48 hours to move from 4mb to 10mb?
 

Can ayone confirm that it takes 48 hours for NTL to switch you from 4mb to 10mb?

I find this a little hard to believe, but this is what technical support have told me. The speed was upgraded yesterday, but I have to wait until tomorrow before I will see any difference.

Thanks

Re: 48 hours to move from 4mb to 10mb?
 

I couldn't say for deffinite, I wouldn't have thought so though, just keep on powering off and back on, cable modem and pc once modem lights have settled, thats all I can say, sorry :)

You'll have to try a speed test or check your modem's config to see though :tu:

Re: 48 hours to move from 4mb to 10mb?
 

when i upgraded, i was told it could be anything upto a few hours but was changed within an half an hour (iirc was a while ago now), most likely give u that time frame in case they cock-up

Re: 48 hours to move from 4mb to 10mb?
 

I'm still waiting to see anywhere near 10meg even tho i upgraded about a fortnight ago. CS failed to mention my cable modem wasn't even capable of reaching the speeds they'd upgraded me to!

Hence a new cable modem coming out to me tomorrow, the info found on this website. But i'll have to see it before i actually believe it :dozey:

Re: 48 hours to move from 4mb to 10mb?
 

i had the opposite, they tried to tell me that my modem wasn't compatible and then tried to flog me the latest modem which I've already got (blue250), felt good when the lady came back from the supervisor to tell me i was correct that ym modem was compatible and that they didn't need to sell me another one.

Re: 48 hours to move from 4mb to 10mb?
 

Well if you can do it online it seems to be almost instantaneous.

If you can get to speak to someone who has a clue then it is almost instantaneous.

But wait.. you spoke to someone in what is now laughingly termed "Technical Support" in, let me guess, India? If that was the case then you have likely spoken to someone trained only in the art of BS!

Phone back, with luck, you may get to speak to someone who can actually read and understand the script they work to unless of course their computors are down.......again........
Maybe they will upgrade to W95 soon and things will improve. :)

Re: 48 hours to move from 4mb to 10mb?
 

Thank for the replies.

It was India that I spoke to and the lady didn't have a clue :erm:

It took three calls yesterday to get the actual upgrade to go through on their screen, but no mention of a 48 hour wait on any of those calls.

Is there any preferred speed test I should use?

Thanks.

Re: 48 hours to move from 4mb to 10mb?
 

Yes try a "real" download. http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe

Post back and let us know the results :)

Re: 48 hours to move from 4mb to 10mb?
 

Think the old phrase in use was "Can take up to 48 hours"

Re: 48 hours to move from 4mb to 10mb?
 

I did my upgrade online, reset the modem and I was on 10MB, I went from 4 to 10 like yourself. Have you tried turning your modem on and off?

Re: 48 hours to move from 4mb to 10mb?
 

The transfer rate didn't go above 514KB/sec and I have turned the CM off and on about a dozen times in the last 24 hours.

Re: 48 hours to move from 4mb to 10mb?
 

You can check what modem config you have by going to http://192.168.100.1/ login/password both root.

If you're on 10mbit then you will see Maximum Downstream Data Rate : 10240000, Maximum Upstream Data Rate : 512000 under operational config.

Note:-

If you've got an STB or a Terayon Terajet modem then you can't access that page. And these don't support 10mbit. Hopefully you've got a nice blue NTL:250 modem. :)

Re: 48 hours to move from 4mb to 10mb?
 

Go on this: ntl Speed Upgrades it will tell you what speed your on and you can upgrade there too. By the way which modem do you have?

Re: 48 hours to move from 4mb to 10mb?
 

I have the downstream/upstream values quoted above & have a blue ntl:250 cm

Re: 48 hours to move from 4mb to 10mb?
 

you have 10 meg then, when i upgraded (via the itnernet) it happens instantly !

Re: 48 hours to move from 4mb to 10mb?
 

Agreed, this means your now on 10 meg. ;)

Re: 48 hours to move from 4mb to 10mb?
 

If I have 10mb, how come the speed test shows the following;

Overall Average Speed = approx 4051 Kbps, 3.95 Mbps

Re: 48 hours to move from 4mb to 10mb?
 

Because it's an up to speed? call them today and ask them to look into it. What is your setup by the way? SACM or set top box? Direct connection to PC or router/ network device in the way.

Re: 48 hours to move from 4mb to 10mb?
 

He has already posted that he is using an ntl:250.

Re: 48 hours to move from 4mb to 10mb?
 

Set up is a ntl:250 cable modem going into a belkin wireless router.

Re: 48 hours to move from 4mb to 10mb?
 

What speed do you get if you hook directly to the modem? (I only asked cos I had forgotten your setup by the way ;) )

Re: 48 hours to move from 4mb to 10mb?
 

When I tried it a few times over the weekend, it was no different - Didn't go above 3.9mb.

Just been on the phone to Tech Supp (India) again and they don't have a clue why it's so slow :mad:

Re: 48 hours to move from 4mb to 10mb?
 

Have you tried it today and are you powering off the modem when changing from the router? Any tweaks installed or software firewalls? How did you check the speed by the way?
It does sound like you need an engineer out to check things but it's not always easy getting one booked.

Re: 48 hours to move from 4mb to 10mb?
 

I'm powering off everything as I swap things around, but it's not made any difference. India's suggestion (use a proxy) made it go from 3.7 to 2.5 :rolleyes: Needless to say, I've removed that again now ;)

I've tried it again today, but still no difference. I've also tried with Norton AV and ZoneAlarm switched off and that hasn't helped either. I'm checking the speed using the Speed Test from this forum.

Re: 48 hours to move from 4mb to 10mb?
 

Zone alarm is known to restrict ntl to 4mbit on quite a few occasions, disabling it dont help, you have to actually un-install it, look on ntlhell, there is a few posts about this.

I also hope however that you are not going by a speedtest as they are not accurate, best thing to do is download a file from microsoft or somewhere similiar (not nvidia etc as ntl have extremely bad routing to the US)

Re: 48 hours to move from 4mb to 10mb?
 

Try a speed test in Safe Mode...?

Re: 48 hours to move from 4mb to 10mb?
 

Switching off ZA isn't enough, it has to be completely removed before you can do a speed test. Or do it in Safe Mode like Nikesh said.

[edit]

Traxdata beat me to it. :)

Re: 48 hours to move from 4mb to 10mb?
 

I've uninstalled ZoneAlarm (& rebooted) and it doesn't appear to have made any difference. Speed Test is saying 3.8Mbps and downloading (http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe) doesn't go above 400k/sec.

Re: 48 hours to move from 4mb to 10mb?
 

Anything by Norton is suspect too IMO. Once again a complete uninstall is required.

Re: 48 hours to move from 4mb to 10mb?
 

Norton AV and Zone Alarm now removed (& rebooted) and downloading doesn't go above 400K/sec and Speed Test shows the following;

Overall Average Speed = approx 4176 Kbps, 4.08 Mbps

Re: 48 hours to move from 4mb to 10mb?
 

I've installed Kerio (tried Comodo, but couldn't get internet to connect) instead of Zone Alarm and downloads have now gone up to 530K/sec and the speed test shows 4.2 Mbps, so that's a bit of an improvement :)

But, is this the best I can expect to get from the 10Mbps service?

Thanks

Re: 48 hours to move from 4mb to 10mb?
 

I couldn't see it mentioned in the thread so.........

You DO connect via ethernet, usb can't do 10 meg.

Re: 48 hours to move from 4mb to 10mb?
 

The cable modem is connected to a wireless router & the PC has a wireless adaptor which is connected to the PC by usb.

Thanks

Re: 48 hours to move from 4mb to 10mb?
 

The ZoneAlarm restrict thing doesn't apply anymore, they fixed that a few versions ago...

Re: 48 hours to move from 4mb to 10mb?
 

Ah! Wireless..:)

Well still in the stone age here with a hardwired system so can't comment. :dunce:

Maybe if you publish the specs of your wireless equipment some more knowledgable souls might wish to comment. I understand that some set ups can't manage 10mb.

Re: 48 hours to move from 4mb to 10mb?
 

Theres all your information = USB......
Internet = Ntl250 = Wireless === (Wireless = USB) = PC

Wireless connections can sometimes be restrictive however the likely cause of your slow connection is the wireless USB device - likely using the slower USB1.1 spec which will limit you to around 4-5mbs.

TRY: connecting your PC to the NTL250 direct with an Ethernet cable not USB, you didn't state what connection type you tried via cable.

////techy stuff
If its actually the later HiSpeed type (not FullSpeed) then the wireless link maybe to blame however the way they have implemented the interface (wireless to USB) may be internally limited in the hardware device despite being the faster USB mode of operation. As an example, my router has 100mbs WAN connecter to the internet and 100mbs on the LAN however internally the processor can only push through 17mbs.
100mbs WAN = proc 17mbs = 100mbs LAN creating a bottle neck
////

Re: 48 hours to move from 4mb to 10mb?
 

Thanks for the update swapshop1.

As the CM and router are in different rooms to the PC, would a USB2.0 wireless adaptor make any difference (if mine is USB1.1)?

If not, a perm Ethernet connection is not going to be possible (as the wife will go made about the cabling) - So can you buy Ethernet Wireless Adaptors & how can I check if my processor is creating a bottleneck?

BTW - I'm using Belkin kit at the moment, but am prepared to change if I have to.

Thanks.

PS - I did try an Ethernet cable direct from the PC to the Router ((& to the CM) 15 metres)) & that didn't make much difference.

Re: 48 hours to move from 4mb to 10mb?
 

Any chance that a "wireless guru" could answer these couple of questions, please.

Would a USB2.0 wireless adaptor make any difference (if mine is USB1.1)?

Can you buy Ethernet Wireless Adaptors & how can I check if my processor is creating a bottleneck?

Thanks