE=speedfreak;

Re: mrs pabs, she sounds like a keeper lol I can see why you got married :D[/QUOTE]

;)

In the long run its probably easier for her to stop me winging like a kid in a candy store wanting more :D

She's good like that

Re: Why I regret joining virgin media
 

well Ive been moved on to docsis 1 (10Mb) and will see how my line behaves tonight, catch you online if your about. I'll show you the ropes :D

The odd thing is that even though Ive been moved around the network, my codewords still climb as before, 15000 per channel per second. Any of you experts got an idea?

Re: Why I regret joining virgin media
 

Not without stats - especially if they've moved you to Docsis 1.

Re: Why I regret joining virgin media
 

DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 323000000
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y Y/Y/Y
Channel Id 85 86 87 88
Modulation 256QAM 256QAM 256QAM 256QAM
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 6.952
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level
(dBmV) 2.54 2.41 2.56 2.76
RxMER
(dB) 36.61 36.17 36.17 36.84
Correctable
Codewords 64928060 106326979 106587463 82619251
Uncorrectable
Codewords 278 897 262 255

US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 4 N/A N/A N/A
Frequency
(Hz) 37500000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 43.50 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 3 0 0 0
T4 Timeouts 0 0 0 0

should it be 256qam?

https://www.cableforum.co.uk/images/...2010/04/31.png

might be wrong but i dont think this has changed...

cpc4-pres14-2-0-custxx.pres.cable.virginmedia.com

Re: Why I regret joining virgin media
 

Upstream will be 16QAM or QPSK. never 64QAM or 256QAM at the present time (it needs much better infrastructure quality for that).

But your codewords .....

Does your event log have TEK as well as T3 errors? If so it might be the dreaded Motorola fault!

Re: Why I regret joining virgin media
 

It does indeed! Im sure I was told it was normal to have the TEK with the T3's though. The only thing thats thrown me off the moto issue is my codewords, the problem i have with them constantly climbing doesnt relate to the usual complaints with the moto kit, that and I no longer get t4's etc

---------- Post added at 16:57 ---------- Previous post was at 15:00 ----------

Actually scrap the docsis 1, even though Ive been moved over to 10Mb Im still on docsis 3 :confused: didnt notice it earlier

etwork Access : Allowed
Maximum Number of CPEs : 1
Baseline Privacy : Enabled
DOCSIS Mode : DOCSIS 3.0
Config File : Pb772b1a0f605219b.cm

Sorry, I meant the download not the upload :) I wasnt very clear, only had a quick lunch break to type on here :)

Any explanation on the docsis seph/igni? Dont make me spend £70 on that book! :)

Re: Why I regret joining virgin media
 

You're using a DOCSIS 3 modem so you'll stay on the DOCSIS 3 network regardless of which tier you are on. If a DOCSIS 3 modem locks onto the DOCSIS 1/1.1 network it notes that your modem is DOCSIS 3, from its' MAC address, and kicks it over to the DOCSIS 3 hardware.

256QAM is fine on the downstream and your SNR is ok for it so obviously the issue isn't showing up on the SNR. 256QAM is possible on upstream but not aware of any operator that uses it due to its' touchiness to plant conditions.

Re: Why I regret joining virgin media
 

cheers :)

bearing all that in mind, what difference or benefit would there be from moving to 10Mb? Off to try the gaming and some tests but Im struggling to see the point, though pingplotter was looking better earlier:confused:

Re: Why I regret joining virgin media
 

The difference is before you could go up to 53Mbps down and 1.75Mbps up and now you can do a maximum of 10Mbps down and 0.512Mbps up and you are being charged less, that's about it.

Re: Why I regret joining virgin media
 

Thanks for being to the point, thats what I thought :) after a few hours gaming it would seem you are right. One last question, any thoughts on the codewords as its not a fault linked with the motorola issue, Im clutching at straws that much that I can only think of the cable from the cab or the CM power lead as a test modem was just the same :) they are the only local thing to me not changed though I think the cable from the cab was new at install in jan

On the plus side, should things not work out in the gas industry, I feel ready for a job at VM, I'm learning so much that I might change my name to broadbandings and send in my C.V :D

Re: Why I regret joining virgin media
 

Codewords issue is not related to previous Motorola problems I'm not sure where you'd have gotten that possibility from.

Changing your name to Broadbandings is a bad idea, they may confuse you for someone else and bin the CV as coming from a guy who is a pain in the posterior. :)

Re: Why I regret joining virgin media
 

Will VM last longer than the gas industry? One has declining resources, the other faces "Infinity"!

"broadbandings" - the artist formerly known as "Speedfreak"!

If you do change your name, don['t forget to give obtuse answers at will!!!!!

Re: Why I regret joining virgin media
 

Meow :)

Re: Why I regret joining virgin media
 

Grrrr.:waving:

Re: Why I regret joining virgin media
 

roar!

sorry... I felt left out :)

So any theories at all on the codewords, please dont reply with a random animal noise :p:

Re: Why I regret joining virgin media
 

There's some downstream RF issues that don't show up on the SNR reported by the modem, same goes for upstream in the other direction too.

Challenge is to find someone at VM who'll actually persue the matter for you.

Re: Why I regret joining virgin media
 

Igni got in before me!

The Motorola BSR problem that's gathered under that single ticket is characterised by TEK and T3 errors in the event log (and codeword errors in the stats). You don't have the TEK error and so it's prolly a leap to align your problem with the Motorola BSR fault or whatever it is.

Of course I'm just being logical based on the tiny evidence we see. Either VM are massively incompetent technically or the so-called BSR problem is massively complex, but people with the right equipment seem not to have discovered the cause of the Motorola problem.

Re: Why I regret joining virgin media
 

Codeword errors are not related to TEK / T3 beyond that downstream errors may cause TEK / T3s due to BPI+ / RNG-RSP messages being lost due to the codeword carrying them erroring.

Segmentation of downstream traffic into codewords is done by different bits of hardware and software within the line cards from those governing control messages.

Of note also is that only a limited subset of modems were experiencing instability, errored codewords would affect every modem on the line card.

Re: Why I regret joining virgin media
 

Yes - The associations I mentioned are anecdotal, albeit fairly consistentl. I posted this in the other place:

All cable traffic related to an authorised CM is encrypted with a Primary Security Association ID. The key for this encryption is the TEK (and is derived from the CMTS allocated Authorisation Key).

The TEK has a finite lifetime (as does the Authorisation Key), and periodically this has to be refreshed as part of the authorisation maintenance process. The TEK packet header holds the TEK sequence number. The CM requests a new TEK from the CMTS. The response includes the new TEK and the lifetime remaining in the current TEK.

Now, here's what I think might happen. If there is an upstream problem, the next (delayed) packet sent upstream could contain the TEK sequence number of an expired TEK. hence the message: TEK Invalid - Invalid Key Sequence Number

In this case, there is a disconnexion of your session because you are non longer obeying the Security Association protocol.

There could be other causes of the Invalid Key Sequence Number. It could simply get corrupted on the way up or become corrupted at the CMTS.

The T3s are not yet a disconnect, but could be a symptom of the TEK errors.

Note that this response, which is more or less accurate, casts little/no light on what could be the cause of the BSR issues.

Re: Why I regret joining virgin media
 

The issue is actually with a broken BPI+ implementation on the CMTS side causing the modem and the CMTS respective BPI+ state machines to go out of sync. The KSN only goes across the wire during BPI+ TEK state machine updates. A modem would have to send multiple TEK refresh requests within a very short period, milliseconds, for this to be due to upstream impediments.

Modems aren't disconnected via T3s / T4s, if they aren't properly authenticated and authorised their primary service flow would be de-authorised, reflected in the modem by a BPI+ state of 'denied'.

There is a grace period, default an hour, to mitigate modems being disconnected due to their BPI+ state machine falling out of sync with the CMTS.

Control messages, ranging requests, etc, are not encrypted by BPI+.

Re: Why I regret joining virgin media
 

I,m not claiming to understand what your saying here Igni/seph, but what happens if the modem doesn't know what time it is.

A lot of problematic modems are showing "time not established" errors, despite numerous attempts to re-establish it.

So what I,m curious about, can the T3 actually cause an outage/loss of service if the modem doesn't know what time it is, going off what's written above in bold

Apologies if this is a dumb question

Re: Why I regret joining virgin media
 

Look at all that info we have gleaned from him Seph :D

Thanks guys, they are sending me a different modem to try out on the DOCSIS 1 or 2 so I'll update when Ive tried that, going to be 3-5 days. In the meantime he has promised to chase up the codeword issue though he was in the past told by networks that they wont cause any issues

Re: Why I regret joining virgin media
 

Spot on! Gotta get that book.

---------- Post added at 16:18 ---------- Previous post was at 16:12 ----------

Igni doesn't think I know what I'm saying! :LOL: He's good, eh?

ToD synchronisation isn't a show stopper AFAIK. The modem substitutes a default time (and its clock ticks are then good). Every 5 minutes it tries again to synchronise time, and so on. All other functions perform, including the 30 second ranging request.

Without inside knowledge, I can't say why the ToD errors occur - but it is a discardable request from the CM and it is possibly due to a large number of CMs simultaneously trying to get ToD after restart or some other event.

Re: Why I regret joining virgin media
 

Damnit :D

---------- Post added at 16:31 ---------- Previous post was at 16:26 ----------

It's optional for D1/1.1/2.0 and some CMTS don't have one configured. As you say modems don't really need the time to function they just need to stay in sync with the CMTS, same as a clock that hasn't been set still knows how long a second is a modem that hasn't been 'set' by ToD still knows what a 6.25us tick is.

---------- Post added at 16:33 ---------- Previous post was at 16:31 ----------

You have never worked with cable practically, you're reciting what Brady Volpe and others say which doesn't necessarily mean you totally understand it, and of course regarding specifics, optional and non-standard configs Virgin's mileage may and does vary, as has caught me out a few times since I left too :)

Re: Why I regret joining virgin media
 

Seph has been right all along about my issues even when 2nd line weren't acknowledging any issues so good on Brady I say :D :p: Infact he near enough diagnosed my first fault that was found around 7 weeks before it was found by VM! which was noise on the line. Im going to have to have a google of this Volpe, Im quite enjoying learning the ins and outs of cable :)

My cisco modem has arrived but I wont be trying 10Mb until monday, just posting this graph so I have something to refer back to and compare with the new modem, the red bars are packet loss (also posting it in the hope the CEO guy will see it :D ) actually scrap that, Ive just emailed him the graph, he must hate me :)

Look at that pabs and I still managed to kick ass on BFBC2 :angel: :p: It always seems to be the osr hop that things start bad