Completely hacked off :(
 

I got an email from Wanadoo today saying that they've cancelled my ADSL account, something I NEVER requested. I called them up about it and was told that the account will cease in a few days, the cease on the line has been sent to BT and will happen on the 30th and even though it was a mistake on their behalf there's nothing they can or will do about it. I work from home and need broadband but because of their cock up I'm going to lose my ADSL early next week and won't be able to get a new account installed until next year because they apparently can't contact BT and stop the cease.

Does anyone know anything I can do about this? Or anyone I can contact?

I was wondering if it was possible for me to contact BT and get the line ceased earlier (or something) so I can spend the xmas period without broadband and be up and running after the holidays.

Re: Completely hacked off :(
 

You could try phoning OFCOM on 0845 456 3000.
Also, see this page:
http://www.ofcom.org.uk/contact_ofcom/tel_issues/

I can't believe the situation you're in, why did you leave Nildram in the first place dude?

You could try Russ because he works for BT TS but going by the experience I had when I worked for them, he won't be able to help much.

Re: Completely hacked off :(
 

Bifta - Call Pipex. You know it makes sense !!! ;)

Re: Completely hacked off :(
 

That's not going to get me ADSL any quicker, I still have to wait for the cease line on the 30th and then another 1-2 weeks for an install, which also means I'll lose my job, not that wanadoo are interested because "they don't support business use".

Re: Completely hacked off :(
 

FYI SB: Pipex now own Nildram, sadly...

Bif: Call Nildram or some other decent ISP and see what they can do for you, most likely they'll be more than happy to take you on.

Re: Completely hacked off :(
 

That's just it, they can't "take me on" until the line has been ceased and reprovided, and that's not until the 30th of December.

Re: Completely hacked off :(
 

Not that it helps your ' home use ' and I don't know what sort of acess you need for buisness but isn't there a neigbour or friend that could see you through :shrug:

kinda, " can i borrow a cup of " type thing..... :2cents: failing that how about your library ? ours has BB, would that help ?

Re: Completely hacked off :(
 

I'm a web developer, I can't use a library, I can't ask a neighbour either, one of them is nearly 90 and disabled and the other is actually older.

Re: Completely hacked off :(
 

use dialup for a couple of weeks ?

Re: Completely hacked off :(
 

Surely you can test sites locally and upload at a mates in the meanwhile?

Tried ringing BT to see what there take is ?

Re: Completely hacked off :(
 

I think that's about the only solution :(

Re: Completely hacked off :(
 

No, I'm in constant contact with customers via email all day, as well as my boss via MSN, I upload files on average 100's of times a day, just not practical in the slightest.

Re: Completely hacked off :(
 

I'm sure your boss will understand Bif, but if there is anything I (or any of us) can do to help just let us know.

Re: Completely hacked off :(
 

Unless someone who works for BT can do a cease and reprovide like .. in the next day or two, I'm kinda knackered :( thanks for the offer though.

Re: Completely hacked off :(
 

That a call for Russ? :p

He might be able to get some info for you.

Re: Completely hacked off :(
 

I've let him know already but I really can't say if he can help or not. :(

Re: Completely hacked off :(
 

How about calling BT and getting a second line installed (ASAP). It will cost you a bit, but could minimise the downtime?

Re: Completely hacked off :(
 

Could you get a second line put in and have ADSL on that any quicker?

Have you tried the high ups in Wanadoo and told them that they will lose a customer if the problem isn't sorted?

Have you tried to contact BT to see if they can do anything?

Have you got a friend with a fast connection thats willing to have a lodger for a couple of weeks?

Re: Completely hacked off :(
 

It's coming up to christmas, the chances of getting an engineer within the next week are slim, it'd cost me £75 to have a line installed, then another 7-14 day's to get ADSL

Re: Completely hacked off :(
 

See above

Only contactable by letter, which has already been sent, but I don't expect a response.

Not yet, didn't find out until Wanadoo emailed me the account cancellation notice this evening.

Yes, but it's not going to happen, I'm not lodging at someone's house coming up to christmas, in fact, I have my own house and I'm not lodging at anyone's unless her indoors chucks me out.

Re: Completely hacked off :(
 

Thanks

Re: Completely hacked off :(
 

I know, but you can always try. As you're suggesting you may loose you job, £75 sounds like a small amount to pay for this not happening. If BT can get an engineer out promptly, you might be back up early Jan.

Re: Completely hacked off :(
 

I'll be back up round about early january anyway, but I need access from the end of the week up until that point.

Re: Completely hacked off :(
 

Drastic times call for drastic measures mate, so what are the alternatives / choices ??

what about an internet cafe local to you ? could they help out ?

Sorry if were not helping :(

Re: Completely hacked off :(
 

I have contacts within BT wholesale, I'll put a post up on the BT broadband campiagners message board and hopefully they haven't stopped for christmas already!

Re: Completely hacked off :(
 

no open wirless access points in your neighbours house then....

:jk:

Re: Completely hacked off :(
 

Bifta, PM me your phone number and I'll have a look. I can't promise anything but I'm in work on saturday and I'll potch about and let you know what I can come up with.

Re: Completely hacked off :(
 

Thanks

Re: Completely hacked off :(
 

I have been told by another ADSL MD that cease takes 7 days so if it is to cease on the 30th Dec then it hasn't been sent yet. Also he has managed to get a cease for someone stopped with his supplier on the last day before. You can stop a cease order a couple of days after it has been ordered with BT but it should be stoppable on the 24th if to cease on 30th. Tell them to stop it and give you the mac so you can migrate.

Re: Completely hacked off :(
 

Sorry to bring this up again but any idea what the outcome was? I did post on the BT forum but they replied rather late and couldn't do much!

Re: Completely hacked off :(
 

Wanadoo never bothered sending the cease request through, it took a good half an hour of arguing with some stupid bint there for them to admit it, now they've claimed (which I think is also a complete pile of crap) that it'll be done by tomorrow.

Re: Completely hacked off :(
 

Ah right, well glad it's getting sorted, I'll let the other forum know.