Cable Forum
Page 1 of 2 1 2
Show 100 post(s) from this thread on one page

Cable Forum (https://www.cableforum.uk/board/index.php)
-   Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)
-   -   Virgin Media Info (https://www.cableforum.uk/board/showthread.php?t=33606373)

Stephen 16-01-2007 11:20
Virgin Media Info
 
From today customers will start to recieve a letter from Mr Branson and a leaflet letting them know about the changes that will start to happen pretty soon.

There is also a new website www.knowfirst.co.uk which has details about the new company. :)

Bob 16-01-2007 12:14
Re: Virgin Media Info
 
Cheers for the info!

allanprg 16-01-2007 12:32
Re: Virgin Media Info
 
Yes thanks for info. Just been on the site and went in for the prize to win a ticket for the Richard Branson Virgin Media party. Well you never know.;)

andygrif 16-01-2007 12:38
Re: Virgin Media Info
 
Nice logo, not a bad website either. Some of it's a bit cheesy such as the package names, getting to know you etc...but it's a step in the right direction I guess.

As long as the staff are going to sing from the new hymnsheet too of course....otherwise it's just a waste of time and money.

Taffer 16-01-2007 13:06
Re: Virgin Media Info
 
Thanks for the info.

King Of Fools 16-01-2007 13:33
Re: Virgin Media Info
 
Looks promising!

Hom3r 16-01-2007 14:01
Re: Virgin Media Info
 
Will this change its name to Virginhell.couk?:disturbd:

pumfrettg 16-01-2007 14:03
Re: Virgin Media Info
 
What is the new website address?

Mal 16-01-2007 14:09
Re: Virgin Media Info
 
Quote:
Originally Posted by pumfrettg (Post 34198666)
What is the new website address?
Are they not talking about the link quoted in the first post?

pumfrettg 16-01-2007 14:27
Re: Virgin Media Info
 
That will be the one then! Missed the link completely! Limited information at the moment but is looking good for the future.

dranny69 16-01-2007 14:56
Re: Virgin Media Info
 
thanks for the link, sounds promising!!

Zee 16-01-2007 15:12
Re: Virgin Media Info
 
Thanks! The site looks good...

ken 16-01-2007 16:25
Re: Virgin Media Info
 
Thanks Off The Info

Nikesh 16-01-2007 17:47
Re: Virgin Media Info
 
Thank you very much for the info :tu: Look forward to the re-brand!

Virgin Media TV Service:
Quote:
The new look will be appearing on your TV soon and we’ll hope to bring this to everyone by the end of June.
Nooo, I thought they were going to give us the new firmware soon :(

bonzoe 16-01-2007 19:28
Re: Virgin Media Info
 
Can't say that I was impressed, bit thin on new information..............the information there is is rather vague. Can only get better?

Doofy 16-01-2007 19:33
Re: Virgin Media Info
 
Love the unlimited downloads******

***** fair usage policy applies :) :) :)

Shaun 16-01-2007 19:36
Re: Virgin Media Info
 
Didn't C&W do a big thing about "Getting to know you", I remember cows for some reason.

Wonder if it's a sign?

Edit - yess - I was right: Dodgy publicity stunt!

HDFootyMan 16-01-2007 20:27
Re: Virgin Media Info
 
Very nice site and very nice info in the post this morning.

The best news: From March, Customer Services will be open from 8am to 12 midnight, 7 days a week. :tu:

Ooohh!! There a picture of the new look EPG on that site. Looks very nice.

Derek 16-01-2007 20:40
Re: Virgin Media Info
 
Quote:
Originally Posted by Chris Howell (Post 34198930)
Ooohh!! There a picture of the new look EPG on that site. Looks very nice.
Hmmm and a line along the bottom saying "Press (red button) for HD Channels"

Paul 16-01-2007 20:41
Re: Virgin Media Info
 
Medium, large and xlarge broadband - do they come with fries as well ... :erm:

Slyder 16-01-2007 20:41
Re: Virgin Media Info
 
Not really been interested in this till recently, so excuse my ignorence.

Is NTL:Telewest changing there whole name as well then > ?

Nikesh 16-01-2007 20:42
Re: Virgin Media Info
 
Quote:
Originally Posted by Derek S (Post 34198951)
Hmmm and a line along the bottom saying "Press (red button) for HD Channels"
LOLL :D

Yes, Slyder they are changing NTL:Telewest to Virgin Media.....

Stephen 16-01-2007 20:46
Re: Virgin Media Info
 
Quote:
Originally Posted by Slyder (Post 34198955)
Not really been interested in this till recently, so excuse my ignorence.

Is NTL:Telewest changing there whole name as well then > ?
Yes, NTL:Telewest, Virgin.net, and Virgin Mobile will all become Virgin Media. Although I expect Virgin Mobile to retain its own name.

The only part of the company keeping the NTL:Telewest name is the Business division.

Quote:
Originally Posted by Derek S
Hmmm and a line along the bottom saying "Press (red button) for HD Channels"
That guide shot was taken from a TV Drive box. Even though there is only one HD channel and one movie on the VOD HD.

The same banner is on the existing TV Drive software.

Nikesh 16-01-2007 20:50
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34198963)
Yes, NTL:Telewest, Virgin.net, and Virgin Mobile will all become Virgin Media. Although I expect Virgin Mobile to retain its own name.
I thought Virgin.net was going to continue to run as a separate company?

Derek 16-01-2007 20:53
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34198963)
That guide shot was taken from a TV Drive box. Even though there is only one HD channel and one movie on the VOD HD.

The same banner is on the existing TV Drive software.
Eternal optimists then eh? ;)

Stephen 16-01-2007 20:54
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34198967)
I thought Virgin.net was going to continue to run as a separate company?
I will need to look again, but I am sure the letter sent to off net customers mentions virgin.net coming under the Virgin media name.

SnoopZ 16-01-2007 21:55
Re: Virgin Media Info
 
It's letting you keep your existing email address or you can change it to @virginmedia.com.

Quote:
Over the next few months we’re introducing a brand new email service. When we do, you get the option to change your email address to a Virgin Media one or you can keep your old one - the choice is yours!

For example, you could go from JBloggs@virgin.net / JBloggs@blueyonder.co.uk to JBloggs@virginmedia.com

Slyder 16-01-2007 21:56
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34198956)
LOLL :D

Yes, Slyder they are changing NTL:Telewest to Virgin Media.....
Ill assume this is to do with money.... as always...

So can we expect a change in service.... place your bets now. :D

Atticus Finch 16-01-2007 21:59
Re: Virgin Media Info
 
Thanks for the link

It does sound promising

I used to work for ntl in Manchester and as a Customer Service Advisor I did try my very best to offer the best customer service I could

It was the procedures and lack of back up that discouraged me

I have heard from one friend who is on leave at present and works for ntl Virgin Media and was told that Richard Branson has said that he will not put his name to rubbish and he intends to sort out the cable group

That sounds promising - I have a lot of time for virgin and respect them as a company

Branson will sort if out

We will be in a pickle if he does not

ooooops thats branstone isnt it

HDFootyMan 16-01-2007 22:00
Re: Virgin Media Info
 
Quote:
Originally Posted by Slyder (Post 34199032)
Ill assume this is to do with money.... as always...

So can we expect a change in service.... place your bets now. :D
Actually, its about creating a true competitor to Sky (and boy, do they need one).

And of course, money. :)

zing_deleted 16-01-2007 22:00
Re: Virgin Media Info
 
Quote:
Originally Posted by Atticus Finch (Post 34199034)
Thanks for the link

It does sound promising

I used to work for ntl in Manchester and as a Customer Service Advisor I did try my very best to offer the best customer service I could

It was the procedures and lack of back up that discouraged me

I have heard from one friend who is on leave at present and works for ntl Virgin Media and was told that Richard Branson has said that he will not put his name to rubbish and he intends to sort out the cable group

That sounds promising - I have a lot of time for virgin and respect them as a company

Branson will sort if out

We will be in a pickle if he does not

ooooops thats branstone isnt it
lol and :welcome: to the forum

Nikesh 16-01-2007 22:10
Re: Virgin Media Info
 
Quote:
Originally Posted by Atticus Finch (Post 34199034)
Branson will sort if out

We will be in a pickle if he does not

ooooops thats branstone isnt it
LOLLL :D

dcclanuk 16-01-2007 22:18
Re: Virgin Media Info
 
Quote:
Originally Posted by Chris Howell (Post 34199035)
Actually, its about creating a true competitor to Sky (and boy, do they need one).

And of course, money. :)
y? becoz sky provide a superior tv service and are cheaper too?;)

HDFootyMan 16-01-2007 22:28
Re: Virgin Media Info
 
Quote:
Originally Posted by dcclanuk (Post 34199061)
y? becoz sky provide a superior tv service and are cheaper too?;)
That depends on what services/channels you have. Most people who stay with NTL, stay cos their happy with the service their getting and the price their paying for it.

But IMO, Mr. Rupert Murdoch has way too much influence on the national media now. I think a strong competitor is required right now.

Stephen 16-01-2007 22:37
Re: Virgin Media Info
 
Quote:
Originally Posted by dcclanuk (Post 34199061)
y? becoz sky provide a superior tv service and are cheaper too?;)
I think what he meant was that Sky don't actually have a proper competitor as there isn't a single company that offers everything they do and Virgin media will be able to beat it with the Mobile products.

HDFootyMan 17-01-2007 00:39
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34199076)
I think what he meant was that Sky don't actually have a proper competitor as there isn't a single company that offers everything they do and Virgin media will be able to beat it with the Mobile products.
That too.

Plus, without Cable, Sky would have the HD market all to themselves and could charge what the hell they like for hardware and content. I doubt even Sky customers would think that's a good thing.

bluecandylover 17-01-2007 01:20
Re: Virgin Media Info
 
It was ok, Loved the models ;) Esepcially the "Got a question" tab ;)

Anywho, did you see the screenshot of the Virgin Media TV menu, does'nt look as posh as the Telewest version, however it does look like Telewest in diguise!!

v0id 17-01-2007 02:25
Re: Virgin Media Info
 
I'll take an Extra Large Virgin please :P

andygrif 17-01-2007 11:20
Re: Virgin Media Info
 
Quote:
Originally Posted by Chris Howell (Post 34199070)
That depends on what services/channels you have. Most people who stay with NTL, stay cos their happy with the service their getting and the price their paying for it.
I'd disagree - most people stay with them as they are indifferent to the alternatives or think it would be too much hassle to change (the same reason why British Gas still have the majority of gas customers in the UK, dispite being the most expensive and offering dreadful customer service too).

Quote:
Originally Posted by Chris Howell (Post 34199070)
But IMO, Mr. Rupert Murdoch has way too much influence on the national media now. I think a strong competitor is required right now.
I think you're failing to separete the media from the delivery platform; the main channels that ntl carry are identical to the ones that Sky carry, and the majority of them are not owned by News Corp. Whatever your views on Murdoch (and I do understand that Murdoch-bashing is a fashionable past-time) you cannot deny that Sky has created a platform that is quite a long way ahead of the game compared to its competitors, which is why they have more customers.

But the game is changing right now, OD is billed as the future of the industry, and cable is ahead of the game right now in that arena, but I doubt it will always be that way, especially as new products from BT, Tiscali and Sky are all imminent.

Quote:
Originally Posted by Chris Howell (Post 34199170)
That too.

Plus, without Cable, Sky would have the HD market all to themselves and could charge what the hell they like for hardware and content. I doubt even Sky customers would think that's a good thing.
You don't credit the general public with much inteligence do you? People will only pay the price they think something is worth to them. No-one is forcing them to take out an HD subscription.

lostandconfused 17-01-2007 11:47
Re: Virgin Media Info
 
Quote:
Originally Posted by andygrif (Post 34199263)
You don't credit the general public with much inteligence do you? People will only pay the price they think something is worth to them. No-one is forcing them to take out an HD subscription.
i would disagree with that, if it were true then the Monopolies and Mergers Commission would only deal with essential items that people have to buy. But they dont, they deal with every business in the uk

RS100 17-01-2007 12:54
Re: Virgin Media Info
 
Looks like the rebranding has now started see my thread here

http://www.cableforum.co.uk/board/sh...php?t=33606424


Quote:
Originally Posted by lostandconfused (Post 34199274)
i would disagree with that, if it were true then the Monopolies and Mergers Commission would only deal with essential items that people have to buy. But they dont, they deal with every business in the uk

andygrif 17-01-2007 13:17
Re: Virgin Media Info
 
Quote:
Originally Posted by lostandconfused (Post 34199274)
i would disagree with that, if it were true then the Monopolies and Mergers Commission would only deal with essential items that people have to buy. But they dont, they deal with every business in the uk
And what was the finding of the MMC's investigation?

HDFootyMan 17-01-2007 20:03
Re: Virgin Media Info
 
Quote:
Originally Posted by andygrif (Post 34199263)
You don't credit the general public with much inteligence do you? People will only pay the price they think something is worth to them. No-one is forcing them to take out an HD subscription.

Well, no ****. :rolleyes:

My point stands - take Virgin Media out of the picture, and that leaves Sky as the only supplier of HD content.

If Joe Bloogs wanted HD, and Sky were asking too much for him, then of course he goes without it. At least now, Joe Bloggs has a choice.

RileyM 17-01-2007 22:51
Re: Virgin Media Info
 
finally, nice to see some OFFICIAL word from Virgin MEdia about the change. Hopefully more will come to light soon (hopefully before 1 February).

Btw, when is the re-brand set to take place? At first i heard 14 February, then more recently i heard somewhere (either here or DigitalSpy) that it was 1 or 2 February (can't remember exactly).

~RileyM

lostandconfused 18-01-2007 00:24
Re: Virgin Media Info
 
there has been a lot of speculation of the dates. but, im willing to bet my savings that it will be feb 14th:D

Shaun 18-01-2007 01:17
Re: Virgin Media Info
 
Quote:
Originally Posted by Chris Howell (Post 34199670)
Well, no ****. :rolleyes:

My point stands - take Virgin Media out of the picture, and that leaves Sky as the only supplier of HD content.
They're still going to be the only supplier - Sky aren't going to give their HD channels to Ntl for a long time I'm afraid. Why would they give their unique selling point away like that?

Quote:
But the game is changing right now, OD is billed as the future of the industry, and cable is ahead of the game right now in that arena, but I doubt it will always be that way, especially as new products from BT, Tiscali and Sky are all imminent.
Sky might just unlock the half of a HDD they're reserving on my Sky+ box when they bring theirs out. This coupled with their BB offerings makes me think VOD for Sky isn't that far away! Saying that Ntl's is a shambles - it's not the deal clincher it should be!

---------- Post added at 00:17 ---------- Previous post was at 00:15 ----------

Quote:
Originally Posted by lost and confused
there has been a lot of speculation of the dates. but, im willing to bet my savings that it will be feb 14th
The STB's are being updated later in the year so the main differnce (your on screen menu's) won't be noticed for several months!

cybernetic_tiger 18-01-2007 02:02
Re: Virgin Media Info
 
So have no-one noticed that the new site does not state the dreeded UP TO on the broadband speeds ... :-P

Tod 18-01-2007 10:24
Re: Virgin Media Info
 
Quote:
Originally Posted by andygrif (Post 34199263)
I'd disagree - most people stay with them as they are indifferent to the alternatives or think it would be too much hassle to change (the same reason why British Gas still have the majority of gas customers in the UK, dispite being the most expensive and offering dreadful customer service too).
Maybe it's customer loyalty to the brand because they have had no problems and are happy with what they have got - why is it assumed people always want the "cheap" option - untrue.


Quote:
Originally Posted by andygrif (Post 34199263)
I think you're failing to separete the media from the delivery platform; the main channels that ntl carry are identical to the ones that Sky carry, and the majority of them are not owned by News Corp. Whatever your views on Murdoch (and I do understand that Murdoch-bashing is a fashionable past-time) you cannot deny that Sky has created a platform that is quite a long way ahead of the game compared to its competitors, which is why they have more customers.
Sky has done more damage than good. We used to get cricket, rugby and football on terrestrial television - even the national teams you have to pay to see now, not to mention the splitting up of world darts because of Sky.
How is Skys platform "a long way ahead of the game?" - I don't see it as being any better than cable.


Quote:
Originally Posted by andygrif (Post 34199263)
You don't credit the general public with much inteligence do you? People will only pay the price they think something is worth to them. No-one is forcing them to take out an HD subscription.
If you have a HD TV, and Sky is the only provider of HD content, then you will pay more to get it. OK there would be a limit, but Sky would charge a lot closer to that limit with no competition.
Our government are scared of News International, they can and have swayed elections, and this is something we should all be worried about. Their purchasing of ITV was well below the belt. I wish Branson luck with what is going to be his hardest challenge yet, because you can bet your life News International will not be reporting him as such the hero as they have before now. You can bet they will have some scam story to demolish the poor guy is he starts to succeed.

lostandconfused 18-01-2007 10:39
Re: Virgin Media Info
 
Quote:
Originally Posted by Shaun (Post 34199914)
The STB's are being updated later in the year so the main differnce (your on screen menu's) won't be noticed for several months!
ntl:telewest will officially become virgin media on 14th feb 2007. rebranding will be done before the launch

Shaun 18-01-2007 11:03
Re: Virgin Media Info
 
Not according to the site above - the software is being updated untill June/July.

Stephen 18-01-2007 11:20
Re: Virgin Media Info
 
Quote:
Originally Posted by Shaun (Post 34200019)
Not according to the site above - the software is being updated untill June/July.
Yes they will start in Feb and it will take till June to roll out to all areas.

They did the same with other software releases, eg CR3 They staggered the release over different areas over a period of time.

Nikesh 18-01-2007 11:23
Re: Virgin Media Info
 
Quote:
Originally Posted by lostandconfused (Post 34200007)
ntl:telewest will officially become virgin media on 14th feb 2007. rebranding will be done before the launch
Cool :tu:

andygrif 18-01-2007 13:00
Re: Virgin Media Info
 
Quote:
Originally Posted by Tod (Post 34200001)
Maybe it's customer loyalty to the brand because they have had no problems and are happy with what they have got - why is it assumed people always want the "cheap" option - untrue.
Well to use the same example, why would someone pay 30% more for their gas? I've been doing it, but I've finally got around to changing to an alternative supplier.

When it comes to brand loyalty, you might be right if you were talking about a product, such as baked beans or crisps, but generally not in terms of service providers. This is especially true when it comes to a service that could be perceived to be identical, such as energy providers or multichannel TV. (Note the use of the word perceived).

Quote:
Originally Posted by Tod (Post 34200001)
Sky has done more damage than good. We used to get cricket, rugby and football on terrestrial television - even the national teams you have to pay to see now, not to mention the splitting up of world darts because of Sky.
You fail to mention the sports bodies that accepted the offers from the broadcasters. You also fail to mention Setanta, the Irish broadcaster, who now have the rights to some major golf tournaments.

Whilst I agree with the concept that there should be mainstream sport on the mainstream channels, this simply was never going to be practical in the multichannel world. I don't agree that this has done damage, if there were no subscription sports channels you TV license fee would be a hell of a lot more than it currently is, and as a someone who doesn't really watch much sport, I object to funding it via my license fee to the degree you're talking about.

The other positive effect of Sky Sports is that you can now watch more sport than you could ever hope for in the good old days you're on about; Minority sports are now catered for more than ever, lower-league football teams find their matches on TV and of course you can always go to the pub to watch it all for free. So there is a positive effect from Sky's entry into that market.

Quote:
Originally Posted by Tod (Post 34200001)
How is Skys platform "a long way ahead of the game?" - I don't see it as being any better than cable.
Have you used to two systems? I had ntl digital fairly early after it was released, then we moved and I dumped them (back to the more hassle than it was worth argument from above, to do it before moving house) and got a Sky+ box. It's all personal I guess, but the accuracy, efficiency, style, speed and usability IMHO are streets ahead of ntl.

Quote:
Originally Posted by Tod (Post 34200001)
If you have a HD TV, and Sky is the only provider of HD content, then you will pay more to get it. OK there would be a limit, but Sky would charge a lot closer to that limit with no competition.
But your beloved cable company pretty much set the agenda for HD pricing in this country - Telewest were the first to market, Sky had no HD offering when TV Drive was launched. So why did Telewest charge what they did? Becuase the research they did (and presumably Sky did too) told them that this was the price that most interested customers would be prepared to pay. There is no conspiracy theory of the evil Mr Murdoch sitting in a darkened room telling his mignons to financially cripple every HDTV owner - that's a crazy theory.

Quote:
Originally Posted by Tod (Post 34200001)
Our government are scared of News International, they can and have swayed elections, and this is something we should all be worried about. Their purchasing of ITV was well below the belt.
There's no doubt that News Internation is a powerful media outlet, not just here, but around the world. We also have some of the most strict media regulation in this country, which is controlled by the government - so why is Murdoch not allowed to buy a terrestrial mainstream channel, if what you say is true?

And for the record, Murdoch has NOT bourght ITV, he has bought a minority stake in ITV - which ntl itself tried to buy by offering a well below market price for. Why would they want to do that do you think?

Quote:
Originally Posted by Tod (Post 34200001)
I wish Branson luck with what is going to be his hardest challenge yet, because you can bet your life News International will not be reporting him as such the hero as they have before now. You can bet they will have some scam story to demolish the poor guy is he starts to succeed.
I wish Branson luck too, although I'm not sure how hands-on he's likely to be. I think this country deserves a decent cable TV offering, I think they're about ten years too late, which makes his job much harder, but I also think the potential of cable has never been realised completely, due to a sucession of inferior senior management at ntl and Telewest.

Maybe now is the start of something good.... but me as the synical one in the corner suggests that a clever rebrand and figurehead is not going to change the years of rot that much. We'll see.

Stephen 19-01-2007 11:54
Re: Virgin Media Info
 
1 Attachment(s)
Have attached a copy of the letter customers are recieving in the mail. I can't attached the pdf of the booklet as its too big.

arcamalpha2004 19-01-2007 11:57
Re: Virgin Media Info
 
Mine came today, my reply to richard would be get a working product ( s ) and you will get the customers, not the other way around ;)

Bill C 19-01-2007 14:09
Re: Virgin Media Info
 
Quote:
Originally Posted by arcamalpha2004 (Post 34200869)
Mine came today, my reply to richard would be get a working product ( s ) and you will get the customers, not the other way around ;)
And mine would be "Get on with kicking $ky's butt" ;)

Stephen 19-01-2007 14:23
Re: Virgin Media Info
 
Our office has started with a small bit of rebranding today. There were guys putting up a big Virgin Media logo on the back doors. Its actually happening :)

quadplay 19-01-2007 14:28
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34200866)
Have attached a copy of the letter customers are recieving in the mail. I can't attached the pdf of the booklet as its too big.
And here's the unedited version, found on another forum... I hope the original poster won't mind me reproducing it. ;)

Quote:
Dear customer,

Hello. Richard here. The one with the beard. I've got a spiffing new
wheeze that I wanted to tell you about.

You know how sometimes people take the good parts of crashed and
destroyed cars, and weld them together into a new one? Well right now,
we're bringing ntl, Telewest, Virgin.net & Virgin Mobile together to
form a brand new entertainment company.

The whole mess will all be sprayed red, and called Virgin Media. Hey,
that's my name! It'll look just as good as a real car, as long as you
don't actually drive it. And since you might have things in the
glovebox of the old companies that we've cut and shut together, we
thought we should let you know before anyone else.

The future is bright. Wait, isn't that someone else's slogan? Well
it's mine now. And guess what? We'll be the first people to bring you
Digital TV, Broadband, Phone and Mobile, all from the same company. As
long as you don't count ntl, who did it years ago. And nobody wanted
it back then either! But that's not important right now. What's
exciting is all the new things we'll bring you. Like Digital TV.
You've probably got this already. But not with a Virgin logo on it.
And you can turn it off whenever you want. Which we think will be most
of the time. Cool!

There's also Broadband that lets you download as much as you want. You
might have this already, and if you do then you'll know that this part
isn't true. Download too much and we'll make your connection run
slower than our trains. But don't tell the ASA. Ha ha!

We also offer simple phone packages that charge you far more than
anyone else. It fits around your life and gives you the unrivalled
convenience of not having to worry about whether you want it or not,
because we force you to pay for it anyway. And for when you're on the
move, I'd love to lend you my old pay-as-you-go mobile. Whoo! Quad
play! Excellent!!!

We're here to bring you the service you deserve. Hey, I said that with
a straight face! But I'm not pretending it's going to happen
overnight. It's not going to happen at all really, because nothing is
changing, we're just sticking a new logo on everything. And that's the
important thing. We're working with some of the cheapest suppliers in
the business to do it.

For a glimpse of what's ahead, have a look at the nice pictures in the
enclosed leaflet. We hope they'll distract you from that nasty "PRICE
INCREASES" letter you got a few weeks ago. And if you want to know
more, come to my website. You could win a chance to party with me.
Whimmy Wham Wham Whazzle!

There's just one more thing we want you to know.

We're aiming to make the whole Virgin Media experience just as good as
the service our Virgin Trains customers have enjoyed for years.

We don't think it'll be hard.

It's going to be simply smashing!

Please send money.

Love and hugs
Richard Branston
:D

Mick 19-01-2007 15:02
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34200866)
Have attached a copy of the letter customers are recieving in the mail. I can't attached the pdf of the booklet as its too big.
Send it me via e-mail (address below) and I'll upload it. I've received this booklet today through the post.

webmaster[@]cableforum.co.uk (Obviously removing [ ]).

Nikesh 19-01-2007 17:38
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34200866)
Have attached a copy of the letter customers are recieving in the mail. I can't attached the pdf of the booklet as its too big.
Thank you for the letter. Hopefully I will get mine soon with the booklet. :)

lostandconfused 19-01-2007 18:15
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34201102)
You know how sometimes people take the good parts of crashed and
destroyed cars, and weld them together into a new one? Well right now,
we're bringing ntl, Telewest, Virgin.net & Virgin Mobile together to
form a brand new entertainment company.
car crash company... im sure some people on here would think that is accurate!:D

themelon 19-01-2007 18:24
Re: Virgin Media Info
 
Well the 'unedited' version is utter tittletattle.

Has the person ever been on a Virgin Train?

Sure as hell they are a damn site better than some of the wrecks with bolted on Park benches which First, Central Trains and numerous other operators are running in this country.

Nothing improves overnight, ntl is a mess the train network is a mess but Branson is doing his best to sort it and good on him.

If they think ntls phone service is expensive they should try BT, at least ntls service has the advantage of working, without a crackle.

scrotnig 19-01-2007 21:21
Re: Virgin Media Info
 
Personally I can't be doing with Branson, he's a sham. "I'm a self made millionaire through hard work", yes and rich parents who helped him get started.

*Everything* Branson does that is meant to look like he's just a decnet nice ordinary guy is all a big sham to get the publicity. Of course, this doesn't make him any worse than other big hard-nosed businessmen, however too many people think Branson's wonderful and it makes me want to heave frankly.

sav112 19-01-2007 21:32
Re: Virgin Media Info
 
Sorry but what does this all mean with regards to ntl's 10meg roll out?
i see this Vigin Media do a 2mb-4mb-10mb.
so is that what we are now sticking with or not?
i thought Ntl was about to move on to 10MB as standard!

Nikesh 19-01-2007 21:46
Re: Virgin Media Info
 
Quote:
Originally Posted by sav112 (Post 34201374)
Sorry but what does this all mean with regards to ntl's 10meg roll out?
i see this Vigin Media do a 2mb-4mb-10mb.
so is that what we are now sticking with or not?
i thought Ntl was about to move on to 10MB as standard!
They were going to make 10mb standard, but for now they are keeping the speeds at 2mb/4mb/10mb. You will also be able to buy 50mb in a few months.

Shaun 20-01-2007 00:16
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34201381)
They were going to make 10mb standard, but for now they are keeping the speeds at 2mb/4mb/10mb. You will also be able to buy 50mb in a few months.
You really shouldn't believe everything you hear on here mate. :(

Quote:
We'll be the first people to bring you
Digital TV, Broadband, Phone and Mobile, all from the same company. As
long as you don't count ntl, who did it years ago. And nobody wanted
it back then either!
:rofl:

Do Virgin think that people want to have everything with one supplier - I wouldn't trust Ntl (or Sky) with four accounts, neither of them could cope with two. That said it's rarely cheaper to do this anyway!

arcamalpha2004 20-01-2007 09:53
Re: Virgin Media Info
 
Quote:
Originally Posted by quadplay (Post 34200961)
And here's the unedited version, found on another forum... I hope the original poster won't mind me reproducing it. ;)



:D


;) :D

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------

Quote:
Originally Posted by themelon (Post 34201184)
Well the 'unedited' version is utter tittletattle.

Has the person ever been on a Virgin Train?

Sure as hell they are a damn site better than some of the wrecks with bolted on Park benches which First, Central Trains and numerous other operators are running in this country.

Nothing improves overnight, ntl is a mess the train network is a mess but Branson is doing his best to sort it and good on him.

If they think ntls phone service is expensive they should try BT, at least ntls service has the advantage of working, without a crackle.


Put a few leaves on the track and they're buggered! :erm: ;)
Lets see how things are this time next year, if imo they can rival the sky service and bt service I have who knows?:)

---------- Post added at 08:53 ---------- Previous post was at 08:45 ----------

Quote:
Originally Posted by scrotnig (Post 34201368)
Personally I can't be doing with Branson, he's a sham. "I'm a self made millionaire through hard work", yes and rich parents who helped him get started.

*Everything* Branson does that is meant to look like he's just a decnet nice ordinary guy is all a big sham to get the publicity. Of course, this doesn't make him any worse than other big hard-nosed businessmen, however too many people think Branson's wonderful and it makes me want to heave frankly.

My sentiments :)
This is the guy who when he was younger was badgering john lennons agent for an autographed record so he could auction it off at a students event, at the time yoko ono was having an abortion.
Bransons " mr nice guy " image did not find favour with john lennon either.

nn012 20-01-2007 12:11
Re: Virgin Media Info
 
interesting read here: http://www.telegraph.co.uk/money/mai...cnvirgin20.xml

Quote:
Virgin Media, which has spent £5m trying to improve the cable groups' poor customer service, will spend tens of millions of pounds to increase coverage.

Nikesh 20-01-2007 12:15
Re: Virgin Media Info
 
Quote:
Originally Posted by Shaun (Post 34201507)
You really shouldn't believe everything you hear on here mate. :(
You don't think this will happen soon? :confused:

King Of Fools 20-01-2007 12:34
Re: Virgin Media Info
 
Quote:
Originally Posted by nn012 (Post 34201692)
I found the following interesting:
Quote:
Originally Posted by Telegraph
At the centre of Virgin Media's plan is a new set-top box intended to rival the popular Sky+ recorder. The box, which has a secret codename, is based on Telewest's TVDrive which decodes digital television signals and allows users to pause and rewind live television. The new box is expected to be able to carry high-definition pictures.
Is this just the TVDrive renamed the V+ box?

Nikesh 20-01-2007 12:38
Re: Virgin Media Info
 
Quote:
Originally Posted by King Of Fools (Post 34201708)
Is this just the TVDrive renamed the V+ box?
Yeah, that's what I was thinking when I read it too.

Lambard 22-01-2007 03:28
Re: Virgin Media Info
 
can anyone tell me what is the diffrent will be made of changing to Virgin Media

Rik 22-01-2007 10:35
Re: Virgin Media Info
 
Quote:
Originally Posted by lostandconfused (Post 34200007)
ntl:telewest will officially become virgin media on 14th feb 2007. rebranding will be done before the launch
So is this the date I can expect my speed upgrade to 20Meg? ;)

Shaun 22-01-2007 11:15
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34201693)
You don't think this will happen soon? :confused:
What like the 20Mbit that was trialled and never sold? No not really - if it does it'll bot be for a while and even then it'll probably never work. :(

ginge51 26-01-2007 02:56
Re: Virgin Media Info
 
what about caps/restrictions when ntl/telewest move over to virgin media will any be implemented as ive just today got ntl broadband installed at my home for 10 pound 2 meg bb ?
plus will my price plan change as i got this 2 meg 10 pound service b4 the 31st of jan which was the ending date ???

thx :)

King Of Fools 26-01-2007 11:05
Re: Virgin Media Info
 
Quote:
Originally Posted by ginge51 (Post 34206533)
what about caps/restrictions when ntl/telewest move over to virgin media will any be implemented as ive just today got ntl broadband installed at my home for 10 pound 2 meg bb ?
plus will my price plan change as i got this 2 meg 10 pound service b4 the 31st of jan which was the ending date ???
Well given that they have announced that they are going to un-cap Virgin.net broadband, I do not think they will be introducing a cap on cable broadband.

Nomark 26-01-2007 15:31
Re: Virgin Media Info
 
Quote:
Originally Posted by Shaun (Post 34201507)
You really shouldn't believe everything you hear on here mate. :(



:rofl:

Do Virgin think that people want to have everything with one supplier - I wouldn't trust Ntl (or Sky) with four accounts, neither of them could cope with two. That said it's rarely cheaper to do this anyway!
If you look at the ntl:Telewest accounts you will find that quite a large proportion of their customers take at least 2 and many take 3 services from them. Adding Mobile Telephony should not be a big step for many.

Alan Bonney 26-01-2007 18:48
Re: Virgin Media Info
 
Dear Sirs

I have registered with you and I have a few observations to offer -

I had digital TV installed with NTL 3 weeks ago and had many reasons to send a specific and general letter of complaint to a Mr. Vas Argidhiotis (Managing Director - National Sales) I will return to this issue later. but would like to comment on your terms and conditions that contrasts sharply with the near absence of anything comparable at NTL.
Indeed I know of nothing similar operated by all the known competitors.

It is a very intimidating document: in a fairly small font size that those of us with poor eyesight find difficult to digest - it can hardly be described as `user friendly`

Overall I am very optomistic that your new management focus will greatly enhance your services to us all.

I wish to send an email copy of the unanswered letter that I have referred to previously. Would you send me an email at <email removed - Jefferson T> to facilitate this objective (to copy/paste that does not seem appropriate in this format)

Thank You

<address removed - Jefferson T>

crackjack 26-01-2007 18:55
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34198545)
From today customers will start to recieve a letter from Mr Branson and a leaflet letting them know about the changes that will start to happen pretty soon.

There is also a new website www.knowfirst.co.uk which has details about the new company. :)



ref to the recant post i wa wondering if any 1 has a new ntl box with the harddrive in ass im thinking of upgrading 2 .....1 so b4 i do i want 2 now wot they are like if any 1 can help me out;)

Stephen 26-01-2007 18:56
Re: Virgin Media Info
 
Hi Alan :welcome:

But dude don't post your address and email on a forum. Not a good idea!

What is the letter about?

Hi Crackerjack, I have the TV Drive or V+HD Box as it will soon be known as and its is very good. Works like Sky+ but slightly better. Best avoid the Text speak though.

dilli-theclaw 26-01-2007 19:06
Re: Virgin Media Info
 
Quote:
Originally Posted by Alan Bonney (Post 34207019)
Dear Sirs

I have registered with you and I have a few observations to offer -

I had digital TV installed with NTL 3 weeks ago and had many reasons to send a specific and general letter of complaint to a Mr. Vas Argidhiotis (Managing Director - National Sales) I will return to this issue later. but would like to comment on your terms and conditions that contrasts sharply with the near absence of anything comparable at NTL.
Indeed I know of nothing similar operated by all the known competitors.

It is a very intimidating document: in a fairly small font size that those of us with poor eyesight find difficult to digest - it can hardly be described as `user friendly`

Overall I am very optomistic that your new management focus will greatly enhance your services to us all.

I wish to send an email copy of the unanswered letter that I have referred to previously. Would you send me an email at <email removed - Jefferson T> to facilitate this objective (to copy/paste that does not seem appropriate in this format)

Thank You

<address removed - Jefferson T>
I've removed your address and email from your post as we don't want spammers et al to get hold of you...

I'm not sure if you think this site is owned by ntl? It's not by the way.

As for the small font size - I've yet to see this document myself, but being a visually impaired person myself if I can't read it I'll be on the phone to customer services to ask them to send me a copy in a format that is suitable for me. Ntl have ALWAYS done this on request everytime I've called them.

So if you need a larger copy try to give them a call.

Jefferson T

Mister Jack 26-01-2007 19:12
Re: Virgin Media Info
 
Quote:
Originally Posted by Chris Howell (Post 34198930)
Very nice site and very nice info in the post this morning.

The best news: From March, Customer Services will be open from 8am to 12 midnight, 7 days a week. :tu:

Ooohh!! There a picture of the new look EPG on that site. Looks very nice.
i live in Birmingham :) n i recieved mine today:) yay

bluetide 27-01-2007 02:21
Re: Virgin Media Info
 
weve yet to receave one for the NTL account but mum receaved a letter and booklet via virgin mobile

V-Media! 27-01-2007 03:20
Re: Virgin Media Info
 
THIS IS GOING TO BE MASSIVE!!! FINALLY WE WILL OVERTAKE BT AND SKY!!! :dunce:

Chrysalis 27-01-2007 05:24
Re: Virgin Media Info
 
Quote:
It will strike a wholesale deal with a telecoms supplier and install its own equipment in some BT exchanges, using phone lines to pipe television pictures to customers' homes. Some customers may be offered ultra-high-speed broadband at 50 megabytes per second.
Dissapointing, since the extra coverage simply means in those non cabled areas its just another adsl provider to choose from, especially in areas where there is a cable presence but they cant upgrade the analogue to support broadband.

BT can laugh at this as they will be earning revenue from ntl now and have a piece of just about every single broadband provider in this country.

DougWeller 28-01-2007 22:06
Re: Virgin Media Info
 
Quote:
Originally Posted by Nomark (Post 34206808)
If you look at the ntl:Telewest accounts you will find that quite a large proportion of their customers take at least 2 and many take 3 services from them. Adding Mobile Telephony should not be a big step for many.
It would be for me. I've been a very happy BlueYonder BB and Tv customer with no phone. I'm moving to an ntl area and was shocked to find out that no phone, no tv. So I'll keep cable for BB but I won't have a phone forced on me, I'm off to Sky.
Doug

King Of Fools 28-01-2007 22:39
Re: Virgin Media Info
 
Quote:
Originally Posted by DougWeller (Post 34208407)
It would be for me. I've been a very happy BlueYonder BB and Tv customer with no phone. I'm moving to an ntl area and was shocked to find out that no phone, no tv. So I'll keep cable for BB but I won't have a phone forced on me, I'm off to Sky.
Doug
That is changing from 1st February:
http://www.cableforum.co.uk/board/sh...php?t=33607022

Andrew Moore 29-01-2007 14:53
Re: Virgin Media Info
 
What a pathetic site! (knowfirst.co.uk)
Tells you nothing. Can't even contact them!
The getting to know you questionnaire does nothing of the sort, most questions didn't give any option I could honestly answer so had to put any rubbish in as my answer!
If this is a look at the future of the service I'm going over to Sky!

Stephen 29-01-2007 15:07
Re: Virgin Media Info
 
Quote:
Originally Posted by Andrew Moore (Post 34208764)
What a pathetic site! (knowfirst.co.uk)
Tells you nothing. Can't even contact them!
The getting to know you questionnaire does nothing of the sort, most questions didn't give any option I could honestly answer so had to put any rubbish in as my answer!
If this is a look at the future of the service I'm going over to Sky!
Calm down man its only a preview site, with a bit of early info. Judging by the look its been designed by the Virgin people.

I am sure once it gets nearer the time more info will appear or even a better website will arise.

Nikesh 29-01-2007 18:03
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34208777)
I am sure once it gets nearer the time more info will appear or even a better website will arise.
Virginmedia.com is going to get redesigned with all the info you will possibily need. ;)

DerekRothwell 29-01-2007 20:11
Re: Virgin Media Info
 
Quote:
Originally Posted by crackjack (Post 34207031)

ref to the recant post i wa wondering if any 1 has a new ntl box with the harddrive in ass im thinking of upgrading 2 .....1 so b4 i do i want 2 now wot they are like if any 1 can help me out;)


Anyone on here translate Norwegian??:D

Stephen 29-01-2007 20:12
Re: Virgin Media Info
 
Quote:
Originally Posted by Nikesh (Post 34208883)
Virginmedia.com is going to get redesigned with all the info you will possibily need. ;)
I know, employee remember ;) Cough, Testingm Cough, lol

sakiblateef 29-01-2007 20:15
Re: Virgin Media Info
 
Hi,

Are there any scheduled rollout dates for the Virgin software?

Nikesh 29-01-2007 20:20
Re: Virgin Media Info
 
Quote:
Originally Posted by DarthYoda (Post 34209001)
I know, employee remember ;) Cough, Testingm Cough, lol
Oops lol, I didn't read your signature before. :p:

Quote:
Originally Posted by sakiblateef (Post 34209006)
Hi,

Are there any scheduled rollout dates for the Virgin software?
I would like the rollout dates too if anyone has them... :)

Bill C 29-01-2007 20:57
Re: Virgin Media Info
 
Quote:
Originally Posted by Andrew Moore (Post 34208764)
What a pathetic site! (knowfirst.co.uk)
Tells you nothing. Can't even contact them!
The getting to know you questionnaire does nothing of the sort, most questions didn't give any option I could honestly answer so had to put any rubbish in as my answer!
If this is a look at the future of the service I'm going over to Sky!
Nice first post

Nikesh 29-01-2007 21:19
Re: Virgin Media Info
 
Quote:
Originally Posted by Andrew Moore (Post 34208764)
What a pathetic site! (knowfirst.co.uk)
Tells you nothing. Can't even contact them!
The getting to know you questionnaire does nothing of the sort, most questions didn't give any option I could honestly answer so had to put any rubbish in as my answer!
If this is a look at the future of the service I'm going over to Sky!
:welcome: to the forum Andrew!

Quote:
Originally Posted by Bill C (Post 34209073)
Nice first post
:LOL:

Vegeta 29-01-2007 22:15
Re: Virgin Media Info
 
One thing I hope Virgin Media improve is the newsgroup service. They need to add more newsgroups, specifically DVD newsgroups :D

Rik 30-01-2007 00:39
Re: Virgin Media Info
 
Quote:
Originally Posted by Vegeta (Post 34209139)
One thing I hope Virgin Media improve is the newsgroup service. They need to add more newsgroups, specifically DVD newsgroups :D
Yes and also 100 days retention not the current 100mins :D

Oh and not forgetting those Linux Binary groups for my ISOs ;)

Mick Fisher 30-01-2007 20:42
Re: Virgin Media Info
 
Quote:
Originally Posted by Vegeta (Post 34209139)
One thing I hope Virgin Media improve is the newsgroup service. They need to add more newsgroups, specifically DVD newsgroups :D
:LOL:
It doesn't hurt to hope but please don't hold your breath.............

Lambard 31-01-2007 20:20
Re: Virgin Media Info
 
any news about the Interactive Service on sky sports channels will be added
when virgin media take over?

I hope that true

:tu:


All times are GMT +1. The time now is 16:53.
Page 1 of 2 1 2
Show 100 post(s) from this thread on one page

Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum