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-   -   [Merged] Slow Speeds... (https://www.cableforum.uk/board/showthread.php?t=26179)

wills 24-03-2005 02:13
Slow Speeds...
 
Hiya everyone,
Is anyone else experienceing a real slowdown in the NN3 area of Northampton this evening?? Websites are taking forever to load and trying to use AIM/ICQ/MSN etc is also super slow and they are not signing in. :mad:

Rebooted the CM (Terayon TeraJet) but still the same :(

So, anyone else experienceing the same??

Thanks
Wills (a long time lurker here who has finally registered this eveing, even though it took about 30 mins to do this post) :)

th'engineer 24-03-2005 09:05
Re: Slow Speeds...
 
Quote:
Originally Posted by wills
Hiya everyone,
Is anyone else experienceing a real slowdown in the NN3 area of Northampton this evening?? Websites are taking forever to load and trying to use AIM/ICQ/MSN etc is also super slow and they are not signing in. :mad:

Rebooted the CM (Terayon TeraJet) but still the same :(

So, anyone else experienceing the same??

Thanks
Wills (a long time lurker here who has finally registered this eveing, even though it took about 30 mins to do this post) :)
Post some speed tests and pings

Toto 24-03-2005 11:13
Re: Slow Speeds...
 
Quote:
Originally Posted by wills
Hiya everyone,
Is anyone else experienceing a real slowdown in the NN3 area of Northampton this evening?? Websites are taking forever to load and trying to use AIM/ICQ/MSN etc is also super slow and they are not signing in. :mad:

Rebooted the CM (Terayon TeraJet) but still the same :(

So, anyone else experienceing the same??

Thanks
Wills (a long time lurker here who has finally registered this eveing, even though it took about 30 mins to do this post) :)
Welcome to the site :)

Yep, as already said, post some statistics .

2||Para 24-03-2005 13:22
Re: Slow Speeds...
 
Just spoken to Cambridge CS.Having received the upgrade to 3mb line yesterday my net has been appaling.

" The cable modem software hasnt been configured to run 3mb speeds"

Unfortunatly from what i was told the upgrade to 3mb has caused issues with SACM and they will send a new cfg file to the modem when its available!

th'engineer 24-03-2005 13:59
Re: Slow Speeds...
 
Quote:
Originally Posted by 2||Para
Just spoken to Cambridge CS.Having received the upgrade to 3mb line yesterday my net has been appaling.

" The cable modem software hasnt been configured to run 3mb speeds"

Unfortunatly from what i was told the upgrade to 3mb has caused issues with SACM and they will send a new cfg file to the modem when its available!
that ties in with the information,from Daniel in CS Manchester about configs.
I have a theoy that when i am not being told i am wrrong by NTL associates. No comment usually means there is some truth in it

wills 24-03-2005 15:53
Re: Slow Speeds...
 
Quote:
Originally Posted by th'engineer
Post some speed tests and pings
Quote:
E:\>tracert www.ntlworld.com

Tracing route to www.ntlworld.com [62.253.162.30]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.123.254
2 <10 ms 10 ms 20 ms 10.143.39.254
3 20 ms 10 ms 10 ms nrth-t2cam1-a-ge-wan34-101.inet.ntl.com [213.104.142.5]
4 10 ms 11 ms 10 ms nrth-t2core-a-ge-wan62.inet.ntl.com [213.106.255.57]
5 10 ms 10 ms 10 ms nth-bb-a-so-230-0.inet.ntl.com [62.253.185.109]
6 10 ms 20 ms 10 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
7 50 ms 10 ms 20 ms win-bb-a-so-500-0.inet.ntl.com [213.105.172.129]
8 10 ms 20 ms 10 ms win-dc-a-v903.inet.ntl.com [213.105.174.34]
9 20 ms 10 ms 20 ms www.ntlworld.com [62.253.162.30]

Trace complete.

E:\>tracert www.dslreports.com

Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:

1 <10 ms 10 ms <10 ms 192.168.123.254
2 10 ms 10 ms 10 ms 10.143.39.254
3 10 ms <10 ms 10 ms nrth-t2cam1-b-ge-wan34-101.inet.ntl.com [213.104.142.133]
4 10 ms 10 ms 20 ms nrth-t2core-b-ge-wan62.inet.ntl.com [213.106.255.185]
5 10 ms 10 ms 10 ms nth-bb-b-so-330-0.inet.ntl.com [62.253.185.113]
6 10 ms 10 ms 10 ms pop-bb-a-so-100-0.inet.ntl.com [213.105.172.14]
7 260 ms 270 ms * tele-ic-2-so-010-0.inet.ntl.com [62.253.185.86]
8 10 ms 10 ms 20 ms ntl-gw.telecomplete.net [213.160.97.41]
9 10 ms 10 ms 20 ms v100-r2.thn.telecomplete.net [213.160.96.54]
10 10 ms 10 ms 20 ms 267.ge-0-0-0.gbr1.ltn.nac.net [213.160.97.146]
11 80 ms 80 ms 80 ms 0.so-0-3-0.gbr1.oct.nac.net [209.123.11.233]
12 80 ms 90 ms 80 ms www.dslreports.com [209.123.109.175]

Trace complete.

E:\>tracert www.bbc.co.uk

Tracing route to www.bbc.net.uk [212.58.224.125]
over a maximum of 30 hops:

1 <10 ms <10 ms <10 ms 192.168.123.254
2 10 ms 10 ms 10 ms 10.143.39.254
3 20 ms 10 ms <10 ms nrth-t2cam1-a-ge-wan34-101.inet.ntl.com [213.104.142.5]
4 10 ms 10 ms 10 ms nrth-t2core-a-ge-wan61.inet.ntl.com [213.106.255.37]
5 10 ms 10 ms 10 ms nth-bb-a-so-230-0.inet.ntl.com [62.253.185.109]
6 20 ms 10 ms 10 ms gfd-bb-b-so-400-0.inet.ntl.com [62.253.185.98]
7 20 ms 10 ms 20 ms tele-ic-2-so-110-0.inet.ntl.com [62.253.185.74]
8 20 ms 10 ms 10 ms ntl-ge2-8.prt0.thdo.bbc.co.uk [212.58.239.217]
9 20 ms 10 ms 20 ms 212.58.238.129
10 20 ms 10 ms 20 ms www25.thdo.bbc.co.uk [212.58.224.125]

Trace complete.
Quote:
E:\>ping www.ntlworld.com

Pinging www.ntlworld.com [62.253.162.30] with 32 bytes of data:

Reply from 62.253.162.30: bytes=32 time=10ms TTL=247
Reply from 62.253.162.30: bytes=32 time=21ms TTL=247
Reply from 62.253.162.30: bytes=32 time=20ms TTL=247
Reply from 62.253.162.30: bytes=32 time=10ms TTL=247

Ping statistics for 62.253.162.30:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 21ms, Average = 15ms

E:\>ping www.dslreports.com

Pinging dslreports.com [209.123.109.175] with 32 bytes of data:

Reply from 209.123.109.175: bytes=32 time=80ms TTL=54
Reply from 209.123.109.175: bytes=32 time=90ms TTL=54
Reply from 209.123.109.175: bytes=32 time=80ms TTL=54
Reply from 209.123.109.175: bytes=32 time=80ms TTL=54

Ping statistics for 209.123.109.175:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 80ms, Maximum = 90ms, Average = 82ms

E:\>ping www.bbc.co.uk

Pinging www.bbc.net.uk [212.58.224.125] with 32 bytes of data:

Reply from 212.58.224.125: bytes=32 time=10ms TTL=245
Reply from 212.58.224.125: bytes=32 time=30ms TTL=245
Reply from 212.58.224.125: bytes=32 time=10ms TTL=245
Reply from 212.58.224.125: bytes=32 time=10ms TTL=245

Ping statistics for 212.58.224.125:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 10ms, Maximum = 30ms, Average = 15ms
Quote:
Thu, 24 Mar 2005 14:46:14 GMT
1st 128K took 1462 ms = 89653 Bytes/sec = approx 746 kbits/sec
2nd 128K took 1452 ms = 90270 Bytes/sec = approx 751 kbits/sec
3rd 128K took 1452 ms = 90270 Bytes/sec = approx 751 kbits/sec
4th 128K took 1502 ms = 87265 Bytes/sec = approx 726 kbits/sec

Thu, 24 Mar 2005 14:46:57 GMT
1st 128K took 1472 ms = 89043 Bytes/sec = approx 741 kbits/sec
2nd 128K took 1432 ms = 91531 Bytes/sec = approx 762 kbits/sec
3rd 128K took 1463 ms = 89591 Bytes/sec = approx 745 kbits/sec
4th 128K took 1452 ms = 90270 Bytes/sec = approx 751 kbits/sec
as requested, speedtests and pings :) it all seems pretty much normal again now though. however some sites are just not feeling as snappy as usual (same with all the computers on the LAN). :(

-Wills

D_Skids 24-03-2005 16:13
Re: Slow Speeds...
 
Quote:
Originally Posted by wills
Hiya everyone,
Is anyone else experienceing a real slowdown in the NN3 area of Northampton this evening?? Websites are taking forever to load and trying to use AIM/ICQ/MSN etc is also super slow and they are not signing in. :mad:

Rebooted the CM (Terayon TeraJet) but still the same :(

So, anyone else experienceing the same??

Thanks
Wills (a long time lurker here who has finally registered this eveing, even though it took about 30 mins to do this post) :)
Hi.

I have notices slow speeds from this area but thought it was my router (which needs a power cycle every now and then)

Whereabouts in Northampton are you out of curiosity.

I am in Great Billing.

Regards
Skids

Geoff Payne 24-03-2005 17:28
Re: Slow Speeds...
 
Quote:
Originally Posted by 2||Para
Just spoken to Cambridge CS.Having received the upgrade to 3mb line yesterday my net has been appaling.

" The cable modem software hasnt been configured to run 3mb speeds"

Unfortunatly from what i was told the upgrade to 3mb has caused issues with SACM and they will send a new cfg file to the modem when its available!
Yeah I think that is right. when I reboot my Surfboard CM and then check the CM log I get:

TimePriorityCodeMessage0503231552214-ErrorX501.35Unit Update Failed. 0503231552217-InformationF502.1Bridge Forwarding Enabled. 0503231552204-ErrorX501.28Unit Update - Not updating. This image is not for this platform. 0503231552207-InformationF502.2Bridge Forwarding Disabled. 0503231552207-InformationX500.0Attempting Unit Update 0503231552147-InformationF502.1Bridge Forwarding Enabled.



So it seems that they need a new 'update image' (config file?) before we get up to 3Megs. I am curently working consistently at about 2.2 Megs.

Geoff

2||Para 24-03-2005 20:43
Re: Slow Speeds...
 
I can hit 2.8mb but it is intermittent,same reliabilty issues as thread starter.

http://img62.exs.cx/img62/381/speedo...nfinite4fi.gif

Toto 24-03-2005 21:47
Re: Slow Speeds...
 
Quote:
Originally Posted by Geoff Payne
Yeah I think that is right. when I reboot my Surfboard CM and then check the CM log I get:

TimePriorityCodeMessage0503231552214-ErrorX501.35Unit Update Failed. 0503231552217-InformationF502.1Bridge Forwarding Enabled. 0503231552204-ErrorX501.28Unit Update - Not updating. This image is not for this platform. 0503231552207-InformationF502.2Bridge Forwarding Disabled. 0503231552207-InformationX500.0Attempting Unit Update 0503231552147-InformationF502.1Bridge Forwarding Enabled.



So it seems that they need a new 'update image' (config file?) before we get up to 3Megs. I am curently working consistently at about 2.2 Megs.

Geoff

No, that's a normal message, I'm on the 3Mb service and my log is the same, always has been.

Time Priority Code Message
050322224707 4-Error X501.35 Unit Update Failed.
050322224707 7-Information F502.1 Bridge Forwarding Enabled.
050322224706 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
050322224706 7-Information F502.2 Bridge Forwarding Disabled.
050322224706 7-Information X500.0 Attempting Unit Update
050322224701 7-Information F502.1 Bridge Forwarding Enabled.
050322224701 7-Information F502.3 Bridge Learning Enabled.

HTH

BBKing 25-03-2005 03:33
Re: Slow Speeds...
 
AFAIK that message means that there's no firmware upgrade for that modem type. Nothing to do with 3Mb.

Geoff Payne 25-03-2005 13:44
Re: Slow Speeds...
 
Quote:
Originally Posted by Toto
No, that's a normal message, I'm on the 3Mb service and my log is the same, always has been.

Time Priority Code Message
050322224707 4-Error X501.35 Unit Update Failed.
050322224707 7-Information F502.1 Bridge Forwarding Enabled.
050322224706 4-Error X501.28 Unit Update - Not updating. This image is not for this platform.
050322224706 7-Information F502.2 Bridge Forwarding Disabled.
050322224706 7-Information X500.0 Attempting Unit Update
050322224701 7-Information F502.1 Bridge Forwarding Enabled.
050322224701 7-Information F502.3 Bridge Learning Enabled.

HTH
Ho hum

back to the drawing board

Geoff

eyespy 26-03-2005 01:22
Re: Slow Speeds...
 
Well I've been close to 2 Mb/s since I upgraded a couple of weeks ago but for the past couple of days I'm down to 111 Kb/s so somethings up!!! I'm in Swansea and getting the figures via Dan Elwells' broadband speedtest. I'd be interested to know if anyone else in my area has experienced the same deteriation in service.

Horace 27-03-2005 21:56
Re: Slow Speeds...
 
I had been getting speeds around 60-120k/s from US sites till I ran tcpoptimizer. Getting full 3mb speeds from there now. Not sure if it would help here, thought I'd mention it anyway :).

eyespy 27-03-2005 23:29
Re: Slow Speeds...
 
Quote:
Originally Posted by Horace
I had been getting speeds around 60-120k/s from US sites till I ran tcpoptimizer.
Thanks for the info Horace. As it happens rebooting the modem seems to have resolved the problem - for now:erm:

2||Para 29-03-2005 23:52
Re: Slow Speeds...
 
Phoned BB Support again today.They got me to run the usual stuff they do[pings to bbc etc]anyway as they still say there isnt a problem! their excuse today is "Youre firewall is causing it,dont use a firewall and NTL

Where do they get these people from? the person in question then proceeded to offer advice and ping my Modem.

Ran 1 test and said " Yes its a little slow" "turn the firewall off"

I had left the firewall off anyway as my connection is still terrible but failed to mention this to him :rolleyes:

Runs 2nd test[firewall still off] "Ahh thats better,now its working better"

Are they trained to spout BS from birth in a NTL breeding camp?

Anyway connection still useless and as far as NTL can see there isnt a issue.According to them "We have had no reports of other people with connection issues"

YEH RIGHT!

cold 31-03-2005 01:45
Re: [Merged] Slow Speeds...
 
Im on the 3mb BB service and my connection was running fine till a few days ago where now my upload and download has decreased slightly to the point i hit a max of 2.5mb download and around 31kb/s upload....when tested on adsl guide.org at any point during the day

i live in Essex and if im reading this thread correctly would i be right in saying my problem is due to the modem config file aswell?

Horace 31-03-2005 06:27
Re: [Merged] Slow Speeds...
 
I've tried a lot of firewalls, software and hardware, and none of them ever caused issues out of the box with downloading on regular ports i.e. web,ftp,smtp and nntp. Why on earth are some NTL people suggesting firewalls are an issue in regular web usage? I know a badly configured firewall may cause problems but if a connection is running smoothly and problems suddenly occur; the last thing I would look at is the firewall. The only possiblilty of a firewall being the cause is corruption within the firewall software itself or the registry.
NTL should provide modems with built in port blocking for all but the most basic services (out of the box) that are able to be interrogated from tech support.Obviously configurable for DMZ or opening of selected ports by the user if they have a clue what they're doing.I'm sure it wouldn't cost that much and would probably save a load of cash through saved bandwidth from infected machines.
It's not like the UK isn't hosting enough botnets right now. I hope the rep told you to turn the firewall back on at the end of the tests.

Sorry for going OT, hope you get the problem resolved.

cold 31-03-2005 18:12
Re: [Merged] Slow Speeds...
 
Quote:
Originally Posted by Horace
I've tried a lot of firewalls, software and hardware, and none of them ever caused issues out of the box with downloading on regular ports i.e. web,ftp,smtp and nntp. Why on earth are some NTL people suggesting firewalls are an issue in regular web usage? I know a badly configured firewall may cause problems but if a connection is running smoothly and problems suddenly occur; the last thing I would look at is the firewall. The only possiblilty of a firewall being the cause is corruption within the firewall software itself or the registry.
NTL should provide modems with built in port blocking for all but the most basic services (out of the box) that are able to be interrogated from tech support.Obviously configurable for DMZ or opening of selected ports by the user if they have a clue what they're doing.I'm sure it wouldn't cost that much and would probably save a load of cash through saved bandwidth from infected machines.
It's not like the UK isn't hosting enough botnets right now. I hope the rep told you to turn the firewall back on at the end of the tests.

Sorry for going OT, hope you get the problem resolved.
what is the cause of the problem NTL are having with the 3mb?


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