Weird Internet Problem
 

Hello all,

Im wondering if you could help me solving this weird problem. When my white coaxil cable is connected directly into my modem my connection is absolute perfect but when i connect the coaxil cable into the isolator inside the white box that is on the wall and then i have to use another cable going back into the modem, i get a flashing sync light on my modem and a still enet light

Does anyone know why this is?

This started happening when i moved the white box which has the isolator inside to the opposite side of my room. Before i could get a connection using the isolator now i cant.

I went onto my modem and looked at the downstream and upstream data

When connected with the coaxil cable direct to the modem ( aka good connection):
Downstream http://img524.imageshack.us/img524/5...nstreamjh9.bmp
Upstream http://img366.imageshack.us/img366/4...pstreamku0.bmp

When connected with isolator ( aka bad connection )
Downstream http://img139.imageshack.us/img139/9...nstreamps5.png
http://img139.imageshack.us/img139/9...4f4a32674e.jpg
Upstream http://img364.imageshack.us/img364/8...stream1fn6.bmp


Thanks in advance

Re: Weird Internet Problem
 

when you say isolator? what do you mean? [sorry if i seem thick lol] ? splitter maybe?

Re: Weird Internet Problem
 

Did you move the white box yourself?

If you did it and not a virgin engineer, then you are not qualified to perform such an action and could potentially cause problems for your neighbours.

Re: Weird Internet Problem
 

When you say you moved it to another wall did you use any new cabling to do this? Perhaps you have used the incorrect type of coaxial cable?

You might have a short circuit between the inner pin and outer if you put your own F-connectors on for instance? If you could explain further or put some photos on maybe we could advise what to do?

Re: Weird Internet Problem
 

This is what i have moved http://homepage.ntlworld.com/altisuk/fm/isolator.jpg

Thanks for your replys, but i find it hard to understand that me moving a little splitter inside a NTL box inside my own house how that could affect my neighbours?

Can you explain

Re: Weird Internet Problem
 

Your connection is set by the engineer who checks the settings with his meter which you do not have, you by moving your connection by dismantling and moving your box to the other side of the room can potentially cause problems in the green cabinet if you are untrained and are just having a go.

It would have been better to purchase a long ethernet cable or a router than dismantle Virgin property.

You can actually be disconnected by Virgin for interfering with their property.

Re: Weird Internet Problem
 

Oh dear, i never knew moving a small splitter inside my own house could effect my neighbours.

Gosh thats came as a shock

Re: Weird Internet Problem
 

whydoineedatech would you mind eleberating on how this is going to affect other people? don't they have there own white box lol and how to hell is moving a white box going to affect the greenbox ?

please tell me lol as i don't belive that

Re: Weird Internet Problem
 

I have a better idea ring Virgin and explain the problem to them, do not forget to mention that you did the work yourself, and they will tell you the same as above, and you will find other people on here will tell you the same.

Why do you think Virgin charge £75 to move your connection for you, because if it is not done correctly it can have a detrimental affect on your neighbours.

You can put LOL as many times as you want, but you have already caused problems to yourself by moving it or you would never have posted here.

Re: Weird Internet Problem
 

Because the the box in your house is physically connected to equipment in the green box. The equipment in the green box is physically connected to equipment in other people's houses.

Problems could occur in the same way that if you plug a faulty electrical appliance in at home it could cause problems with other electrical appliances connected to the same circuit.

Ed.

Re: Weird Internet Problem
 

If they really wanted to stop people having a knock-on effect on their neighbours, they'd move it for free. More realistically, its £75, because thats what they can get away with charging a "captive audiance" for the service.

Just my opinion.

Re: Weird Internet Problem
 

If you read the Terms and Conditions at this link, you will find that moving the equipment breaches them.

http://allyours.virginmedia.com/html...ble/terms.html

M Visiting your home

1. You authorise us to install and keep installed our equipment on your home and you agree that we and our employees, agents or contractors may enter your home so that we can:
   1. carry out any work that is necessary for us to connect, maintain, alter, replace or remove any equipment necessary for us to supply the services you and others have asked for; and
   2. inspect any equipment (like your TV or computer) including our equipment which you may keep there.
2. We agree to cause as little disturbance as reasonably possible when carrying out any work at your home. We agree to repair, to your reasonable satisfaction, any damage that we, our agents or contractors may cause at your home.
3. You agree not to do anything, or allow anything to be done, at your home that may cause damage to or interfere with the equipment or prevent use or easy access to it.
4. You confirm that you are:
   1. the current occupier of the home; and
   2. either the freeholder of the home or a tenant under a lease of 12 months or more.
5. We cannot normally be required to remove permanent installations if you terminate this agreement or move from your home.

Re: Weird Internet Problem
 

still don't get it just by moving something don't mean its gonna break? and if u haven't messed with it ie extnded cables or something why is it gonna fault?

Re: Weird Internet Problem
 

I take it you never read the the first post on this thread extract below.

Now his fault occurred because he not a trained Virgin engineer and he decided to move his box across the room, he is connected to the green cabinet at the end of the road, which means potentially his untrained playing about with cables can knock out the connection of other people connected in that cabinet.

All very funny till Virgin find out you caused it and how you did it, and you then also have the possibility of being prosecuted for interfering with Virgin property.

Re: Weird Internet Problem
 

Could I ask 'whydoineedatech' his opinion on this:
I have been having badly fluctuating UL speeds for the past week. My neighbour has been doing major house alterations for the past month, including plastering the living room. If he has moved his cable socket himself and buggered it up (for want of a better phrase), could this be the cause of my (and other ppl in the street who also have poor upload speeds) problems ?
What are the chances its something to do with the green box components ? (the upload speed goes from normal down to 6kbps or less constantly, then back up).

Re: Weird Internet Problem
 

It could be the cause of the problem and need to be looked at by an engineer.

The best place to ask is in this section, you can start a thread and an installation tech should answer your query.

http://www.cableforum.co.uk/board/62/