email & webmail problem
 

today at work we changed our leased line provider - now I can usually access my work email either from webmail or dowload it via outlook - to access via the internet I need to go to http://195.99.173.212:5108 and put in my username & password or just change my settings in outlook so my outgoing server is 195.99.173.212 & the same again for my incoming server - for some reason it's not letting me access either the webmail or send or receive emails any suggestions??

Re: email & webmail problem
 

this isnt your ntl account your trying to access then?

Re: email & webmail problem
 

Think you need to ask the provider, never heard of them to be honest but it may just have been a glitch or set up issue.

Re: email & webmail problem
 

no this is my work email but you should be able to log in via webmail from anywhere in the world & until yesterday I could download my messages in outlook just by putting the ip address in the pop3/smtp boxes in my email accounts - I checked with out IT guys last night and they could logon to webmail from outside work over the internet so there should be no reason I can't

Re: email & webmail problem
 

Can you not see the page at all or is the login just not working?
What sort of error message do you receive in Outlook?

Re: email & webmail problem
 

if I try to access the webmail page from home - I get the usual page unavailable message if I try a send & receive I get an error message about logoning on to the server - the IT guys are coming back in today so will have another word with them - it's really odd as until we changed ISP I never had a problem

Re: email & webmail problem
 

just wondering to why its in the VM email section thats all

Re: email & webmail problem
 

it's actually a browsing issue & an email issue that I have with VM - I have always used my home boradband to check my work webmail or download email via outlook but yesterday after we changed our Leased Line Provider although I imput the correct information I could no longer access the webmail or download email via VM at home from my work ip address & wondered if this was a problem anyone else had

Re: email & webmail problem
 

Are you specifying a proxy at home? Can you ping the address concerned?

Re: email & webmail problem
 

haven't specified a proxy haven't tried pinging yet - I will try when I get home

Re: email & webmail problem
 

5 te4-1.telehouse-north.core.enta.net (87.127.236.38) 0.953 ms 0.922 ms 1.560 ms
6 194.74.65.57 (194.74.65.57) 1.079 ms 1.016 ms 0.884 ms
7 core2-pos14-0.ealing.ukcore.bt.net (62.6.201.85) 1.460 ms 1.806 ms 1.204 ms
8 core2-pos13-3.kingston.ukcore.bt.net (62.6.201.102) 2.153 ms 2.057 ms 2.185 ms
9 interconnect2-gig1-0.kingston.fixed.bt.net (194.72.3.5) 2.115 ms 2.977 ms 3.247 ms
10 ftip002956817.kingston.fixed.bt.net (62.7.100.242) 11.469 ms 11.439 ms 11.717 ms
11 195.99.173.212 (195.99.173.212) 38.591 ms * *

Trace from telehouse london to your VPOP3 server , I would suggest the problem is connectivity based.

also ;

[gavinl@ ]$ telnet 195.99.173.212 5108
Trying 195.99.173.212...

And finally nmap scanning fails as equipment unreachable

Hope this helps.

Re: email & webmail problem
 

Like I said in post 3, might be an idea to talk to your provider to see if there is an issue.

Re: email & webmail problem
 

were you trying from a ntl line?

Re: email & webmail problem
 

I've investigated this further & one suggestion that has come up is that VM block port 5108 which is the port for webmail - does anyone have know where I can find this information out from

Re: email & webmail problem
 

Probably doesn't help, but I get to the link you posted no problem.

Re: email & webmail problem
 

I take it your BB is provided by VM - I wonder if it's my IP address that the problem :confused:

Re: email & webmail problem
 

My BB is indeed VM.

Another daft question, and not a very safe one, have you tried disabling any local firewalls and trying it - I'm not suggesting you leave them that way.

Re: email & webmail problem
 

it's something I'm looking into - I can access the webmail logon page if I use a proxy server - it's all rather bizzare using our old ISP & IP address I could access it & now we've change ISP & IP address I can't - at least it means I can tell people when then phone me out of hours that I'm very sorry but I can't check to see if that large email they were expecting has come in - which has cut down on my workload somewhat

Re: email & webmail problem
 

Wish someone would do that for me !!!