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-   -   Online Banking (https://www.cableforum.uk/board/showthread.php?t=33602805)

Pø†øƒGøLÐ 28-10-2006 21:10
Online Banking
 
I use online banking with Standard Life Bank - for the last 3 days I have been experiencing difficulties (it hangs on login and by the time it's gone thru to my account I can't then access any of the functions because it's timed out).

I haven't changed any settings on my pc, nor installed any additional software. It does the same on the other 2 pc on my home network.

It works fine at my sister's (non-Telewest) and when I call their helpline they just tell me they have no other reports of problems. I've had this bank account for about 5+ years and never experienced any issues before.

I also notice that a new account I recently opened with Nationwide there are some functions I seem unable to access, yet they work fine when I connect from work (non-Telewest) - eg setting up standing orders.

Does anyone know of anything that could be causing these issues or have any suggestions how I can resolve it?

The Jackal 28-10-2006 21:16
Re: Online Banking
 
Can you try the site in another browser first :

Like say mozilla firefox ?

(the reason why is say that maybe your instance of Internet Explorer is polluted or maybe us web developers have not coded up the site properly lol)

Pø†øƒGøLÐ 28-10-2006 22:17
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146435)
Can you try the site in another browser first :

Like say mozilla firefox ?

(the reason why is say that maybe your instance of Internet Explorer is polluted or maybe us web developers have not coded up the site properly lol)
But I've done this on 3 separate pc on my home network - are you suggesting all 3 installations could have become corrupted at the same time?

Druchii 28-10-2006 22:36
Re: Online Banking
 
No, just that the site may have had a change of scripting. Hence whichever browsers you're using could be displaying/doing things wrong.

The Jackal 28-10-2006 23:15
Re: Online Banking
 
Quote:
Originally Posted by Pø†ÃƒÆ’¸’Gà ‚¸LÐ (Post 34146453)
But I've done this on 3 separate pc on my home network - are you suggesting all 3 installations could have become corrupted at the same time?
No just beginning diagonsis 1 step at a time the problem could be one of many you see.

Browser compatibility is looking more unlikely if you say that all 3 machines exhibit the same problem,

Give firefox a try anyway otherwise have you installed a new router/firewall ?

When you say the connection hangs maybe the bank is trying to connect to you for authenticate (bypass man in middle). If Standard Life is doing this then hats off I didn't think they had it in them.

To test this connect a PC DIRECTLY to he cable modem/internet and make sure you have an external IP address : connect to bank see if it works.

(oh yeh forgot to say that when you do this turn your firewall off)

popper 28-10-2006 23:36
Re: Online Banking
 
downloading, burning&booting a linux livecd and trying that browser is also a good thing to try.

The Jackal 28-10-2006 23:40
Re: Online Banking
 
Quote:
Originally Posted by popper (Post 34146474)
downloading, burning&booting a linux livecd and trying that browser is also a good thing to try.
Good luck but I don't think it'll help - What about the firewall/router ? Have you connected to the bank ok previously with your current home network architecture ie same firewall and router setup ?

Ooops sorry Popper I thought that was MrGold who wrote that DOH !

Hugh 28-10-2006 23:43
Re: Online Banking
 
Quote:
Originally Posted by popper (Post 34146474)
downloading, burning&booting a linux livecd and trying that browser is also a good thing to try.
Seems to be a common solution - I wonder what the problem is? :D

Seems a bit extreme, sort of amputation as a solution for a splinter in your finger. ;)

popper 29-10-2006 01:09
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146476)
Good luck but I don't think it'll help - What about the firewall/router ? Have you connected to the bank ok previously with your current home network architecture ie same firewall and router setup ?

Ooops sorry Popper I thought that was MrGold who wrote that DOH !
:D

---------- Post added at 00:09 ---------- Previous post was at 00:06 ----------

Quote:
Originally Posted by foreverwar (Post 34146477)
Seems to be a common solution - I wonder what the problem is? :D

Seems a bit extreme, sort of amputation as a solution for a splinter in your finger. ;)
:)
yes, and remember they dont need to install the thing to test it or effect the installed windows OS in any way :p:

slax is good small one to go for for instance, you can even make your custom ISO's inside windows if you like.
http://www.slax.org/
http://myslax.bonsonno.org/screenshots.php
http://www.cableforum.co.uk/board/sh...lax#post795355

AntiSilence 29-10-2006 01:23
Re: Online Banking
 
Oh, I can't access my website....

BURN LINUX AND TRY THAT

But I can't see such and such....

BURN LINUX AND TRY THAT

But I don't have a burner....

BURN LIN.... OH...

popper 29-10-2006 01:31
Re: Online Banking
 
Quote:
Originally Posted by AntiSilence (Post 34146524)
Oh, I can't access my website....

BURN LINUX AND TRY THAT

But I can't see such and such....

BURN LINUX AND TRY THAT

But I don't have a burner....

BURN LIN.... OH...
stop being a cheapskate and go and buy one then...
http://www.allcomputers.co.uk/prodcat.asp?CatID=4

CD-Writer Liteon Retail 52X 32X 52XCD-R/RW & Combo
CodeCDR-WRI-2-1Cost£14.00
[edit] sorry , wrong unit and the price is a little more:walk:

The Jackal 29-10-2006 01:33
Re: Online Banking
 
ROFL ! LOL Harder as this vBulletin didnt wanna let me give popper 'Reputation' something about needing to spread it around or somefink

Druchii 29-10-2006 01:38
Re: Online Banking
 
Install it to a USB pen drive then... and boot from that :p

Hugh 29-10-2006 10:34
Re: Online Banking
 
Or just try to fix the problem? Some of you guys solutions to first line fault-finding are "innovative" - eg, I have a steering wobble in my car, what should I do? Have you tried changing the engine?

Any hoo,
Have you recently installed anything on your computer(s)? IE7, Messenger Live, etc?
Do you have all the latest patches on your computers?
Has anything changed on your router?
Have you checked your firewall rules?
Have you run anti-spyware/anti-virus recently, to make sure nothing "dodgy" is on your computer

AntiSilence 29-10-2006 13:05
Re: Online Banking
 
Quote:
Originally Posted by foreverwar (Post 34146586)
Or just try to fix the problem? Some of you guys solutions to first line fault-finding are "innovative" - eg, I have a steering wobble in my car, what should I do? Have you tried changing the engine?
Exactly. And I DO have a CD burner thank you for the information though :rolleyes:

georgepomone 29-10-2006 13:56
Re: Online Banking
 
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.

The Jackal 29-10-2006 14:03
Re: Online Banking
 
Quote:
Originally Posted by georgepomone (Post 34146707)
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.
TOP Answer - doh - The simplest solutions are commonly right - well done

Yup empty cache and cookies is looking like the answer

Pø†øƒGøLÐ 29-10-2006 20:35
Re: Online Banking
 
Quote:
Originally Posted by foreverwar (Post 34146586)
Or just try to fix the problem? Some of you guys solutions to first line fault-finding are "innovative" - eg, I have a steering wobble in my car, what should I do? Have you tried changing the engine?

Any hoo,
Have you recently installed anything on your computer(s)? IE7, Messenger Live, etc?
Do you have all the latest patches on your computers?
Has anything changed on your router?
Have you checked your firewall rules?
Have you run anti-spyware/anti-virus recently, to make sure nothing "dodgy" is on your computer
Yeh - if you read my original post... I have installed nothing, I've changed no settings, and this happens on all 3 pc on my home network - ie there is something in the connection blocking it not the pc... and it always worked fine until this week (I banked with them for about 5years or so).

---------- Post added at 19:35 ---------- Previous post was at 19:33 ----------

Quote:
Originally Posted by georgepomone (Post 34146707)
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.
This happens on all 3 pc on my home network, so is not a cache issue... and I don't use proxy.

The Jackal 29-10-2006 20:37
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146927)
This happens on all 3 pc on my home network, so is not a cache issue... and I don't use proxy.
Have you tried clearing the cache AND cookies : shutting down the browser and restarting the browser as we suggested ?

Hugh 29-10-2006 20:38
Re: Online Banking
 
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.

Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?

And have you tried clearing down the cache, closing the browser, and trying again?

homealone 29-10-2006 20:47
Re: Online Banking
 
Quote:
Originally Posted by foreverwar (Post 34146932)
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.

Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?

And have you tried clearing down the cache, closing the browser, and trying again?
AFAIK proxies are not relevant for https sites, although if the bank uses an http portal before loading the secure site, it may be a factor???

Pø†øƒGøLÐ 29-10-2006 20:56
Re: Online Banking
 
Quote:
Originally Posted by foreverwar (Post 34146932)
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.

Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?

And have you tried clearing down the cache, closing the browser, and trying again?
AFAIK Blueyonder customers have never used proxy... I have been with them about 7 years and never used proxy. Why would I need to when I have a direct connection?

Yes, I've cleared the cache, etc, but this is happening with all 3 pc on my home network... how can it be a cache issue when the other 2 pc never visited the site before I started experiencing problems this week?

The Jackal 29-10-2006 20:57
Re: Online Banking
 
He's probably online managing his sizable portfolio....

I've noticed a lot of bugs on the standardlife website but came across this :

Why can't I see the online banking screen when I log in?

Our online services open in a new window. If this window does not appear, you may need to check any pop-up blocking software you have installed and add our site to your list of allowed sites.

If your pop-up blocking software is part of a firewall you have installed, please check with the software vendor on how to do this - most will have instructions on their company website. If you are using the software as part of the Microsoft Windows XP operating system, full details can be found on this link:

------
EDIT

Just because you could access a website yesterday doesnt mean you'll get the same response today... Software is changing on a daily basis and so do websites

Pø†øƒGøLÐ 29-10-2006 20:58
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146931)
Have you tried clearing the cache AND cookies : shutting down the browser and restarting the browser as we suggested ?
Yes... I've tried all that... but it doesn't explain why the same issue occurs on the other 2 pc on the network which didn't visit that site before this week?

The Jackal 29-10-2006 21:01
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146952)
AFAIK Blueyonder customers have never used proxy... I have been with them about 7 years and never used proxy.
FYI we are all proxied invisibly.

Pø†øƒGøLÐ 29-10-2006 21:01
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146953)
He's probably online managing his sizable portfolio....

I've noticed a lot of bugs on the standardlife website but came across this :

Why can't I see the online banking screen when I log in?

Our online services open in a new window. If this window does not appear, you may need to check any pop-up blocking software you have installed and add our site to your list of allowed sites.

If your pop-up blocking software is part of a firewall you have installed, please check with the software vendor on how to do this - most will have instructions on their company website. If you are using the software as part of the Microsoft Windows XP operating system, full details can be found on this link:
I spent a while browsing their help files before posting... I even called them but they say noone else reported a fault.

The site itself is working... I enter my login details and the "account" box pops up with my details, etc.. as it should... but takes a good 5 mins to finish loading (it generally only takes about 20 seconds)... and then when I click my account to do some online banking it times out because the page took so long to load in the first instance. So I don't think it's a popup issue.

The Jackal 29-10-2006 21:02
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146955)
Yes... I've tried all that... but it doesn't explain why the same issue occurs on the other 2 pc on the network which didn't visit that site before this week?
Please check the pop up issue as I have posted above

Pø†øƒGøLÐ 29-10-2006 21:02
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146960)
FYI we are all proxied invisibly.
Perhaps so... but it's not something I've ever actively changed or needed to.. so I'm not clear how I am meant to "try another proxy".

The Jackal 29-10-2006 21:03
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146961)
I spent a while browsing their help files before posting... I even called them but they say noone else reported a fault.

The site itself is working... I enter my login details and the "account" box pops up with my details, etc.. as it should... but takes a good 5 mins to finish loading (it generally only takes about 20 seconds)... and then when I click my account to do some online banking it times out because the page took so long to load in the first instance. So I don't think it's a popup issue.
Have you called up standardlife and told them of the problems you have been having ?

AntiSilence 29-10-2006 21:04
Re: Online Banking
 
This... http://www.cableforum.co.uk/board/sh...php?t=33602431

Pø†øƒGøLÐ 29-10-2006 21:05
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146962)
Please check the pop up issue as I have posted above
I already did before I posted initially... and I have the popups activated for that site anyway.

---------- Post added at 20:05 ---------- Previous post was at 20:04 ----------

Quote:
Originally Posted by CrC-3rr0r (Post 34146968)
Have you called up standardlife and told them of the problems you have been having ?
Yup... as per original post... and a couple others since... they tell me they have no reported faults and noone else has complained.

The Jackal 29-10-2006 21:07
Re: Online Banking
 
Has potofgold tried using firefox at least ?

We cant really help without knowing how the SL website responds to firefox

Maggy 29-10-2006 21:08
Re: Online Banking
 
Spyware?Is your system slower than usual all round?:erm:

Pø†øƒGøLÐ 29-10-2006 21:10
Re: Online Banking
 
Quote:
Originally Posted by AntiSilence (Post 34146969)
4. Now add one of the servers in the address box and in the port box enter 8080.

what server and where do I get the information from?

---------- Post added at 20:10 ---------- Previous post was at 20:08 ----------

Quote:
Originally Posted by Incognitas (Post 34146976)
Spyware?Is your system slower than usual all round?:erm:
Nope - I've run all the usual spyware stuff... but this is happening on 3 pc... not just 1

---------- Post added at 20:10 ---------- Previous post was at 20:10 ----------

Quote:
Originally Posted by CrC-3rr0r (Post 34146975)
Has potofgold tried using firefox at least ?

We cant really help without knowing how the SL website responds to firefox
No... I haven't used firefox - I don't have it... all 3 pcs use IE

The Jackal 29-10-2006 21:11
Re: Online Banking
 
Quote:
Originally Posted by Incognitas (Post 34146976)
Spyware?Is your system slower than usual all round?:erm:
Yeh or phished or even worse poison DNS : All them unit trusts are prolly heading to some lucky fella.

can you tell me the web address of the login page you use ?

Maggy 29-10-2006 21:11
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146977)
4. Now add one of the servers in the address box and in the port box enter 8080.

what server and where do I get the information from?

---------- Post added at 20:10 ---------- Previous post was at 20:08 ----------



Nope - I've run all the usual spyware stuff... but this is happening on 3 pc... not just 1

---------- Post added at 20:10 ---------- Previous post was at 20:10 ----------



No... I haven't used firefox - I don't have it... all 3 pcs use IE
Perhaps it's catching?;) Infect one infect them all?

The Jackal 29-10-2006 21:13
Re: Online Banking
 
Quote:
Originally Posted by Incognitas (Post 34146983)
Perhaps it's catching?;) Infect one infect them all?
Lets not get him worried eh ? Those gilts of his are pretty valuable

Pø†øƒGøLÐ 29-10-2006 21:14
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146982)
Yeh or phished or even worse poison DNS : All them unit trusts are prolly heading to some lucky fella.

can you tell me the web address of the login page you use ?
http://portal.standardlife.com/conte...ortal_subimage

When you type your customer ID/password it then opens a popup which has the banking info in... it's this box that is taking ages to load fully and from there you do your banking... except I can't because it times out

---------- Post added at 20:14 ---------- Previous post was at 20:13 ----------

Quote:
Originally Posted by CrC-3rr0r (Post 34146985)
Lets not get him worried eh ? Those gilts of his are pretty valuable
erm... "him" is actually "her" :angel:

AntiSilence 29-10-2006 21:15
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146977)
4. Now add one of the servers in the address box and in the port box enter 8080.

what server and where do I get the information from?
Blueyonder web proxy caches (either port 8080 or 3128) appear to be:
cache-har.cableinet.co.uk * (London N)
cache-hay.cableinet.co.uk (London W)
cache-hay-hsi.cableinet.co.uk
cache-cro.cableinet.co.uk * (London S)
cache-cro-hsi.cableinet.co.uk *
cache-ink1-cro-hsi.cableinet.co.uk *
cache-ink2-cro-hsi.cableinet.co.uk *
cache-bas.cableinet.co.uk * (London SE)
cache-bas-hsi.cableinet.co.uk
cache-ink1-bas-hsi.cableinet.co.uk
cache-ink2-bas-hsi.cableinet.co.uk
cache-wol.cableinet.co.uk (Midlands)
cache-wol2.cableinet.co.uk
cache-wit.cableinet.co.uk (Birmingham)
cache-wit-hsi.cableinet.co.uk
cache-wit2-hsi.cableinet.co.uk
cache-haw.cableinet.co.uk * (South West)
cache-haw2.cableinet.co.uk
cache-gat.cableinet.co.uk (North East)
cache-gat-hsi.cableinet.co.uk
cache-gat2-hsi.cableinet.co.uk
cache-kno.cableinet.co.uk * (North West)
cache-kno-hsi.cableinet.co.uk
cache-ink1-kno-hsi.cableinet.co.uk
cache-ink2-kno-hsi.cableinet.co.uk
cache-bra.cableinet.co.uk (Yorkshire)
cache-bra2.cableinet.co.uk
cache-edi.cableinet.co.uk * (Scotland)
cache-edi-hsi.cableinet.co.uk
cache-udd.cableinet.co.uk
cache-udd2.cableinet.co.uk
The caches marked with an asterisk are available on a round-robin from webcache.blueyonder.co.uk.

The Jackal 29-10-2006 21:17
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146986)
erm... "him" is actually "her" :angel:
lol soz

I just tried logging in and just get a blank pop up

Pø†øƒGøLÐ 29-10-2006 21:21
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34146995)
lol soz

I just tried logging in and just get a blank pop up
I found the addy of the popup box... which I guess is the authentication one...

https://online.standardlife.com/osl/profile.do

I guess you need an account to actually get anywhere tho?

---------- Post added at 20:21 ---------- Previous post was at 20:20 ----------

Quote:
Originally Posted by AntiSilence (Post 34146992)
Blueyonder web proxy caches (either port 8080 or 3128) appear to be:
cache-har.cableinet.co.uk * (London N)
cache-hay.cableinet.co.uk (London W)
cache-hay-hsi.cableinet.co.uk
cache-cro.cableinet.co.uk * (London S)
cache-cro-hsi.cableinet.co.uk *
cache-ink1-cro-hsi.cableinet.co.uk *
cache-ink2-cro-hsi.cableinet.co.uk *
cache-bas.cableinet.co.uk * (London SE)
cache-bas-hsi.cableinet.co.uk
cache-ink1-bas-hsi.cableinet.co.uk
cache-ink2-bas-hsi.cableinet.co.uk
cache-wol.cableinet.co.uk (Midlands)
cache-wol2.cableinet.co.uk
cache-wit.cableinet.co.uk (Birmingham)
cache-wit-hsi.cableinet.co.uk
cache-wit2-hsi.cableinet.co.uk
cache-haw.cableinet.co.uk * (South West)
cache-haw2.cableinet.co.uk
cache-gat.cableinet.co.uk (North East)
cache-gat-hsi.cableinet.co.uk
cache-gat2-hsi.cableinet.co.uk
cache-kno.cableinet.co.uk * (North West)
cache-kno-hsi.cableinet.co.uk
cache-ink1-kno-hsi.cableinet.co.uk
cache-ink2-kno-hsi.cableinet.co.uk
cache-bra.cableinet.co.uk (Yorkshire)
cache-bra2.cableinet.co.uk
cache-edi.cableinet.co.uk * (Scotland)
cache-edi-hsi.cableinet.co.uk
cache-udd.cableinet.co.uk
cache-udd2.cableinet.co.uk
The caches marked with an asterisk are available on a round-robin from webcache.blueyonder.co.uk.
So how do I know which to use?

AntiSilence 29-10-2006 21:22
Re: Online Banking
 
You just pick one... And see if it works.

The Jackal 29-10-2006 21:23
Re: Online Banking
 
However when I tried it with firefox I got the usual invalid username pass etc stuff

What version of Internet Explorer are you using ?

Pø†øƒGøLÐ 29-10-2006 21:27
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147001)
However when I tried it with firefox I got the usual invalid username pass etc stuff

What version of Internet Explorer are you using ?
IE version 6.0.2900.2180

---------- Post added at 20:27 ---------- Previous post was at 20:25 ----------

Quote:
Originally Posted by AntiSilence (Post 34146999)
You just pick one... And see if it works.
um... does it make any difference that my connection is thru a router?

The Jackal 29-10-2006 21:27
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34146997)
I found the addy of the popup box... which I guess is the authentication one...

https://online.standardlife.com/osl/profile.do

I guess you need an account to actually get anywhere tho?
Well that URL works in firefox but not konqueror....

Please download and install firefox as we have been trying to get you to do....

http://www.mozilla.com/en-US/firefox/

Pø†øƒGøLÐ 29-10-2006 21:34
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147006)
Well that URL works in firefox but not konqueror....

Please download and install firefox as we have been trying to get you to do....

http://www.mozilla.com/en-US/firefox/
Okie... I've installed it... it's not made any difference to the issue - it's still hanging on authentication

The Jackal 29-10-2006 21:35
Re: Online Banking
 
Quote:
Originally Posted by Pø†ÃƒÆ’¸ââ ‚¬â„¢GøLà ƒÂ (Post 34147003)
IE version 6.0.2900.2180
Shesh when was the last time u did a windows update ?
I take it you're using windows 2000 ? Correct me if I'm wrong

SOZ scrap that I got the numbers mixed up....

I'm stumped

Pø†øƒGøLÐ 29-10-2006 21:37
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147013)
Shesh when was the last time u did a windows update ?
I take it you're using windows 2000 ? Correct me if I'm wrong
No - I'm using XP Corp SP2 - and it runs windows updates everytime there's something critical to update.

But I now have Firefox on the other pc and it's made no difference to the issue :(

The Jackal 29-10-2006 21:43
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147015)
No - I'm using XP Corp SP2 - and it runs windows updates everytime there's something critical to update.

But I now have Firefox on the other pc and it's made no difference to the issue :(

Last try is to check if you can access this address

https://193.138.107.137/

Pø†øƒGøLÐ 29-10-2006 21:45
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147018)
Last try is to check if you can access this address

https://193.138.107.137/
That loads up http://portal.standardlife.com/html/index.html which is the page www.standardlifebank.com points to ... which is where I started :confused:

The Jackal 29-10-2006 21:51
Re: Online Banking
 
Quote:
Originally Posted by Pø†ÃƒÆ’¸ââ ‚¬â„¢GøLà ƒÂ (Post 34147021)
That loads up http://portal.standardlife.com/html/index.html which is the page www.standardlifebank.com points to ... which is where I started :confused:
There is something definately amiss with their website and redirects I'm getting different results on different browsers .....

They have redirect and caching issues :

try this ?

https://193.138.107.142/osl/profile.do

--- if you can change your proxy too as suggested the merrier

Pø†øƒGøLÐ 29-10-2006 21:52
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147025)
There is something definately amiss with their website and redirects I'm getting different results on different browsers .....

They have redirect and caching issues :

try this ?

https://193.138.107.142/osl/profile.do
Error 403 - Access forbidden by rule.

Explanation: Either the file requested is specifically blocked by a Fail directive or it does not match any of the files that are allowed to be accessed according to other request mapping directives.

Action: No action is required. URL: /osl/profile.do

The Jackal 29-10-2006 21:58
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147026)
Error 403 - Access forbidden by rule.

Explanation: Either the file requested is specifically blocked by a Fail directive or it does not match any of the files that are allowed to be accessed according to other request mapping directives.

Action: No action is required. URL: /osl/profile.do
And above this message did you not see Caching proxy :

Here is what I get for accessing that page :

Caching Proxy Version 5.1.1
Error 403 - Access forbidden by rule.
Explanation: Either the file requested is specifically blocked by a Fail directive or it does not match any of the files that are allowed to be accessed according to other request mapping directives.

Action: No action is required.

URL: /

Pø†øƒGøLÐ 29-10-2006 22:01
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147032)
And above this message did you not see Caching proxy :

Here is what I get for accessing that page :

Caching Proxy Version 5.1.1
Error 403 - Access forbidden by rule.
Explanation: Either the file requested is specifically blocked by a Fail directive or it does not match any of the files that are allowed to be accessed according to other request mapping directives.

Action: No action is required.

URL: /
Yeh- I hadn't realised that line hadn't copied when I pasted it here :s

The site worked fine from my sister's yesterday tho - which is why I was thinking it was my line/isp/connection/something... I don't know who her ISP is tho but she's defo not on the same as me cos they don't serve her area

Gareth 29-10-2006 22:06
Re: Online Banking
 
If you've got an old dial-up modem you could test whether the problem is indeed specific to Blueyonder by connecting via dial-up and seeing if you get the same problem.

Pø†øƒGøLÐ 29-10-2006 22:12
Re: Online Banking
 
Quote:
Originally Posted by Gareth (Post 34147038)
If you've got an old dial-up modem you could test whether the problem is indeed specific to Blueyonder by connecting via dial-up and seeing if you get the same problem.
I don't have a modem in my pc :(

The Jackal 29-10-2006 22:12
Re: Online Banking
 
Quote:
Originally Posted by Gareth (Post 34147038)
If you've got an old dial-up modem you could test whether the problem is indeed specific to Blueyonder by connecting via dial-up and seeing if you get the same problem.
Yeh definately (2000th theory on this issue !) caching.

I managed to replicate the the hanging that potodgold was seeing but how to solve it without having an account OR MONEY HINT HINT is going to be tricky.

I'm recogning that SL is confused by the potential round robin between SSL and HTTP proxies.

If pot of gold could try one of the proxies from the list privided ensureing that both SSL and HTTP point to the same proxy and try again.

CRAPPY CODING STANDARD LIFE ******S

Pø†øƒGøLÐ 29-10-2006 22:16
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147043)
Yeh definately (2000th theory on this issue !) caching.

I managed to replicate the the hanging that potodgold was seeing but how to solve it without having an account OR MONEY HINT HINT is going to be tricky.

I'm recogning that SL is confused by the potential round robin between SSL and HTTP proxies.

If pot of gold could try one of the proxies from the list privided ensureing that both SSL and HTTP point to the same proxy and try again.

CRAPPY CODING STANDARD LIFE ******S
You've lost me there.... how do I check SSL and HTTP point to the same proxy?

I'm working thru that list of proxies... I've tried all 5 for Midlands/Bham so far and none of them have worked.... trying the rest on the list now :s

Gareth 29-10-2006 22:20
Re: Online Banking
 
Within your browser, in the section that specifies that you want to sue a particular proxy server, you normally have the ability to set the proxy for certain protocols or for all of them - in Firefox there's a check box within the tab called "use this proxy server for all protocols".

The Jackal 29-10-2006 22:29
Re: Online Banking
 
firefox >edit > preferences > general > connection settings > manual proxy configuration >

put in http proxy the name of one we want to test pick one off the list and check the box 'Use this proxy for all protocols'

I am going to find a non Blueyonder proxy server in the meantime

---------- Post added at 21:29 ---------- Previous post was at 21:20 ----------

heres the private proxy that you can use to test

<snipped :9> port number 3128

Pø†øƒGøLÐ 29-10-2006 22:34
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147049)
firefox >edit > preferences > general > connection settings > manual proxy configuration >

put in http proxy the name of one we want to test pick one off the list and check the box 'Use this proxy for all protocols'

I am going to find a non Blueyonder proxy server in the meantime

---------- Post added at 21:29 ---------- Previous post was at 21:20 ----------

heres the private proxy that you can use to test

84.246.196.37 port number 3128
BINGO.... I'm in!!

I'm still working down that list of BY proxies and none of them have given me access to a webpage yet....

The Jackal 29-10-2006 22:35
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147056)
BINGO.... I'm in!!

I'm still working down that list of BY proxies and none of them have given me access to a webpage yet....
You mean my proxy has let you into your account ?

Pø†øƒGøLÐ 29-10-2006 22:36
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147059)
You mean my proxy has let you into your account ?
Yup... it worked within seconds.

So, who do I report the issue to ... blueyonder or standardlife??

The Jackal 29-10-2006 22:38
Re: Online Banking
 
Quote:
Originally Posted by Pø†ÃƒÆ’¸ââ ‚¬â„¢GøLà ƒÂ (Post 34147060)
Yup... it worked within seconds.

So, who do I report the issue to ... blueyonder or standardlife??
I'm tempted to go both

BTW I'm going to have to shut the proxy down unless of course you want to transfer over some cash to my account :D

Pø†øƒGøLÐ 29-10-2006 22:41
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147062)
I'm tempted to go both

BTW I'm going to have to shut the proxy down unless of course you want to transfer over some cash to my account :D
I would defo be tempted to... after the help you've given me ;) but I can't afford it right now :dozey:

I also had probs with one aspect of nationwide's online banking (setting up new arrangements) and that also works thru your private proxy but not without.

Who in BY do I report this to? Do I phone the helpdesk or is there an email addy I can send a link to this thread to?

The Jackal 29-10-2006 22:47
Re: Online Banking
 
Quote:
Originally Posted by Pø†ÃƒÆ’¸ââ ‚¬â„¢GøLà ƒÂ (Post 34147063)
I would defo be tempted to... after the help you've given me ;) but I can't afford it right now :dozey:

I also had probs with one aspect of nationwide's online banking (setting up new arrangements) and that also works thru your private proxy but not without.

Who in BY do I report this to? Do I phone the helpdesk or is there an email addy I can send a link to this thread to?
I normally have a rant at them on their newsgroups news.blueyonder.support or maybe just mail them through their blueyonder pages ?

I don't bother complaining as they never help : This is however a combined issue Standardlifes fault for not authenticating/recognising by's proxy server and the version/headers that by's proxy server is sending out to the internet.

Start with SL first

Pø†øƒGøLÐ 29-10-2006 22:50
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147065)
I normally have a rant at them on their newsgroups news.blueyonder.support or maybe just mail them through their blueyonder pages ?

I don't bother complaining as they never help : This is however a combined issue Standardlifes fault for not authenticating/recognising by's proxy server and the version/headers that by's proxy server is send out to the internet.

Start with SL first
But it appears to be the same problem I have with Nationwide's site - I cannot "manage payments"... yet with your proxy that worked. I gave up on that one and just made the edits from work... but it's obviously somehow a linked issue?

So.. if I get nowhere complaining about it - where do I get a non-BY proxy when I need to access my banking sites?

The Jackal 29-10-2006 22:54
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147067)
But it appears to be the same problem I have with Nationwide's site - I cannot "manage payments"... yet with your proxy that worked. I gave up on that one and just made the edits from work... but it's obviously somehow a linked issue?

So.. if I get nowhere complaining about it - where do I get a non-BY proxy when I need to access my banking sites?
LOL proxies are no good if you want your details cached on someones server !
Finding a proxy is not a solution maybe a different ISP would be in order :)

One who has decent proxies preferably : BT maybe ? I dont know too much about good free open proxies

Pø†øƒGøLÐ 29-10-2006 22:57
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147068)
LOL proxies are no good if you want your details cached on someones server !
Finding a proxy is not a solution maybe a different ISP would be in order :)

One who has decent proxies preferably : BT maybe ? I dont know too much about good free open proxies
Hmm... I've been happy with BY cable for about 7 years... perhaps it's time to look elsewhere :rolleyes:

The Jackal 29-10-2006 23:01
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147069)
Hmm... I've been happy with BY cable for about 7 years... perhaps it's time to look elsewhere :rolleyes:
I dont know have a good rant at them and if those gilts and unit trusts are that important then maybe changing will not be a bad idea :)

Let us know how it goes..

I'm outa here phew.

Pø†øƒGøLÐ 29-10-2006 23:02
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34147070)
I dont know have a good rant at them and if those gilts and unit trusts are that important then maybe changing will not be a bad idea :)

Let us know how it goes..

I'm outa here phew.
Thanks for all your help... I've sent a report to them... will let you know what they say :dozey:

popper 30-10-2006 21:53
Re: Online Banking
 
Quote:
Originally Posted by foreverwar (Post 34146932)
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.

Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?

And have you tried clearing down the cache, closing the browser, and trying again?
funny noone said "Install Linux", a livecd is simply another tool to help find and fix the person's computer problems or to rule out their hardware/software as the problem, this case seems to be NTL:tw cache related.

if it was as quick and easy for your average new user to use a windows livecd then id be telling them to use that instead, but you cant just download a ready made windows livecd and need to have all your software cd/dvd burner and enough PC experience to make your own from scratch.

if your able and want to try making the non-realmode windows livecd then look to
http://www.ubcd4win.com/
http://www.ubcd4win.com/screen.htm
http://www.ubcd4win.com/forum/index....ic=2472&hl=uae

---------- Post added at 20:53 ---------- Previous post was at 20:45 ----------

Quote:
Originally Posted by AntiSilence (Post 34146682)
Exactly. And I DO have a CD burner thank you for the information though :rolleyes:
it wasnt aimed at you AntiSilence, but mearly to show that today, even somone on a budget can infact get these things real easy, its also clear that your better getting a DVD writer today as the extra cost is small yet far better in the long run

handyman 30-10-2006 23:24
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34147063)
I also had probs with one aspect of nationwide's online banking (setting up new arrangements) and that also works thru your private proxy but not without.
Ay least 1 person participating in this thread works in IT for Nationwide so if you supply specifics they may be able to see if they can bring these issues forward.

We had the same issue at Freeserve where a large amount of it's customers could not acess internet banking or https sites. Despite gathering lenghty information the team at Freeserve where not willing to look into it. I myself spent many hours speaking to the customers involved noting down anything and looking for trends. Since proxies where not part of Freeserve as i understood it i never even went down that alley of investigation.

Pø†øƒGøLÐ 31-10-2006 06:38
Re: Online Banking
 
Quote:
Originally Posted by handyman (Post 34147613)
Ay least 1 person participating in this thread works in IT for Nationwide so if you supply specifics they may be able to see if they can bring these issues forward.

We had the same issue at Freeserve where a large amount of it's customers could not acess internet banking or https sites. Despite gathering lenghty information the team at Freeserve where not willing to look into it. I myself spent many hours speaking to the customers involved noting down anything and looking for trends. Since proxies where not part of Freeserve as i understood it i never even went down that alley of investigation.
The particular issue with Nationwide (I'm a new customer with them so have not spent much time on their site yet) is the "payments & transfers" page - when I click "payments due" or "manage arrangements" the egg-timer just sits there and the pages won't open - it's fine if I actually want to make a payment, it's just those 2 options seem inaccessible. Again, this worked fine using the temp non-BY proxy CrC-3rr0r provided on Sunday so is obviously something BY related.

I have emailed BY support but as yet have heard nothing from them.

LSainsbury 31-10-2006 08:06
Re: Online Banking
 
PotOfGold - I knwo you say you have not changed any settings etc, but a Firewall update / AV update might have caused it?

Try disabing all the frewalls, av pop-up blockers etc and see if that helps...

If you say it's happening a mutiple PC's, I would sugest you contact you banks technical helpdesk.

Pø†øƒGøLÐ 01-11-2006 06:38
Re: Online Banking
 
Quote:
Originally Posted by lsainsbury (Post 34147739)
PotOfGold - I knwo you say you have not changed any settings etc, but a Firewall update / AV update might have caused it?

Try disabing all the frewalls, av pop-up blockers etc and see if that helps...

If you say it's happening a mutiple PC's, I would sugest you contact you banks technical helpdesk.
This is not just one bank, but two - different issues tho - and as the problem can be "overcome" using a private proxy it does indeed seem to me that the issue is related to BY.

My AV is the same as I use at work - so if that was the cause the problem would be replicated at work, but it's not.

One pc has no firewall (except hardward on the router) and nothing installed - it's just there to provide a gateway for one particular program that runs on it.

Pø†øƒGøLÐ 02-11-2006 18:27
Re: Online Banking
 
Well... after waiting 3 days I finally have a response from BY:

Quote:

Thank you for contacting the Broadband Support Team.

I am sorry to hear you have been having problems with your Service

I refer to your comments regarding problems experienced with accessing you internet banking.

If you?re able to connect to most web sites but are unable to login to
your online banking site or to purchase anything on-line your having a
problem accessing secure sites.

The first thing I would check is if you have any Spyware on the
computer. Spyware programs can be downloaded from www.tucows.com or
www.spychecker.com

Check Firewall/Network Configuration

Make sure that the SSL port (port 443) is open on your network/firewall
(if you have any). There are many different Firewall/Network products,
so we can't give set-by-step instructions. Check the documentation or
help file of the product you use.

Verify that Internet Explorer is using 128-Bit Encryption

To check:

In Internet Explorer, on the Help menu, click About Internet Explorer
The level of encryption on your computer appears next to the words
Cipher Strength. Verify that the Cipher Strength value appears as
128-bit

If the Cipher Strength is anything less then 128-bit, download the
Internet Explorer High Encryption Pack to your computer's hard disk, and
then install it.

Delete Temporary Internet Files

There's also a possibility of some corrupted files in your Temporary
Internet Files (TIF) storage. To clear these:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the General tab
Under Temporary Internet files, click Delete Files, and click OK when
you are prompted to confirm the deletion

Configure Internet Explorer Security, Content, and Advanced Settings

Configure Security settings for the Trusted sites zone in Internet
Explorer:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Security tab
Select Trusted sites, and then click Default Level

Add the secure Web site you are trying to access to the Trusted sites
zone.

To do so, click Sites, type the address (URL) of the site in the Add
this Web site to the zone box, click Add, click OK, and then click Apply


Clear the Secure Sockets Layer (SSL) slate and AutoComplete history:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the Content tab
Under Certificates, click Clear SSL State
Click OK when you receive the message that the SSL cache was
successfully cleared
Under Personal information, click AutoComplete
Under Clear AutoComplete history, click Clear Forms. Click OK when you
are prompted to confirm the operation.

Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0:

In Internet Explorer, on the Tools menu, click Internet Options, and
select the advanced tab
In the Settings box, under the Security header, click to select the Use
SSL 2.0 and Use SSL 3.0 check boxes (if they are not already selected),
and then click OK

Verify that the Date and Time Settings on Your Computer Are Correct

Because SSL certificates have an expiry date, if the date on your
computer isn't correct, it may prevent you from connecting to secure
sites. To verify that your computer is configured with the correct date
and time settings:

Click Start > click Control Panel
Click Date, Time, Language, and Regional Options, and then click Date
and Time
Select the Date & Time tab
Check to make sure that the date and time settings are configured to use
the current date and time, and then click OK

Also, there may be a problem within Internet Explorer, which the
following commands may help with:

Click on Start, then Run and then type in regsvr32 softpub.dll and press
Ok.

Repeat for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

I hope this resolves your issue.


Please contact us if you have any further queries.

Yours sincerely,

Kit Man Ho
Broadband Support Team
Telewest Broadband
Rather unfortunate he doesn't seem to have read my actual complaint fully or have a proper understanding of what issue I reported.

Does anyone have an email address for a BY Manager or someone I can copy my response to... ??

The Jackal 02-11-2006 19:12
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34149462)
Well... after waiting 3 days I finally have a response from BY:



Rather unfortunate he doesn't seem to have read my actual complaint fully or have a proper understanding of what issue I reported.

Does anyone have an email address for a BY Manager or someone I can copy my response to... ??
Best to post it on on the newsgroups lots of big heads on there who'll pick it up - theres a guy called Alex something or another who's pretty technical might show an interest.

Pø†øƒGøLÐ 02-11-2006 19:15
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34149491)
Best to post it on on the newsgroups lots of big heads on there who'll pick it up - theres a guy called Alex something or another who's pretty technical might show an interest.
erm... newsgroups? Where do I find that and do I need to register?

The Jackal 02-11-2006 19:23
Re: Online Banking
 
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÐ (Post 34149494)
erm... newsgroups? Where do I find that and do I need to register?
Introduction :

http://www.by-users.co.uk/faqs/newsgroups/by-groups/

Getting connected

You must read this first : When you post never use your real email address

http://www.blueyonder.co.uk/blueyond...oting_howavoid

http://www.blueyonder.co.uk/blueyond..._news_overview

Post your concerns to : and check for responses.

news://blueyonder.support.access.hi-speed

Pø†øƒGøLÐ 02-11-2006 19:39
Re: Online Banking
 
Thanks... fingers crossed for a speedy response and some action :dozey:

The Jackal 03-11-2006 09:48
Re: Online Banking
 
I have also posted on news blueyonder to back you up

HTTP Proxy Issues : One for management or Alex Brown / PotOfGold : Unable to access online bank whilst previously being able to

As per the threads :

http://www.cableforum.co.uk/board/member.php?u=10770

and blueyonder.support.access.hi-speed : Problem with Online Banking

Could someone please investigate this issue as I have spent a couple hours with PotOfGold trying to resolve this.

We tried everything from different browsers, clearing cache, rebooting equipment, different OS as a last resort we tried different blueyonder proxy servers all to no avail that online banking services from Standlife and Nationwide did not render in the browser.

I therefore suggested that we try my squid proxy located in telehouse London once PotOfGold tried my proxy to connect to the bank she had no problems at all.

So as far as I can see there is a joint issue here :

(1) Blueyonder's HTTP proxy local cache or maybe header issues ? HTTPS cache (you shouldnt be doing this anyway ?) ?

(2) Online bank's local director and or web applications reaction to BY's proxy.

Would you please be kind enough to investigate what changes have been made to you HTTP proxy so that we can maybe understand how to resolve this issue.

Cheers

---------- Post added at 08:48 ---------- Previous post was at 08:37 ----------

Some results PotOfGold :

Hi CrC-3rr0r

We are currently looking into this thanks for the extra info.


-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

and also

Hi PotOfGold

Could you please provide a valid blueyonder alias so we can investigate this
further.


-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

Pø†øƒGøLÐ 03-11-2006 18:23
Re: Online Banking
 
Quote:
Originally Posted by CrC-3rr0r (Post 34149812)

---------- Post added at 08:48 ---------- Previous post was at 08:37 ----------

Some results PotOfGold :

Hi CrC-3rr0r

We are currently looking into this thanks for the extra info.


-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/

and also

Hi PotOfGold

Could you please provide a valid blueyonder alias so we can investigate this
further.


-- Kind Regards Tiffani Buchanan blueyonder Technical Support http://status.blueyonder.co.uk/
Thanks for all your help... if they read my posts they would see I have put

Email: potofgold at blueyonder

at the bottom of them... so they wouldn't have had to ask :mad:

I can't access the newsgroups from work so I guess this will take a while to resolve with me not being available at "core hours"??


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